Their is no other company like this on the face of the planet. I'm dipping hard in 2016 Yukon. More than anything I appreciate the team there. They are great, funny and easy to deal with. All that crap channel 7 is saying are lies. I stand 100 with sharpest rides.!!!!!
This is my first Subaru and I love it.
by neila jean from Salt lake City
December 26, 2018
My Subaru has all that I want or need. I am very impressed with my impreza. She is easy to drive, safe and has all wheel drive.
I had the opportunity to work with both Shane and Andy in helping me pick out my new used grand Cherokee. The experience was wonderful with great attention to detail in customer service, answering all my questions and making the experience of buying a car a pleasure. I recommend these guys to anyone looking to buy a car new or used.
Not only did they go above and beyond in all measures to make sure I was satisfied with the car, but you can tell they actually care about you and aren???t just trying to make the sale! I would highly recommend this dealership to anyone/everyone! Great sales managers too!
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
Reliable and economical
by Michael from Blauvelt
August 8, 2018
Basic comfortable car. Very reliable and economical. Leased vehicle for 2-1/2 years and decided to buy before lease ended. Would have liked a sunroof and rear cargo cover.
Stephen was very accommodating and helpful when helping my purchase my first vehicle. He took my budget into consideration, showed me all the options and found another option when one fell through. He was extremely responsive through text/email and was able to meet me at the dealership on his day off. He let me sit and think on a few options without pressure to buy. He made the process very easy and was super thorough. I would recommend Stephen and Shortline!
I hate this car
by Burns1210 from Baltimore, Md
July 30, 2018
I don't want to bore you with the details, but this is the worst car I've ever owned. The CVT transmission is horrible at low speeds, especially with the air on. You feel like you are riding a bucking horse. The only way to prevent it is to accelerate hard which I don't do. Subaru mechanics tell me this is normal which is a flat out lie because I have had other Imprezas as loners and none of them did that. The two windows on the right or way slower than the two windows on the left. There's a rattle under the passenger front seat that I cannot find. Road noise is awful. The stereo system is again awful. The rear suspension is weak, if you have anything in the rear hatch it will lower the rear end which in turn will raise your headlights making everyone driving towards you flick their high beams at you. The brakes are making a grunting noise. Do I really need to go on? Subaru quality and reliability is a joke.
Jonny made the car buying experience welcoming and easy. He is so very personable and knowledgeable. He showed me all of the features and made sure I knew I could get back to him with questions. I was brought into the Shortline family. Thanks, Jonny! And thanks to the rest of of you who have reached out to me.
Love this car
by icequeen from OR
July 21, 2018
I was looking for a sedan AWD and this was the only one I found that is very affordable. I love that it seems very dependable and I like both the exterior and interior look. It also has Bluetooth, camera, phone features and I love the speaker sounds system!
I just wanted a simple oil and oil filter change and tire rotation. Had to wait 4 days for an appointment, and even then had to bring it in for all day because the only appointment was in the middle of the day. They don't have a quick lube like most dealers do. Their service reps were friendly and helpful.
Can???t say enough about Mandy Archer! She listens to her customer???s wants and needs, she is knowledgeable about her product, and is so professional and personable. She made it so easy! We drove from Grand Junction, CO to work with Mandy on our new vehicle purchase, totally worth it!
My first car
by Amanda from LAKEWOOD
November 18, 2018
I was going to be sure that if I could find a lifetime car on my first attempt at purchasing a car, that I would take full advantage. It looks new, drives great, AWD, and was at an amazing price for it's value. I'm glad I found this car.
Jake was fantastic! Excellent communication. He did what he said he would do, which is rare these days. The entire team was great, but if you’re going to buy a Jeep make sure you ask for Jake in sales!
Very reliable car
by Great car from Blaine, MN
October 19, 2018
I leased the Impreza for 3 years and not a single problem. That’s exactly what I would expect from a new car. Never had zero problems before. What a great car for the money.
RJ Seidel was absolutely wonderful to work with buying our new Subaru Crosstrek. He has followed up several times to make sure that everything has gone smoothly. Great buying experience!!
PS--This is the only dealer we shopped at because we bought a Forrester in 2016 and had a wonderful experience then, too.
If you buy anything else under $20K you're wrong!
by Stoops989 from Colorado Springs, CO
June 29, 2018
I cannot say enough about how wonderful this car is. It is not fast, but it is quick and a huge thrill to drive. I have heard that some of the CVT's are not so fun but I went with the 5-speed manual and it is a total joy.
Pulled my family of four and an 8' Uhaul 1300 miles without a word of complaint. Rips mountain roads like it doesn't know it isn't a WRX. Gets 30 Miles to the gallon if you baby it.
The car was in a flash flood just a few months after purchase, and after sucking all the water out the car continued on as though nothing had happened.
It recently suffered a front-end impact at around 30-35 MPH, the engine never shut off, no fluids leaked and I was able to limp the car home. Whole family in the car, my wife has injured her knee and I have some back issues, but the other car was totalled and completely immobilized upon impact.
All in all, the greatest car I have ever owned. Likely one of the greatest I will have ever owned. If this one does not survive the cost of repairs of this accident it will be an immensely difficult decision to consider a larger Subaru over the Impreza again.
I have purchased 1 vehicle and leased 4 others at Mike Shaw Subaru and they have made it easy every time! I won't go anywhere else!
stylish and practical
by Mike and Jonda from Watertown, New York
January 7, 2019
I like the sporty look and the interior is sleek. the car is easy to handle and the trunk hold what I need. Its not so complicated which makes it easier to use all the devises it has for electronic convenience. it's a perfect fit for my 6 foot husband and my 5 foot height. My neighbor said I look slick driving it.
Stopped in at Mike Shaw while visiting the area from NYC to find a place to live. Just meant to test drive an Ascent but ended up ordering one that day. Despite my age, this was the first new car I was purchasing and the first car after 20 years of being car free. Alex V was super helpful with explaining the options ??? and that because of the options I picked it would take 8 to 12 weeks. When it looked like it might go a couple of weeks over, he kept me calm and the car (which is great) came in right at the 12 week mark. Great people. Low pressure. Excellent location for those of us north of Denver. You might have to bargain a bit for your discounts but you???ll also likely get more than the no-haggle places. Since it was my first time ordering a vehicle, I don???t know if it???s customary to offer a loaner in the meantime. They eventually offered but only after I whined a bit. (Again, I???m new to the negotiating thing so maybe that???s on me). Day of pickup, I was in and out of there in a flash.
First Subaru owned - so far so good.
by TM from Lancaster, PA
December 31, 2018
Have always admired Subaru's legendary reliability and AWD, so it was an obvious choice when I needed to buy an economical AWD commuter for my wife.
Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I???ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.
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