It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
I bought my son his first car. John was very patient and made sure we were given the information and then the privacy and time to review the information and make our decision. We felt informed and confident about our purchase when we said yes.
Bearing design problems.
by Davido from Columbus OH
January 14, 2019
We’ve own a 2003 and 2013 Foresters and both of them had extensive wheel bearing problems at around 40-60,000 miles, costing $1500 ea. Came to learn from a Subaru auto mechanic that Subarus have a design problem with bearing seals. We will not ownanother one in the future.
I was out looking for a car for my son and came across a Mazda 3 on cars.com which led me to the Subaru dealership in Chandler. I was dreading going but pulled up and was met by an amazing car salesman named Tom Darby. He was really nice, not pushy (it must have been a PA trait), and honest, while on my test drive, I told him I was not the type of person to dicker over price so this was what I could afford and if he could help great, if not that was ok. He was amazing to work with and needless to say, my son drove off in that Mazda that evening. Tom Darby and the people at that dealership changed my perspective of buying a car, it was easy and they made it a memorable experience for me and my son. I will definitely do business there again and will tell anyone looking for a new/used car to check them out as well. Thanks again, u all are Amazing!!!
A. Exceptionally nice car
by MarkW from Phoenix, Az
January 4, 2019
The Forester is exactly what we were looking for. Reasonably priced, very comfortable, efficient for its size, smooth driving, excellent performing. Upright seating fits a wide range of sizes and is great for tall drivers. Excellent rear seat space. Very, very, good cargo space access. The interior is well laid out. Controls are easy to reach and easy to understand. One more thing, the climate control system is fully up to handling Phoenix summer weather.
Johnny was so kind and helpful through the entire buying process. He fought for the price I wanted and walked me through every step. Definitely would recommend!
Great car for the value
by Valkyrie from Chapel Hill, NC
January 3, 2019
This car provides one of the best safety feature, eyesight. Driving with it always provides me with the most confidence. The AWD comes with standard configuration of this car also make your icy driving safer.
Walked in wanting to purchase a new fuel efficient car and was helped out by Darby. We told him we were looking into the Impreza, Legacy, and maybe the Crosstreks but wanted to keep our budget down. He talked to us asking us what we looked for in a car, what we would be using it for and what kind of technology we used to get a better idea of what fit our needs. What I really liked is he took us to each of the cars and broke down what each one had versus the other one and made it easy to understand how each of them worked. The best part was that he wasn???t trying to upsell one or the other or try to showcase a more expensive car, but rather listened to what we wanted at the best price. He made the whole car buying process so easy and stress free and never pressured us to sign or buy on the spot. He let us take our time to think about it, answered all of our questions and worked his hardest to get us the price we wanted. I also felt very comfortable conducting business with him and never felt like something shady was going on or I was getting scammed unlike how other Subaru dealerships in the Phoenix area (the Peoria store) make you feel. When it came down to pricing and negotiations on our Legacy, he broke down where everything was coming from and how the payments came to be. Again, unlike other stores like the Peoria store. We also brought our dogs and made them feel welcomed and never looked like he felt uncomfortable or inconvenienced. My husband and I truly feel that he displayed all of Subaru???s core values and represented what the company is all about. If I ever need to purchase another Subaru in the future, I would definitely choose to do business with Darby.
Best car I’ve ever had and I have had four Subaru’
by SubaruForesterFanKayB from Snoqualmie, WA
January 3, 2019
I love it! And have since I bought it a year ago. I loved my other three prior Subaru’s, but this one is overall my favorite because of all the room.
In and out quickly and great customer service. Thomas was very nice and helped me look at all the cars to find the right one for me and in my budget.
Feel very safe
by EllenM from St Louis, MO
December 25, 2018
I love my 2018 Forester. I’m only 5’ and the seats are very comfortable. Don’t really like the Navigation - can’t seem to make it work. I have 2 friends who also have a Forester, all of ours are green. Only thing negative is the rear windshield wiper. When I go through the car wash, the portion that doesn’t move, pops off. I’ve lost one and now I have to put painters tape over it to keep it in place.
Our primary contact at Subaru Superstore was John Barravecchio. John was very professional and made the car buying experience pleasant and seamless. At every step through the process, their was good communication and transparency. We put an in an order for the Ascent and waited a few weeks for the car to be delivered at the Superstore. John contacted me when the car arrived and we scheduled a time to come in and go over the details of the purchase. The actual buying process and taking possession of the vehicle was very pleasant and uncomplicated. The Superstore supporting casts were most helpful and made steps of learning about the vehicle and the various options available easy and straightforward. I would strongly endorse others who are considering purchasing a vehicle to consider doing so at Subaru Superstore.
Great in every way.
by SDR from Norman, OK
December 11, 2018
Love it. The Forester has plenty of room. It has a smooth ride. There’s plenty of space in back to haul items. It gets good gas mileage.
Nathan Allen was the Salesman handling my buying experience. Would recommend Nathan for your buying experience. Charles Inman was very helpful in explaining many of the vehicles safety features, mechanical features and overall Subaru quality. Shelby Lane handled the financial details of the purchase and was extremely efficient, knowledgeable, and courteous.
Very Reliable Vehicle.....but ?
December 21, 2018
Example: The gps/map system is not intuitive to easily upgrade maps! Subaru seems unable to inform customers when new maps are available? Using the Subaru app Subaru Toolbox Gen2 is not very user friendly.....a poorly created app period! Connecting to your personal devices through STARLINK is a waste of time and unreliable. Why Subaru uses this poorly designed software and not Apple Car Play, used by most other car manufacturers, is questionable! It would be truly nice to be able to link my IPhone to the Gen2 headunit display but.....no way? Seems the electronics of this car is for Android devices primarily and not Apple friendly!
My girlfriend and I bought a new Ascent from Alex in the Internet Sales department and we couldn???t be happier. We got a great deal and they did everything the said they would. I appreciate integrity, Alex and Mike the GM went above and beyond. Car was ready when we got there, quick transaction, would not hesitate to recommend them.
Went from always driving compact car to this SUV
by JB fun from Minneapolis, MN
December 11, 2018
I was'nt sure I would like a SUV as I always drove a compact car, but decided to try it as I am shorter and needed to see better on major freeways and roadways in the Metro area as I would have large semi's, trucks, other Suv's in the lanes surrounding me. Oh what a difference-love it that now I can actually see everything so clearly. The car is easy to get in and out. It rides and feels like a luxury car. Has all the safety features plus.
Requested information about a vehicle by email only, no phone number was given. Salesman called another person associated to me and was rude to them. Hung up when the person tried to explain they didn’t know what he was talking about. Salesman then finally emailed me saying that it was not okay that I gave someone else’s number. Very rude, will never buy a car from this dealer.
I???ve been here twice in 5 months for a car. Each time Eric and the rest of the Team at Camelback Ford went to the ends of the earth (Southwest United States) to find the best car for me. In addition their caring customer service extends to the service department and making sure I???m completely satisfied with my purchase.
I will always go to right Toyota they are really good at what they do helped me out alot. This is my second time around with them.
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