Totally changed my mind about Subarus
November 12, 2018
We came to Johnson Subaru after seeing and hearing about the new Subaru Ascent. I previously had a 2006 Subaru Forester XT and felt that it was out of date with technology and features, so my next car was a 2012 Toyota Prius C. As my Toyota no longer met our family's current needs, we began our car search for an SUV that was safe, and as I put it, "Casey Proof" since I am spacey and clumsy. We were looking for a car that had new technology and safety features, and found that other brands (GMC, Buick, Chevy, etc.) only offered the features in the top trim and were out of our price range. We honestly came to the dealership thinking we would just do a quick test drive and cross Subaru off of our list, but surprisingly it turned out to be exactly the opposite. Bobby was super friendly and we let him know that we wouldn't be purchasing today, and didn't want to waste his time. He didn't seem to mind and said that he was excited to show me what the new Ascent is all about. We drove up to their huge lot and drove by all of their inventory. During the test drive, Bobby told us about the dealership, what they are known for, and never pressured us to purchase anything. Bobby was very knowledgeable and answered the 200 questions I had haha. We were pleasantly surprised to find out that all new 2019 Subaru vehicles have the standard safety and technology features that we were looking for. Subaru has come a long way since I last knew about them. We stopped our car search and knew that we wanted to purchase a Subaru from Bobby due to his exceptional customer service. We went back and forth with the Ascent and Forester, and ultimately ended up purchasing a Forester. We are so happy with the our new SUV. It is a very smooth drive, we feel safe, and we like all of the features with our phone apps, Apple Car Play, etc. We were also happy that the Johnson Subaru dealership is part of the Costco Auto program. It helped make negotiating easier, and we felt that we got a good deal. We feel that Bobby is very approachable and easy to ask questions to. I sometimes asked the same questions multiple times because I forgot the answer and he didn't make me feel silly. I left the dealership with all of my questions answered. I feel EDUCATED about the vehicle that I purchased, and I think that that is the most important thing!! :) I highly recommend working with Bobby for his honesty, knowledge, and personality.