Out of State buyer did not do his 'Due Diligence"
October 22, 2018
I am a Wisconsin buyer who purchased a 2017 Honda Ridgeline based on Autozinc's website which showed a very thorough rebuild and inspection process along with Bluestar's Vehicle inspection report which showed all 45 items inspected as acceptable. I also had a local independent body shop look the vehicle over and he admittedly was not able to get under the vehicle.The vehicle looked great outside and drove very well.
When I got to Wisconsin and got the vehicle on a lift--I found it to be a mess underneath . A unibody cross member was ripped out of place,both mufflers were dented in,the gas tank shield was ripped and hanging down,the brake lines were not bolted in place and there were numerous places where the plastic shields were not secured. My body shop found that the main wiring harness was damaged,the outside temperature gauge was broken,the parking sensors didn't work and one LED headlight leaked water.
I contacted Autozinc's owner Robert West and Kevin Duersch from Bluestar inspections and provided pictures. They took my complaint seriously and promised to work with me and all the people necessary to get the pickup fixed as it should have been when it left Utah.Robert got his rebuild manager involved,had parts shipped and reimbursed me $1069 for out of pocket expenses and purchased a news muffler. It took three months and a lot of legwork.
The real credit goes to Robert West. Had he wanted to--based on the forms I signed --buying a repairable with no warranty--he could have said "Tough Luck"--you should have done your "due diligence"
To his credit, he found a way to make me as a satisfied customer.