Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
Working with Ann and Waleed was absolutely amazing!!! They made us feel comfortable with our new car buying experience. We really appreciated their expertise and knowledge of Subaru vehicles. I really enjoyed the fact that they took the time to get to know us, they asked about our family and kids, and how we will utilize our new vehicle. With all this information, they were able to show us some great vehicles and finalize our decision. We love our new Subaru!
Customer service is great. Team work across sales people and finance was wonderful. The product that Subaru is producing has improved in my opinion. Talk to Russ the tallest guy in the room along with Darrel.
We purchased the New ‘19 Ascent. The performance feels better than the numbers it produces. The all-wheel drive is great ; engine is super peppy and responsive. Happy customer!
Being able to start the process online was incredible, from viewing the lowest available price to getting a trade in value for the vehicle being traded. Even working with Patrick Clausen via email, analyzing finance options versus leasing, made it a very easy process that did not feel like a high pressure sale. Once an agreed upon deal was made, showing up at the scheduled appointment time to test drive the car, head to the finance department to complete all the documentation electronically and receive it on a flash drive, then back out to the vehicle to review the safety features and pair my phone up, I couldn't believe how easy the process was and the fact that we were only at the dealership an hour, maybe an hour and a half before we were back on our way to enjoy the weekend, was astonishing. Many thanks to Patrick and the team at Gillman Subaru North for the great experience.
Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
An incredible Journey just like the brand Subaru invites one to take. I could not be happier with the quick response and accurate information my salesman Mr. Morgan provided me in purchasing a new car. From the guy that sales accessories to the General Manager, these people will respectfully listen to your concerns at this dealership. Compared to my other car buying experiences, this was a pretty easy process. They put the customer back in customer service. If there was a 7 star rating, I would give them that!!! I Will definitely consider buying another Subaru from them in the future!!!
We bought a certified used 2018. I desired to see the inspection report before purchase. The salesperson brought out the service history but no official inspection report which was given to us to sign in finance Dept. I noted the service history did not show the chip repair that was located just under the eyesight center which showed on the windshield diagram on the inspection report. So I went out to the vehicle to look at the windshield and found another chip on the lower drivers side. I put my fingers over it and could feel the rough edge. Well it was fixed or filled; but, it is still noticeable and is still an imperfection in what was to be a certified vehicle. I am going back to the dealer to make it perfect. I was told that the windshield imperfections can interfere with the eyesight features of accuracy for blind spot detection etc. One other issue was we expected and we were told when we asked sales if the Forester had Android auto. Big mistake to ask as this can be a game of he said or did not say. So after we put all the paperwork in finance together and asked the salesman after the fact to show us the buyer checklist, and go over the specifics - guess what. There is no Android auto for maps on the 2018 Forester Premium. Well we were told we could get our money back by the used car sales manager. I feel the salesmen should tell the customers and demonstrate the options including the Navigation, and/or Apple Play or Android Auto which my experience has shown they do not know about the prior two items or don't demonstrate or say they are there and they are not. One other concern I have is the tailgate color looks like a slightly different color than the sides of the vehicle. I will have it put on a lift and checked out. This has been an exhausting ordeal. I love the 2018 Subaru Forester Premium with the 2.5 engine. I just hope that from reading a previous reviews on another sight that there wasn't an accident on this loaner we bought that was fixed and not mentioned on the Carfax and that is not the reason for somewhat of a difference in shading on the tailgate. I drove a 16 yr old car and had been looking for a year for a vehicle with something this 70 yr old grandmother and 72 yr old husband could afford, enjoy and keep without major repairs. I pray that these people are honest, God fearing people.
Amid the selection of dealerships across houston, superior Subaru was the fourth I had visited. Upon arriving late in the evening they responded to me quickly and professionally. They rapidly pulled up the deal they had been putting together for me and shook my hand as a satisfied new owner of an amazing Subaru. Thank you the the entire team over at Superior Subaru. I highly recommend selecting them.
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