Went to check out a used Audi Q7. Also test drove a 2018 Audi Q7. Levani was our salesperson and he was excellent very knowledge and kind and worked with us in every way. Unfortunately we did not buy but if going to Audi Manhattan ask for him.
The car was exactly what it was advertised. All people in the shop are very nice, very friendly, and explained clearly everything I need to know about. I am very pleased to have purchased a car in the same day, and will very likely go there to buy next car.
I visited a number of dealerships in New York and New Jersey before coming to Open Road Subaru. It turned out an excellent and stress-free experience at Open Road Subaru, thanks to Raphael Medy, who was professional,warm,friendly,patient and accommodating. Raphael
was very receptive to what my needs were in a car. He went above and beyond to assist me. I did not feel pressured once during my entire time with him. No hard selling which I really appreciated. As a result, I left Open Road Subaru a happy and satisfied owner of 2018 Subaru Outback.
I will definitely recommend Open Road Subaru and Raphael Medy to my relatives and friends looking to buy a new car.
Frank Tinelli, great salesman/excellent experience
by Aviphd from Nanuet, NY
December 5, 2018
Frank got back to me immediately and was able to give me a clear, honest offer within a day. I had the best closing experience ever on my Forester lease. The paperwork was prepared in advance, I just walked in, signed and left with my vehicle, exactly as expected. I have dealt with many dealerships in the past, having purchased or lease many cars. This experience was, by far, the best one I have ever had. I am a real customer. I would definitely come back again for my next vehicle. This is a class act dealership. Thank you.
Amazingly gratifying driving experience
by Papa K from New York, NY
January 12, 2019
Incredible car and value - loaded with technplpgy and safety features normally found, or as an option on expensive German cars. All standard equipment here. Great handling, braking, ride, acceleration and visibility
Our son needed a car and had expressed interest in a Subaru Legacy. We had visited another dealerships but felt most comfortable here even though Bill Kolb Jr. Subaru was a distance from home. Glen was helpful, patient and made the experience a good one. It was our second time at the dealership with Glen to review our options of used versus new car purchase. We love that our son will be in a safe vehicle and he's excited to own his first car.
Subaru Makes A Solid Vehicle
by Denver2019 from Aurora, CO
January 6, 2019
This car meets all of my needs. I especially love the way it handles on the highway. It drives smoothly and is quiet. I love the Starlink system that links to my iPhone. For the value I feel that you get a solid and reliable car.
Gary Mendelsohn was honest, very helpful and easy to deal with. I purchased a 2019 Forester from Gary Their finance dept. was very helpful, they contacted Subaru of America to find an Owner Loyalty coupon in the amount of $ 500.00 that I couldn't find.
Great car for the wintry New England area
by AjayJoshi from Concord, NH
December 8, 2018
I bought this car as I am starting my first winter in New Hampshire, having just moved from Phoenix, AZ. The AWD and the affordability are the two main features I was looking for.
I recently went to Subaru to test drive the Forester and the Outback with intentions of trading in my mini van. The staff were pleasant and quick to serve us. Once introduced to Howard Bonfield, he asked some questions to ascertain what type of vehicle and features I was looking for. Howard is very knowledgeable of the Subaru product and explained differences of many aspects of the vehicles. The test drive was most important and helped me make my decision. The purchasing process was easy and when I returned to pick my car, Howard reviewed everything on paper and also directly within the vehicle. I drove out of the Subaru dealership very confiddant that I made the best decision on this purchase.
Front strut failed after only 10,000km
by EAlmeida from Toronto, ON
November 28, 2018
I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these 10,000kms. I am pretty disappointed with Subaru, expected more.
Customer service said that this was not a quality issue....first and last Subaru I will ever have.
Our Sales Consultant did an outstanding job of explaining all of the features of the vehicle we purchased, a Forester. He did it when we first walked in, when we did the test drive, and when the dealer was turning the vehicle over to us. He came in on his regular day off to turn the vehicle over to us. The dealer needs to enlarge his facility, which is very busy, and they have plans to do so in the near future by relocating the service department to a separate nearby building which will allow them to outfit a bigger showroom. I will have to get used to the no-haggle pricing arrangement which I believe was bona fide but can you really ever know, but it definitely is a step in the right direction. MSRP versus invoice has always been too much of a moving target which has depended on one's price knowledge and negotiating skills. I gave four stars for pricing, not five, because I don't really know if it was the best possible pricing but it was reasonable. I bought the car for safety, AWD as a standard, reliability ratings and fuel economy. It looks great also. I don't know why the Forester is classified as a compact. It seems spacious.
Perfect for a long commute in New England weather.
by ki from Durham, New Hampshire
November 21, 2018
This car is the most affordable option that is suitable for snow as it has all-wheel drive. It is also very fuel-efficient for long commutes. It's perfect!
Bill Kolb Jr was a great experience for getting a Subaru. The sales people are knowledgeable. They wanted me to get the car I wanted and not something more expensive or something that was on the lot already. When they realized I needed the car before Thanksgiving they pulled out all the stops and got the car ready for me as soon as possible. The financial staff was incredibly helpful and straightforward. When I get another Subaru I will go here.
Most fun car I've ever driven
by Sierra9 from Goleta, Ca
October 31, 2018
This car meets all my needs and has a lot of character and spunk. Thoroughly happy with my decision to lease the Subaru Impreza Sport.
The dealership's no-haggling pricing on used cars and salesman Howard Bonfield's straightforward and informative attitude made my used car purchase fast and easy. The price I paid for the car was lower than competing area dealers. If you are in the market for a used Subaru, they have a great selection and very competitive pricing.
Thanks to Alex for all his help from the beginning of process to driving off with the new car on th same day. This is our third family Subaru. And we all happy with the process of buying them. Thanks again. And will be back in a few years to buy new Subaru
Matt is a great sales guy. We purchased three Subaru's within a year. We absolutely love our Subaru's and Matt is our go to guy. He is patient and answers all your questions. Event after you leave if you have questions he will respond promptly. I would definitely recommend Matt and this dealership.
It's perfect all the options and more
by Christine from Liverpool
November 7, 2018
Classy: Lots of Room , Easy to Drive, it has alot of extras that are standard Fantastic.... My first Subaru why did I wait so long......
This dealership didn’t have my particular car on the lot when I first visited. However, they were able to get the car in on a timely manner, especially compared to other dealerships I had previously visited. Also, the vehicle was reasonably priced.
Very Happy So Far
by ProSkeptic from New York
October 29, 2018
I just passed 2000 miles in my 2018 base model Impreza hatchback. I’m very pleased with it. While no one would ever confuse it with a sports car, it has plenty of power for my needs. Handles beautifully, and the ride is very stable and solid. The interior is comfortable and spacious, particularly for a car in this class. The USB connection is a little dodgy at times, and I wish it got better gas mileage in the city, where I do most of my driving. I also wish that it came with a shiftable automatic. Otherwise, I feel I got great value for my money. And you can’t beat 0.9% financing!
I had a good experience buying my 2018 Forester at Victory Subaru. I got a quote online from Louie Hernandez for the right trim/model I was searching for. I also got the best price compared to other dealerships. The sales associate Tony Rodrigues was very attentive and energetic. The whole process of finalizing the deal and signing the papers was fast. Himanshu (Finance) was also good explaining the paperwork and other options.
There were some minor things I didn’t like so I initially gave them 3.5 stars.
However, based on my experience with the Service department and the day I picked up my license plates, I changed the overall rating to 5 stars.
Special mention to:
-Joel, Alan, and the rest of the Service department
-Kassandra (Customer Service)
-Mike Medina (Sales) for quickly offering to help me when I picked up my plates
Matt and Sasha gave me a deal that I couldn't refuse on my NEW WRX. I would recommend them to anyone looking for a new or used car. thanks Guys!!
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