I was able to buy a Certified Pre-Owned 2015 BRZ two weeks ago. I had been searching for this car for months and finally found one in great condition, with decent mileage and inside by budget. Tim R. was my salesman and he was very helpful in every step of the way. His manager, Michelle H,. was wonderful and was able to come up with a deal that we both felt was a fair shake regarding the sale price and the value of my trade-in. I would recommend this experience to anyone looking for a quality Subaru buying experience.
never ending radio PROBLEMS since NEW-- 16 months
by FED UP from SASKATOON-SASKATCHEWAN-CANADA-
March 11, 2019
I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G
Excellent customer service. Excellent repair department. One problem - a new car includes the first 5 free express services - oil change, tire rotation, full checkup etc. If you bring the car in and you have any issue (simple) not covered in the basic service you have to come back for another appointment. Since distance to the dealer is a problem - this could be corrected by letting you get in the regular line if it's a quick fix.
My first Subaru
by Xtrek from Atlanta, GA
February 26, 2019
The safety features of this car have saved lives and thousand of dollars of accidental damage. Eyesight is amazing. The buying experience was great. The dealer we dealt with was one of the best I have ever visited.
Problem removing ignition key from 1917 Outback. Dealer where car was purchased did not fix it as they could not make it happen over a full day of trying. Problem continued intermittently, so we went to another Subaru dealer which identified the problem and fixed it. Very pleased.
best little car ever
by Tomahawk from Ct
February 26, 2019
14,000 miles so far and no problems. It handles and rides really good goes anywhere in snow , great gas mileage just a good all around car . Its perfect for road trips around town or anything in between. Its power is better than what most people say about it being slow, its no race car but it gets up and goes pretty well.
Overall experience was good.
Great customer service provided by:
Would like to thank them for the great assistance & customer service they provided.
by Dennis V. from Amchorage
February 10, 2019
The Subaru Crossover is a nice looking car with a beautiful leather interior. It has all the gadgets and being a Subaru you know it will last a lifetime. I love everything about it except it is not a comfortable ride. I cannot drive for long distances. Compared to my Rubicon it gets a one star for being a comfortable ride. Other than that, compared to all the other Crosstreks it is the best by far.
Excellent customer service, They bend over backwards to make sure you get the best buying experience, at the best price. The customer experience after the sale is also top notch. Could not be happier with the car, the price, and the people of Johnstons Subaru.
Cheap interior -felt paper for carpets
by Sueny from Watertown ny
January 20, 2019
No storage compartments in rear. “Felt” paper for carpets. No CD player. Not what I wanted for the money. Value not there. Do not recommend.
I had been shopping for almost a year for a Subaru STI. I found a used 2018 STI with barely any mileage on it. Roger Homer, my salesman, was very helpful. He made the buying experience a pleasant one. I received a good trade in value on my Forester and the STI was reasonably priced. Michelle, the sales manager, was wonderful and Ray in the finance department was easy to work with. I would shop at Johnstons Subaru again.
An excellent car for the price.
by IowaWildFan18 from Haverhill, IA
January 18, 2019
I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.
My car is way better than I expected. It has everything I needed and more. I couldn't be more happy with it. Back up camera is very helpful, living in Portland I'm always having to parallel park and it makes it super easy. Love the seat warmers, they're so nice for the fall and winter weathers. It's a very safe car, it has lights on my side mirrors that lets me know when someone is in my blind spot, it beeps if I'm accidently going into the next lane or if a car has stopped suddenly, it also stops its self if it gets to close to a stopped car. It has a sunroof which is a huge bonus! And the color is so beautiful, I get so many compliments on it. I love it!
My first Subaru and I love the car. Wasn’t looking for a lot of frills and for the price I’m satisfied. Looks sporty, especially in black and with my bike racks on top. I drive to Tahoe to bike and ski and it has plenty of power to get me there with no issues. Plenty of room, I fit a 6ft Xmas tree in the back no problem.
The only thing that I wish was different is that it’s hard to see the speedometer when driving. It’s tucked to the right side of the dash, I have to look around the steering wheel to see it, wish it was in the middle or as a digital heads up display.
Salesman Bob Ferrara help me setup my new phone with Bluetooth in my Subaru Forester. He was very patient with me. He also was very nice and polite.
Disappointing Interior design
by Daphne from Newburgh, ny
March 6, 2019
I drive for my job. Door pockets aren't large enough or square to be useful. Center console is a C minus! I'm 5'5., must reach way back to lift storage cover. VERY BAD. there are 2 useless recesses in the center console --too shallow to hold a cell phone or pen -- what are they for? cup holders set too far back. and PS: never open the door if it's been Snowing!!! it all lands in the driver's seat. Obviously not designed by an outdoor team!
From the moment I purchased the Crosstrek, I have found a new admiration for the Subaru brand. Although it doesn’t have the crazy 0-60 speed like some cars do, it does provide a comfortable ride that can take you places those other cars cannot, and definitely has better fuel efficieny. I just reached 6000 miles in my Crosstrek and average around 28-29MPG in the city. I was also wowed by the award winning safety features that came with it as well. All in all, great car!!!
We recently purchased a Subaru here for me and when my husband got into a car accident and needed a new car we knew just where to go. Anthony and Rich are amazing. They were so wonderful and walked us through everything step by step. You never feel like you are being taken advantage of here, but genuinely feel taken care of. Our girls love it here and the staff were so kind and patient with them as well. They felt like honorary employees :-). We always felt welcome when we walked through the door. We know where we will direct our business if the need ever arises and we know where we will tell our friends to go. We appreciated the professionalism and care we received at Brewster Subaru!
It’s very reliable and gas saver
by SFGiants Fan from Sacramento CA
March 3, 2019
This car met all my needs. It’s sporty and the design is great. The only thing I would redesign is the back storage. It needs more space. Overall it’s great for its price. Also note the lugnuts seem to get jammed so beware when changing tires and let the dealer know to manually loosen up the lugnuts to avoid jamming. Otherwise it’s gonna cost you more money to have them fix
Salesman, Wayne, made the purchase of my 5th Subaru very smooth. He was up front with options and prices and made a fair deal on my trade-in. Placed the order today and am looking forward to picking it up when it comes in.
Excited about the room.
by Angela from Chattanooga, TN
February 22, 2019
Excellent safety and features. Great deal from economy auto superstore. Looking forward to many trips with the family. Enjoying the backup camera. Beautiful car. Chrome wheels. Looks great
I enjoy this car - it has plenty of power for daily driving and handles very well. I don't like the touch screen audio, but you get used to it. I also use a seat cushion for long drives, but the seats are ok. The gas mileage is great.
This has been a wonderful experience I have ever had. I lost my husband and with medical bills from him my credit went down hill. I needed another car no one
Would give me credit, I went to Healey Chevrolet spoke to Dennis Thomas and he got me in a car. I recommend if you need a car you gdo see see him.
I love this car.
by TheLindsayMess from Denton, TX
January 31, 2019
I’m not a car expert but I love my crossstrek and I plan to drive it until it gives out or I do, whichever comes first.
Well this is rare for me and I never thought I would have such a great time again with a car dealer. First let me say I am sure I join a long list of happy customers that went to Ingersoll of pawling. Dylan and Torrey were way better than all other dealerships with helping me with my needs and wants. Other dealers can learn from them on just how to treat and make a customer feel relaxed and not pressured in the car buying experience. If u have a chance or the time to visit this dealership(Ingersoll of pawling)I am sure all of your needs with be addressed and handled with people that really care about doing whatever they can for the customer. And if your lucky like me you might meet the "owner" and then u will understand and realize u came to the right dealership. Great people doing a Great job,Thanks again,Tony
by mmf2014 from Countryside, IL
January 26, 2019
Good price if you are a negotiator; great winter driving; nice space, roomy; stylish; good safety record; if you drive the original tangerine you'll get lots of questions & compliments
We have had 3 sales/lease experiences now with Mid-Hudson Subaru and all 3 have been top notch. 3 different salespersons over 5 years and all 3 have been exemplary. I recently traded in for a used upgrade and feel like I hit the jackpot with the vehicle but also, more importantly, the salesperson, Lauren. Every step of the way was handled professionally and with a personal touch that was a welcome change from the usual pushy sales. Highly recommend MH Subaru and Lauren! THANK YOU
by Great Versatile Small SUv for the city from Chicago, IL
January 22, 2019
I’ve had it almost a month and love it so far. I really enjoy the versatility, but the ride and overall driving experience is really nice. I was impressed with the visibility - one of my biggest concerns about changing from a sedan to SUV. Even my wife loves it, and she hates everything at first.
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