Stress Free-- not just lip service! Great Team
November 5, 2018
Subaru of Puyallup's slogan of "Stress Free" is not just lip service-- my wife and I just purchased a beautiful Carbide Gray 2016 Outback Limited with Eyesight (a MUST HAVE option) from this fine dealership this past Sunday. An effort to keep things stress free was evident with each employee we had dealings with that day. I had met our salesperson, Kimberlee Cade, a few weeks prior to our day of purchase, and she was extremely friendly and attentive to our needs. Upon informing her of our first choice of color and trim level, I was pleasantly surprised to have her contact me a week later to let me know that an Outback of our exact preference had just showed up at the dealership. Obviously, we acted fast to make sure it would be coming home with us, and we appreciated Kimberlee's pro-activeness to help make sure that happened. On the day of purchase, Kimberlee met up with us first thing in the morning, took us on a final test-drive, and went over all the key features of the Outback. The entire time, she was very friendly, laid-back, and easy to talk to. Kimberlee was never pushy, shady, or behaved in any negative fashion that you seem to see so often from salespeople elsewhere. In fact, it was almost like hanging out with a friend-- very casual with no pressure. When it came time to talk money, we dealt with Wade Finley, who I have to say was the most amazing finance manager I've ever done business with. He, like Kimberlee, was extremely friendly and personable, down to earth, and explained everything plainly, in an easy-to-understand manner. The financing Wade was able to get us totally defied our expectations, and we truly believe he worked extremely hard to get the deal he did for us. Wade was the exact opposite of the negative stereotypes typically attached to the "scary finance manager". Another testament to the "stress free" environment the team cultivates at Subaru of Puyallup: throughout the course of our time there as we went through the purchasing process, several employees, who had nothing to do with our purchase, stopped and said "hi", asked us how we were doing, and another even congratulated us on our purchase when the deal was finalized. One salesperson (I believe it was Jerry Harris), had just returned from the store with ice cream sandwiches, presumably for the employee break room, but nonetheless, stopped at our desk to offer one each to my wife and I.These are all little things that add up to paint a very positive picture of the team at Subaru of Puyallup. After everything was wrapped up, Kimberlee walked us out to our new Outback, went over a few more last-minute things, and warmly congratulated us and wished us well. My wife and I couldn't have been more impressed with Kimberlee, Wade, and the whole team that day. I'm looking forward to continuing my relationship with the team when we take our Outback in for servicing / parts / maintenance, etc. We will definitely be referring anybody we know who is looking to buy an automobile to Subaru of Puyallup without reservation. Thanks again, Subaru of Puyallup, for a truly "Stress Free" experience!