I bought my first brand new car from this dealer. They were very helpful and even sent a driver to go pick up my car from a dealership in Iowa. Brian and Aaron both did a great job and we will be shopping here again!
Eric and York were a great pair of sales staff to purchase our 2017 Outback. This is our second new Outback from Don Miller West and both experiences were simply top notch. It also says something special that we came back to Don Miller West and purchased the nearly identical car 6 1/2 years later. Same Dealer...same car. Reliable quality 360 degrees!
G and L
I recently purchased my second Subaru Forester from Don Miller East (Madison). I found the vehicle on-line and my questions were quickly answered by the Internet Sales Manager. The Sales Representative and Finance Manager treated me with respect and assisted in completing the deal with humor and in a hassle-free manner. The ending price was exactly as that quoted by the Internet Sales Manager - there were no hidden costs. I drove off the lot with a smile on my face and a low-cost monthly payment. The qualities of the vehicle and of the staff have made me a life-long customer.
If you are in the market for a Subaru, by all means checkout West Herr. I believe this is now our fifth Subaru from their dealership and the experience seems to get better each and every time. Not only do we know we are getting a wonderful deal, but the people are fantastic to work with--never high pressure, always accommodating, and they treat you as if you are their only customer.
Matt is a great sales guy. We purchased three Subaru's within a year. We absolutely love our Subaru's and Matt is our go to guy. He is patient and answers all your questions. Event after you leave if you have questions he will respond promptly. I would definitely recommend Matt and this dealership.
This dealership didn’t have my particular car on the lot when I first visited. However, they were able to get the car in on a timely manner, especially compared to other dealerships I had previously visited. Also, the vehicle was reasonably priced.
I had a good experience buying my 2018 Forester at Victory Subaru. I got a quote online from Louie Hernandez for the right trim/model I was searching for. I also got the best price compared to other dealerships. The sales associate Tony Rodrigues was very attentive and energetic. The whole process of finalizing the deal and signing the papers was fast. Himanshu (Finance) was also good explaining the paperwork and other options.
There were some minor things I didn’t like so I initially gave them 3.5 stars.
However, based on my experience with the Service department and the day I picked up my license plates, I changed the overall rating to 5 stars.
Special mention to:
-Joel, Alan, and the rest of the Service department
-Kassandra (Customer Service)
-Mike Medina (Sales) for quickly offering to help me when I picked up my plates
Compared to the dealer I dealt with the day before, this place was a stark contrast. I was at easy and didn’t feel pressured at all. Shannon was top notch and took her time to get to know me!
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