Excellent buying experience, relaxed no high pressure sales
by CMW from DealerRater.com
December 2, 2018
Buying our new 2019 Forester at Patrick Subaru was Excellent, it was a comfortable relaxed atmosphere.Our salesman Nate Goodro was great to work with very knowledgeable and no high pressure sales. Made sure we were happy with our purchase.At delivery thoroughly explained all the features of the vehicle and answered any questions. Prep. of the vehicle was also done very well. Great buying experience.
Al Pagliarulo was excellent to work with on the purchase of my 2019 Forrester Limited which I picked up yesterday. This is my first Subaru so I had lots of questions before I purchased the car, did 3 test drives, and had lots of questions when I picked up the car to be sure I knew how to work everything. Throughout the process Al was professional, no pressure, and answered all my questions. In general, I was pleased to find the atmosphere at Patrick friendly and respectful. I liked being greeted by the sales manager Susan whenever I walked in. All the staff seem to work well as a team. None of the craziness and hard sell you find at other places. I LOVE my new Subaru! It was a great choice for me!
After reading reviews of Joe Dinneen -- some from customers who had purchased multiple cars from him -- on this DealerRater website, I specifically made an appointment with Joe. Initially, I was interested in more than one Subaru model, and Joe seemed genuinely interested in finding the right "fit" for me. Throughout my purchase of a 2019 Crosstrek, Joe was very respectful, low-pressure, and extremely responsive to my questions and emails. Tri Le handled the paperwork upon delivery and was also very low-pressure as I declined extra services. I did not finance.
Al Pagliarulo is a man of his word and delivered on all his promises when I purchased a pre-owned vehicle today (11-29-2018). He was very knowledgeable, polite and a consummate professional. No high pressure sales tactics or the like. His employer Patrick Motors also has no hassle policy and NO bait and switch tactics. I hope the car, which so far I love, gives me many years of pleasure. I would definitely do business again with Al P. and his company Patrick Motors of Shrewsbury. Thank you Al. John P. Maruca
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
I found the car online called them and set up a test drive. They gave me some money for my clunker of a car which I was going to junk. They found me a better interest rate than the one my bank had. Overall good experience. I bought a certified used car. I was disappointed to see the gas tank at empty when I picked it up. I was told they did not fill certified used cars only new cars when purchased. I had to come back for my second set of keys and get it created. That gave me an opportunity to use their service center right away. The service center lady was very nice and they took care of me pretty quick.
I am very happy with the service and helpfullness of everyone involved in my purchase of a used Subaru. I would especially like to thank Chris Rogers for his knowledge and helpfullness in my purchase of a Subaru Forester. He made it a very pleasant experience.
Was in the market for a used truck, but had no clue what I wanted, until I spoke with Ross..he intently listened to my needs and wants, and suggested a truck that has become our favorite vehicle of all time..What a pleasure to do business with someone who understands the importance of good customer service...The whole transaction was painless for me, because Ross anticipated all the steps that needed to be completed and did most of them for me...all i needed to do was show up with a check... I live in New York, and was initially leery of buying a car out of state, but this is my kind of shopping...Highly recommend this dealership and especially Ross Jefferson, who goes the extra mile to make sure his customers are satisfied...
I was in the market for to replace my previous car, so I decided to call up Patrick Subaru. Every single person that I interacted with (from phone to sales) was so kind and helpful. The whole car buying process was much less stressful than I had anticipated (especially since I was operating under a time crunch); Al did such a great job finding the car that I was looking for and also teaching me to use some of the new features as well. Thank you for your help!
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
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