The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
These guys right here are the most stellar group of individuals I've ever met. We got stranded out in Jackson hole with a broken front differential, way off the beaten trail. I called Jackson Hole Ford and got in contact with Fred Vatter, the service director at JH Ford. Fred had no reason to help us in our circumstances, yet he decided to call a tow truck for us, help us find a place to stay for the night within walking distance of the shop, and do a diagnosis on our truck free of charge. I've never met people who are so kind-hearted, and willing to help someone who is in a bind. Believe it or not, Jackson Hold Ford restored my faith in humanity - you'd be a fool not to buy a truck from them or get your car serviced by them.
Thank you for your amazing customer service, JH Ford!
Has everything I need, nothing I don't
by Subarulove from Seattle WA
November 29, 2018
I love my car! The sport version is perfect and has everything for a great drive, without too many bells and whistles. Nothing beeps at me when I'm reversing, leather seats are comfortable and heated and it's the perfect size to fit almost anything (including a xmas tree!). My only gripe is how slow it is to pick up when you put your foot down - this response could be improved. Would buy another one.
Volvo West Houston did an excellent job all around with the purchase of a wonderful car. They made the whole experience so welcoming and very smooth. They answered all of our questions above, beyond, and with a smile! Thank you so so much for everything you have done for my family! We definitely will be back in the future!
by Sam from Clarence Center
July 5, 2018
its too low to the ground and has no pick up great gas mileage tho not a ton of room for things i want to haul but a good grocery getter for a small family
I had been shopping for a car online for a few months when I came across a 2016 Mazda 6 at Omega Autosports. The car was priced lower than any other similar vehicle I could find online. Mike Galford made the buying experience both easy and fast. I was in and out in less than an hour on a Saturday.
I had the greatest car buying experience one can have. My wife and I leased a couple of CX-5???s. It was a ???no hassle??? purchase and the Dealership professionals were great! I want to thank Whitney Lambert, Mark Malone and Kris Miller for their support and service. They went above and beyond to make leasing these vehicles easy. I highly recommend this dealership if you are contemplating buying or leasing a nice vehicle, Kings Mazda is the place to go!
This was the best experience I've ever had purchasing a vehicle after almost 40 yrs. of driving. I was a die hard GM person since my mother retired from there but I wasn't happy with their latest move on layoffs so opted to look at the Mazda and Subaru recommended by my son. I had such a good time with their sales staff, I felt at home and they all treated me like I was special even talking about small stuff that we can all relate to. I recommend them Very Highly!
Best Car I've owned. Ill only own Subarus now on.
by LogDev from Spokane Wa
January 14, 2019
This is the best car ive owned. The AWD in the snow is magic and the comfy design inside fits even my biggest friends. Great for camping or trips to the lake. Tons of fun being a stick too.
I never thought I would walk out with a new vehicle. Mark really made sure I was comfortable and explained everything to me about my purchase. I would definitely recommend Mark to my friends and family when buying an vehicle. I will also continue to work with Mark when its time for me to upgrade. Thanks Mark for your exceptional service and also Monique who was also a great help.
Good value, unstoppable in the snow
by Dan from Columbus, OH
October 8, 2018
Great basic transportation. Great gas mileage for an AWD vehicle. Handles great in the snow. Interior is plain and it's not as quiet as other cars in its' class. Good power and the CVT helps make the most of it.
CVT (transmission) had a slight jerk when shifting between forward and reverse. Repaired by dealer at no charge (Subaru exteneded warranty to 100k miles because it's a common issue)
Staff was friendly & knowledgeable. Only downside was having to wait for long periods of time for no reason. We were replacing our recently totaled 2016 Highlander with a 2017. Numbers were discussed and agreed on the day prior so that the next day would be hassle free and quick. Unfortunately, do to waiting for so long we were there for 3.5hrs.
Awesome value for a great car!
June 4, 2018
Great condition Subaru with only 31K miles. Like new condition and handles great. Very reliable and safe car. No accidents or issues throughout life of car.
Went to Ciocca knowing we wanted a new Forester. Milton Obando saw that we got the Forester we wanted at the price we wanted to pay. They did not have the car in the color we wanted on the lot, but he reserved one from their incoming inventory. When it did come in he even sent me pictures. He also gave us a tour of the facility so we'd be familiar with the service dept, etc. Also thanks to Drew in the financial department as he customized an extended coverage package for us and Gigi who did the 2 week post purchase review. I would definitely recommend Ciocca and Milton.
Great Around Car!!!
by Frinjo from Los Angeles, CA
May 31, 2018
Super reliable car with lots of aftermarket parts, it no wonder why you regularly see these cars on the road after 10 years. AWD makes this a 4 season car with lots of room for camping/road trips. Handling is at par with the higher end Subarus with out the price tag and added maintenance of a turbo.
Frank Tinelli, great salesman/excellent experience
by Aviphd from Nanuet, NY
December 5, 2018
Frank got back to me immediately and was able to give me a clear, honest offer within a day. I had the best closing experience ever on my Forester lease. The paperwork was prepared in advance, I just walked in, signed and left with my vehicle, exactly as expected. I have dealt with many dealerships in the past, having purchased or lease many cars. This experience was, by far, the best one I have ever had. I am a real customer. I would definitely come back again for my next vehicle. This is a class act dealership. Thank you.
Love This Car!
by amymarie416 from Brewerton, NY
July 9, 2018
My second Subaru, and I will keep the tradition going! Safety, style and comfort. AWD is amazing, great in the rain or snow. 100% worth the investment.
110% car buying experience...as you can tell this dealer is fabulous! Car buying w/Rudy is as it should be-NO DRAMA. No add on fees/hidden costs or other surprises as was common w/most dealerships I have experienced. Rudy is willing to work w/customer to effect a car/truck purchase. ..an extremely satisfied customer. Patricia
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
BEST CAR EVER
by Alexamike from Airmont, NY
August 7, 2018
The Subaru Impreza is a wonderful car. The gas mileage is excellent. One of the many great features is AWD. Subaru is the pioneer and leader of AWD. I couldn't be happier.
I also dealt with a really good dealership which to me is an important part of the whole experience.
Went in to Infiniti of Warwick to check out the new QX50. Was very satisfied with the car & made a purchase with Steve Romjue. Highly recommend him - a smooth easy transaction. No pressure and works with you to make things happen. AAA+++
Downsizing a Mixed Blessing
by Been to the Mountaintop from Latham IL
November 12, 2018
Back in the day we had a Suburu Impreza liftback. It seemed sturdier and had more storage than the 4 door 2014 we just bought with 56,000 miles on it. Our most recent car was a 2005 Sienna but we've had several mechanical issues with it. Compared to the Rogue we also test drove, it has better reliability rating and cost much less, but we preferred the Rogue's "Back End." I gotta say, the buying experience at the dealer's was MUCH more pleasant than last time I bought at a dealer, decades ago.
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