We traded in our Equinox in a new Forrester after meeting Curtis & Alex at the auto show. They were wonderful, positive and helpful without being pushy. Alex took a ton of time to answer all our questions and take us around the lot. He stayed with us through the entire process, even delivered the vehicle to me 2 days later (in the Salem area) and went over every detail of the car to make sure I knew how everything operated. A wonderful car-buying experience! I'll definitely make the drive up there again next time we're looking. Thank you!
A. Exceptionally nice car
by MarkW from Phoenix, Az
January 4, 2019
The Forester is exactly what we were looking for. Reasonably priced, very comfortable, efficient for its size, smooth driving, excellent performing. Upright seating fits a wide range of sizes and is great for tall drivers. Excellent rear seat space. Very, very, good cargo space access. The interior is well laid out. Controls are easy to reach and easy to understand. One more thing, the climate control system is fully up to handling Phoenix summer weather.
I have to say up front that I’m not a fan of the number of emails and phone calls after a visit to just look. When it comes time to buy though, they make it easy. This was my second Suby purchase from LHM, and it was just as great as the first. Thanks Mike and Dustin!
Beautiful showroom that delivered in every way! Troy, my sales rep, was so easy to work with; easy to talk to and no pressure at all. I test drove a model that had more added than I needed and when I returned to the dealer he had my perfect model waiting for me! How could I not buy it??!! The financing office was a breeze to work with and I enjoyed talking to him and everything was seamless. I haven’t bought a car for a very long time and this is my first Subaru. I highly recommend Larry Miller’s dealership and the Subaru Forrester is a beautiful car!!
I feel I got another good deal for my 3rd time buying from you! I’m glad I stayed with your dealership for the great customer service I have experienced in the past.
Very Reliable Vehicle.....but ?
December 21, 2018
Example: The gps/map system is not intuitive to easily upgrade maps! Subaru seems unable to inform customers when new maps are available? Using the Subaru app Subaru Toolbox Gen2 is not very user friendly.....a poorly created app period! Connecting to your personal devices through STARLINK is a waste of time and unreliable. Why Subaru uses this poorly designed software and not Apple Car Play, used by most other car manufacturers, is questionable! It would be truly nice to be able to link my IPhone to the Gen2 headunit display but.....no way? Seems the electronics of this car is for Android devices primarily and not Apple friendly!
Everyone was very pleasant! The entire buying process was relaxed and we did not feel pressured at all! Steven took his time helping us find the right car for our needs.
Feel very safe
by EllenM from St Louis, MO
December 25, 2018
I love my 2018 Forester. I’m only 5’ and the seats are very comfortable. Don’t really like the Navigation - can’t seem to make it work. I have 2 friends who also have a Forester, all of ours are green. Only thing negative is the rear windshield wiper. When I go through the car wash, the portion that doesn’t move, pops off. I’ve lost one and now I have to put painters tape over it to keep it in place.
I hate buying cars. Everyone does, but the last time I went through this process I ended up having an emotional breakdown in the middle of a dealership. Needless to say, I was not looking forward to the car buying process. I would have rather gotten a root canal with a dentist that doesn't believe in painkillers.
I can honestly say Minooka Subaru changed my panicked thoughts on car buying. From the beginning, they were honest and forthright (they actually advertised their cars at the price they offer you, can you believe it?). The entire experience took less than two hours and I walked out with a smile on my face, a new car, and a great deal.
If you are looking for a dealership that won't make you feel like you just gave up your firstborn son when you leave, look no further. I drover an hour and half based off a friend's recommendation, and it was worth every mile.
Ask for Pat, he's the man.
Best car I’ve ever had and I have had four Subaru’
by SubaruForesterFanKayB from Snoqualmie, WA
January 3, 2019
I love it! And have since I bought it a year ago. I loved my other three prior Subaru’s, but this one is overall my favorite because of all the room.
This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fairly, we would have never purchased the first one. We love the car, but that is only half the story. The dealership is like a family member to us. The people in the sales, service and parts departments are first class. I am always treated as if I am their most important task for the day, and they do everything in their power to accommodate me and my request. They are good at providing advice, but not before they listen and understand what it actually is that I am requesting. As I tell everyone, they treat me like family.
Went from always driving compact car to this SUV
by JB fun from Minneapolis, MN
December 11, 2018
I was'nt sure I would like a SUV as I always drove a compact car, but decided to try it as I am shorter and needed to see better on major freeways and roadways in the Metro area as I would have large semi's, trucks, other Suv's in the lanes surrounding me. Oh what a difference-love it that now I can actually see everything so clearly. The car is easy to get in and out. It rides and feels like a luxury car. Has all the safety features plus.
I submitted an inquiry online and Brian responded very quickly. We discussed what I was looking for, made a test drive appointment,discussed pricing and sealed the deal. Buying my Crosstrek was everything I though buying a car should be. I hope to be back to do business in the future.
My many thanks to Loriston for making my first car buying experience so awesome! Loriston took the time to find out what I wanted in a vehicle, without pushing his own agenda on me, he made sure that I was comfortable each step of the way, and took the time to make sure I understood those steps before venturing further. I have recommend family and friends to Gerrish Honda on the miracle mile, but more important to me, I have recommended them to Loriston! Thank you Loriston! ¿
Hey I just got it home and I’m being optimistic
by Elizabeth is styling from Centerport NY
January 8, 2019
This was a pre-owned vehicle used lightly as a loaner. It looks, runs and even smells like new. And we paid a great price, no BS
I travel 10 miles to go here for service because the dealership is small and has a friendly atmosphere. It is easy to get too and even in high rush hour traffic times there's no problems getting into the driveway and finding parking. Unlike the larger dealerships across the Island, Metric is an independent (just Subaru) and is truly hassle free. It has less customer volume which enables them to focus individually on getting things done. Service is typically done faster than the original estimates. When they say an hour it usually means 35 minutes. Its the dealers job to make money on services. I get it. However it is cost competitive with other dealerships in the area. I'm still waiting on their new facilities proposal to be built as the building is old and needs updating. The service waiting room is small and you will need to walk about to stretch your legs as it's too tight for tall folks to extend knees locked. The waiting room chairs need to be updated for longer sit ins, they serve their purpose for 30 minutes tops. What really is nice, is your free to walk the facility and grounds while waiting with out an employee asking if you need help every 5 minutes.
Great car for the value
by Valkyrie from Chapel Hill, NC
January 3, 2019
This car provides one of the best safety feature, eyesight. Driving with it always provides me with the most confidence. The AWD comes with standard configuration of this car also make your icy driving safer.
Exceptional service from start to finish. We made an online inquiry about a 2018 Forester and was contacted by Nick Clough who was very knowledgeable, professional and courteous. We explained to Nick exactly what we were looking for in regards to vehicle and price point. Nick went to work and found us the perfect car. When we came to the dealership for our test drive we were greeted at the door as if we were a returning customer. We were not bombarded with pushy sales people but were asked who our appointment salesperson was. It was a class act all the way around. Completing the financing was as simple as signing a few documents. Nick took care of most of the detail work before we ever came in. This was a nice touch and made our experience much more pleasurable. I would wholeheartedly recommend this dealership and Nick Clough for all of your Subaru needs.
I’ll definately be back for my next new vehicle!
I am pleasantly surprised at how the car buying process has changed over the years. It's a much less painful process. Sure, it still takes hours, but it feels more like a buyer's market than the high pressure sales tactics of the past. Both sales and finance were friendly and easy to work with. I also like the fact they have Mike the "Tech Guy" go over all the bells and whistles.
We are very happy with our purchase. Dirk did a wonderful job introducing us to our new car and the whole transition from our previous vehicle to our new Crosstreck was very smooth.
Bearing design problems.
by Davido from Columbus OH
January 14, 2019
We’ve own a 2003 and 2013 Foresters and both of them had extensive wheel bearing problems at around 40-60,000 miles, costing $1500 ea. Came to learn from a Subaru auto mechanic that Subarus have a design problem with bearing seals. We will not ownanother one in the future.
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