The Service Dept. Has GREATLY Improved!
November 5, 2018
After having multiple horrendous experiences with their service department back in 2003, I swore I'd never go back to Lucas. When the time came to buy my Cobalt in 2005, I refused to go there simply because I never wanted to have to step foot in their service department. I went 45 minutes out of my way to buy it. Anyhooo, no longer able to ignore the recalls on my car, and not wanting to drive 45 minutes away, I sucked it up and brought it in to Lucas last week. My engine light was also on (I knew why thanks to a check from AutoZone) and my hood needed fixing. Let me tell you, a lot has changed in 13 years, and for the better! Dave, the service manager, greeted me when I got there and set me up with Damien. I can't say enough good things about Damien! He pulled up my appointment and saw I was there for recalls and I let him know about the other issues. He was funny and personable, and he listened patiently. He came back with the tech's diagnosis regarding my engine light, and it was the same reason I had been told by AutoZone. I was shocked, in a good way, there was no BS! (I was still kinda skeptical at this point.) Damien explained exactly what a throttle body is and what it does and never made me feel stupid or like I wouldn't understand because I'm a girl. He also suggested cleaning it first instead of replacing it to see if it solved the engine light problem. He was trying to save me money? I was starting to become less skeptical. My skepticism ended when he let me know I only needed a new hood latch and not a latch and cable, therefore saving me $420! My experience on 12/10 with Damien COMPLETELY changed my opinion of Richard Lucas' service department, which is no easy task. This is so NOT the department of the early 2000's and I can't imagine the need to defend myself in a screaming match with any of their members. I'd feel 100% confident and comfortable bringing my car there and I'm looking forward to leasing a new vehicle from them in the near future!