Frank Tinelli, great salesman/excellent experience
by Aviphd from Nanuet, NY
December 5, 2018
Frank got back to me immediately and was able to give me a clear, honest offer within a day. I had the best closing experience ever on my Forester lease. The paperwork was prepared in advance, I just walked in, signed and left with my vehicle, exactly as expected. I have dealt with many dealerships in the past, having purchased or lease many cars. This experience was, by far, the best one I have ever had. I am a real customer. I would definitely come back again for my next vehicle. This is a class act dealership. Thank you.
Great car for the wintry New England area
by AjayJoshi from Concord, NH
December 8, 2018
I bought this car as I am starting my first winter in New Hampshire, having just moved from Phoenix, AZ. The AWD and the affordability are the two main features I was looking for.
Our son needed a car and had expressed interest in a Subaru Legacy. We had visited another dealerships but felt most comfortable here even though Bill Kolb Jr. Subaru was a distance from home. Glen was helpful, patient and made the experience a good one. It was our second time at the dealership with Glen to review our options of used versus new car purchase. We love that our son will be in a safe vehicle and he's excited to own his first car.
Front strut failed after only 10,000km
by EAlmeida from Toronto, ON
November 28, 2018
I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these 10,000kms. I am pretty disappointed with Subaru, expected more.
Customer service said that this was not a quality issue....first and last Subaru I will ever have.
Gary Mendelsohn was honest, very helpful and easy to deal with. I purchased a 2019 Forester from Gary Their finance dept. was very helpful, they contacted Subaru of America to find an Owner Loyalty coupon in the amount of $ 500.00 that I couldn't find.
Perfect for a long commute in New England weather.
by ki from Durham, New Hampshire
November 21, 2018
This car is the most affordable option that is suitable for snow as it has all-wheel drive. It is also very fuel-efficient for long commutes. It's perfect!
I recently went to Subaru to test drive the Forester and the Outback with intentions of trading in my mini van. The staff were pleasant and quick to serve us. Once introduced to Howard Bonfield, he asked some questions to ascertain what type of vehicle and features I was looking for. Howard is very knowledgeable of the Subaru product and explained differences of many aspects of the vehicles. The test drive was most important and helped me make my decision. The purchasing process was easy and when I returned to pick my car, Howard reviewed everything on paper and also directly within the vehicle. I drove out of the Subaru dealership very confiddant that I made the best decision on this purchase.
Most fun car I've ever driven
by Sierra9 from Goleta, Ca
October 31, 2018
This car meets all my needs and has a lot of character and spunk. Thoroughly happy with my decision to lease the Subaru Impreza Sport.
Our Sales Consultant did an outstanding job of explaining all of the features of the vehicle we purchased, a Forester. He did it when we first walked in, when we did the test drive, and when the dealer was turning the vehicle over to us. He came in on his regular day off to turn the vehicle over to us. The dealer needs to enlarge his facility, which is very busy, and they have plans to do so in the near future by relocating the service department to a separate nearby building which will allow them to outfit a bigger showroom. I will have to get used to the no-haggle pricing arrangement which I believe was bona fide but can you really ever know, but it definitely is a step in the right direction. MSRP versus invoice has always been too much of a moving target which has depended on one's price knowledge and negotiating skills. I gave four stars for pricing, not five, because I don't really know if it was the best possible pricing but it was reasonable. I bought the car for safety, AWD as a standard, reliability ratings and fuel economy. It looks great also. I don't know why the Forester is classified as a compact. It seems spacious.
Very Happy So Far
by ProSkeptic from New York
October 29, 2018
I just passed 2000 miles in my 2018 base model Impreza hatchback. I’m very pleased with it. While no one would ever confuse it with a sports car, it has plenty of power for my needs. Handles beautifully, and the ride is very stable and solid. The interior is comfortable and spacious, particularly for a car in this class. The USB connection is a little dodgy at times, and I wish it got better gas mileage in the city, where I do most of my driving. I also wish that it came with a shiftable automatic. Otherwise, I feel I got great value for my money. And you can’t beat 0.9% financing!
Bill Kolb Jr was a great experience for getting a Subaru. The sales people are knowledgeable. They wanted me to get the car I wanted and not something more expensive or something that was on the lot already. When they realized I needed the car before Thanksgiving they pulled out all the stops and got the car ready for me as soon as possible. The financial staff was incredibly helpful and straightforward. When I get another Subaru I will go here.
The dealership's no-haggling pricing on used cars and salesman Howard Bonfield's straightforward and informative attitude made my used car purchase fast and easy. The price I paid for the car was lower than competing area dealers. If you are in the market for a used Subaru, they have a great selection and very competitive pricing.
Robert, my salesman, was pleasant and knowledgeable. He also went the extra mile (no pun intended) to makes sure I could take a good test drive of the car I ended up buying. They registered the car for me in New York, where I live, and Robert even put the plates on for me. They were attentive to my e-mailed questions, and follow up was good. I only gave 4 stars for “Facilities” because it’s a small showroom. I would highly recommend them as a place to buy a new Subaru.
Thanks to Alex for all his help from the beginning of process to driving off with the new car on th same day. This is our third family Subaru. And we all happy with the process of buying them. Thanks again. And will be back in a few years to buy new Subaru
Excellent Maintenance, Prices and Customer Service
by Sonny Hung from Fresh Meadows, NY
December 4, 2018
We leased a vehicle from North Coast Subaru. Their sales representative was great. Even before we went there I heard from a friend that their service department was the best dealer service centers he's used. This was our first scheduled maintenance and the staff was professional and courteous. They were thorough with their assessment and explanation of what was going to be done for this scheduled service visit and afterwards walk me through what was done and covered. We had a tire issue and they looked into it. The came back with an assessment and explained why and the cost of a replacement tire along with mounting and balancing. The actual cost quoted to me prior to going in was less than the price of an exact same time online and including the mounting and balancing came out to the cost of just the tire online or what was quoted to me at a local tire shop.
Two years ago, when we were ready to move to Conn from Ohio, we asked our Subaru customer rep in Columbus to recommend a Subaru dealership that we could depend on. He gave us Garavel's specific contact info and that was very helpful when we needed some minor adjustments to one of our leased cars after we moved to Conn. More recently, in October 2018, we had a real catastrophe when both of our Ohio Subaru Foresters were totaled in a flash flood so we got in a rental car and went back to Garavel. We met Gary Bauman who understood our dilemma. We knew that we wanted two Foresters and Gary knew everything about the great new features and he explained and demonstrated them to us. When we said goodbye to Gary the first time, Joe drove home in a 2019 Forester that was available in the lot - it had his name on it. Jeanne was happy to wait a little longer for her beautiful red 2019 Forester that is the envy of everyone, and when we said goodbye to Gary the second time, we were completely satisfied. Since then, we have recommended Gary and Garavel to others whose cars were destroyed in that flood. We are certainly satisfied customers. Thank you, Gary and Garavel! Please give yourselves ***** in every category! Joe and Jeanne Reed
by Adk150 from Killington, VT
December 17, 2018
This car is great. Excellent gas mileage and excellent in the snow. It's started right up even in the coldest weather. I would count on it in any weather. Comfortable ride.
I found Dave to be most helpful at helping to find the right car and features, and I loved the fact that it was a best fit conversation rather than steering me to the top of the market as other dealers may do. I???m on day 3 of my new 2019 Sport Forester and very happy with my choice. I???ll happily recommend you.
Love AWD no more just front or rear wheel drive.
by Mark R from Chicago, IL
December 2, 2018
Eyesight is a must, best in it's class, Symmetrical AWD works great - no more asking for help to get car out of snow (had Civic before, great car but snow was no fly zone).
I am a first time Subaru driver and couldn???t be more pleased with my experience at Garavel. Miles walked me through the process, educated me and made me a convert! Staff was warm and welcoming, finance was thorough- I drove off feeling my needs had been met and my expectations exceeded. Love the car! Highly recommend!
Went to check out a used Audi Q7. Also test drove a 2018 Audi Q7. Levani was our salesperson and he was excellent very knowledge and kind and worked with us in every way. Unfortunately we did not buy but if going to Audi Manhattan ask for him.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Amazingly gratifying driving experience
by Papa K from New York, NY
January 12, 2019
Incredible car and value - loaded with technplpgy and safety features normally found, or as an option on expensive German cars. All standard equipment here. Great handling, braking, ride, acceleration and visibility
The car was exactly what it was advertised. All people in the shop are very nice, very friendly, and explained clearly everything I need to know about. I am very pleased to have purchased a car in the same day, and will very likely go there to buy next car.
I travel 10 miles to go here for service because the dealership is small and has a friendly atmosphere. It is easy to get too and even in high rush hour traffic times there's no problems getting into the driveway and finding parking. Unlike the larger dealerships across the Island, Metric is an independent (just Subaru) and is truly hassle free. It has less customer volume which enables them to focus individually on getting things done. Service is typically done faster than the original estimates. When they say an hour it usually means 35 minutes. Its the dealers job to make money on services. I get it. However it is cost competitive with other dealerships in the area. I'm still waiting on their new facilities proposal to be built as the building is old and needs updating. The service waiting room is small and you will need to walk about to stretch your legs as it's too tight for tall folks to extend knees locked. The waiting room chairs need to be updated for longer sit ins, they serve their purpose for 30 minutes tops. What really is nice, is your free to walk the facility and grounds while waiting with out an employee asking if you need help every 5 minutes.
Subaru Makes A Solid Vehicle
by Denver2019 from Aurora, CO
January 6, 2019
This car meets all of my needs. I especially love the way it handles on the highway. It drives smoothly and is quiet. I love the Starlink system that links to my iPhone. For the value I feel that you get a solid and reliable car.
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