I was looking for a Subaru Forester to replace my 10 year old vehicle and chose Autofair for the close proximity to where I live. I was greeted by Serg Orlov when I arrived and he asked what he could help me with. I told him I wanted a new Forester and that I had researched the car models and options and knew what I wanted. I told him I wanted to drive one first and go to my home to ensure it fit in my garage which he happily obliged. Once we returned we went over all the packages of options and he searched for what I wanted. I wanted a blue one and that was nonnegotiable. I knew that meant I may have to alter my options to suit their inventory and I was fine with that because a few items I had not decided on. We found a few and I chose the one that best suited my needs. I was able to get the car I wanted in the color I wanted and got it for a price I felt comfortable with. Serg was very nice to work with. He answered my questions and worked with me to find me the car I wanted. I would recommend the dealership and Serg. I was happy to not have to go around to other dealerships to find what I wanted. Everyone we worked with there was helpful and they seemed like a family that worked well together. I look forward to dealing with them for my service needs. After being a 5 time Saturn owner I was not looking forward to having to negotiate to get what I wanted (at Saturn everyone paid the same price for the same car and options so buying was easy and less stressful). Serg made it a wonderful buying experience.
I had an amazing experience with Ameer ! He was so helpful and accommodating and made my experience easy and exciting! I would recommend anyone who is in the market for a new car to make the trip to see Ameer! I can???t explain how pleasant this experience was for me, and it was all thanks to Ameer!
Everyone at this dealership was very helpful and pleasant. I went in to look at a used outback and had my two little kids with me and everyone was very attentive to ensure my needs were met. Doug and kat were two people that helped out the most and they were both professional. Would recommend this dealer in the future. They also have a child play room that seemed to entertain my toddler quite well for the few hours we were there.
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
Thank you to the Service Department at Village Subaru! The battery in my 2010 Outback started to fail. I called Village Subaru and asked if they could verify what the problem was. I dropped it off, and they replaced the battery for me that afternoon. They went above & beyond for me. I highly recommend the Service Department. Way to go, Service people!
This is my 2nd review of the Village Subaru Service department. These guys are still doing a great job. I had them put on new tires the other day and was told by the service tech that they usually do an alignment when they put on new tires. I also was concerned that the brakes may be waring down. I told them that I was more concerned about the brakes, but if I need the alignment its ok to do both.
I left and came back a half hour later and they were ready. Expecting the worst I looked at the bill. $88? I said I must be dreaming somebody pinch me. I said with a smile looks like the alignment and the brakes were ok? I was ready for a puzzled look and a, "whoops we forgot to check". But; without even taking a breath, he said nope the brakes are fine, you probably have another 10k on them and the tires were worn perfectly even no need for an alignment. I got up off the floor and said "you guys are amazing, I cant brag enough about you ".
To top it off I always get a call for the service mgr (its recorded, but we can cut em some slack on that, after all who else even cares?), and am reminded that my satisfaction is important to them,and to call if there are any questions.
Keep up the good work guys, there are some service places you can trust. Correction there is a service place you can trust.
I bought my first Subaru Forrester at Village and I was very impressed with them. I walked in cold and luckily i met a very honest and straight shooter by the name of Lincoln. Yes, that's his name. He's a salesman with fantastic knowledge about Subarus. He helped me decide on the Forrester and I am so happy I did. I have had several. People tell me how good it is in the snow and how much I will love. I would highly recommend Lincoln, especially if you are not sure what car you want. He knows everything about them. I love my car and happy with the deal we made. One trip to the manager and I had the price I wanted. No playing games. I don't do that. I will walk before I do that back and forth game. Lincoln did not do that. Good luck and I hope this review helped.
I recently purchased my 2012 Honda Accord EX-L Coupe 3.5L V6 from here. This is one of the most beautiful and awe inspiring cars that I have ever seen, I'm honestly in love with my car. Pre-owned Ira also accepted my trade in, and for a reasonable price as well. I had the best time dealing with the vehicle salesmen Stephen James. He was absolutely wonderful. At this dealership, they have greatly priced vehicles to start with and are still even able to negotiate. The purchase was made easy, and everything was explained thoroughly. I even was invited to get coffees anytime that i'm in the area and chat with Stephen, and since I work at the Walgreens right across the street, I am a frequent visitor. I couldn't ask for a better experience. This is the dealership you should go to first when looking for a beautiful pre-owned vehicle. If only I could rate above 5 stars.
The last time I bought a car, I felt hustled. The last time my wife bought a car, we both felt hustled. This is the first time buying a car, that we both felt happy. Franco was helpful, attentive and thoughtful - he followed up during the purchase but wasn't over the top. It's our first Subaru, and we are impressed with the car quality, as well as the dealership (so far). I'm happy to recommend Franco, Subaru, and Clay Subaru.
Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
Everyone was great and there was no back and forth on price
by salex0 from DealerRater.com
December 5, 2018
I feel they gave me a fair price, but hey you always want more!! I priced at a few dealers and they were by far the best to deal with. One dealer said (as I was leaving) they would give me another $2,000 if I purchased by the end of the day-do NOT like that stuff.
Great team providing great customer service... #GotTheRight1
by CLeMieCLemz from DealerRater.com
December 4, 2018
I walked into Granite Subaru to take a "look" walked out 2 hours and it was a done deal. Paul and Mike are awesome!!! I got the car that was right for me and met my needs. Very friendly guys, I felt very comfortable no stress with this process. This my 5th car purchase ever and its the best 1 yet. #GoBuyACarFromThemNoRegretsAndYou'llLoveYourSubaru
Thanks Exeter Subaru for the best customer service. Finding your first car is not an easy task and I thought that it was going to take me longer but thanks to Hannah Fowler she made this the best and smooth experience for my family. I will definitely continue with the Exeter Subaru family for a long time.
I recently leased a 2019 Subaru Forester from Exeter Subaru. Marissa Bates was the sales person and was extremely knowledgable and helpful. She was a pleasure to deal with!
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