April 21, 2018
I would have given all 5 stars but a couple of mishaps occurred. Due to a computer problem I couldn't pick up the car. They couldn't print the paperwork. We waited 2 hours only to have to leave without the car.
During that time they went over the details of the car, made a USB drive of music but never offered us anything to drink. I than left and drove the 20 minutes back to work to make an appointment I had previously scheduled. The salesperson, Kevin, was very gracious and delivered the car to me but I don't understand why I didn't get a call not to come in, they knew about the problem at 9:00. I don't come from around the corner and I had to ask someone for a ride and thankfully she stayed and drove me back to work.
I used car.com and they showed us how that worked, offered several models that fit into our price range but during our conversation also answered test messages on their phones. I am older than 60 years of age and I find that poor etiquette. I also have a business and I would never do that while with a customer, my customers do it to me which I also find rude. I realize this may be generational.
I dealt with another local Subaru dealer and left during the process, this was a far better experience. I would come back and recommend it.