Enjoyable, zero-pressure experience!
November 6, 2018
I hadn't purchased a car for myself since 2006 (a Honda) and then a Mazda for my wife five years ago. I did a lot of research online through Consumer Reports, decided on a Forester, and was put in touch with Sellers Subaru. I haven't had great experiences in years past buying new cars, so this time I steeled myself for an anticipated unpleasant experience with a "hard sell" approach and pressure tactics. However, to my pleasant surprise, Jackie Elicea completely changed my impresssion and views on purchasing a new car; she was friendly, helpful, knowledgeable, and enthusiastic about a product she clearly feels strongly about and enjoys selling. She epitomizes what apparently is a new shift or approach I've heard many dealerships are experimenting with--a no pressure, friendly buying experience for the customer. She at all times exuded an air of wanting above all else to assist, guide, and inform the customer about the product. I also appreciate the repeated follow up emails and calls from her even after the sale was completed and the vehicle was out the door--she clearly wants the customer's whole buying experience to be pleasant and memorable. After my experience at Sellers, and particularly with Jackie, I consider myself a future repeat customer, and I will take pleasure in referring anyone else I can to Jackie so they might have the same positive experience I had. Jamie Gingas was also very friendly and informative.