Every time we went there we felt that Lars was there to help us. He is knowledgeable and was willing to work with us until we fully understood and felt comfortable with our transaction. There was never any pressure or slant towards a specific offer. He continues to help after delivery.
We visited many different car brand dealerships and looked at many models, needing a new SUV for mountain and local travel. After our search and owning many different SUVs the Subaru Outback 3.6R Ltd proved to be the safest, reliable, best, and economical vehicle for us. FlatIrons Subaru made it happen with Lars' help and persistence in getting the exact vehicle we wanted at a fair price. Lars was a delight to work with, answering all our questions (many emails and text, being patient with us throughout) and very knowledgeable about the Outback (educating us about the many features), while enjoying a salesman's humor (not the usual case when purchasing a new vehicle). Thank you Lars. So far we have been very satisfied with the service department after installing a few extra features we wanted. Our first trip up to the mountains with the 3.6R Ltd proved to be good being this Thanksgiving weekend when the mountains received a significant amount of snow fall.
Stopped in at Mike Shaw while visiting the area from NYC to find a place to live. Just meant to test drive an Ascent but ended up ordering one that day. Despite my age, this was the first new car I was purchasing and the first car after 20 years of being car free. Alex V was super helpful with explaining the options ??? and that because of the options I picked it would take 8 to 12 weeks. When it looked like it might go a couple of weeks over, he kept me calm and the car (which is great) came in right at the 12 week mark. Great people. Low pressure. Excellent location for those of us north of Denver. You might have to bargain a bit for your discounts but you???ll also likely get more than the no-haggle places. Since it was my first time ordering a vehicle, I don???t know if it???s customary to offer a loaner in the meantime. They eventually offered but only after I whined a bit. (Again, I???m new to the negotiating thing so maybe that???s on me). Day of pickup, I was in and out of there in a flash.
I was surprised when hesitated about car original cause and what part got repaired but Jacob was upfront with the details. Overall very good experience. Excellent customer service and friendly, courteous staff.
Great Experience.. started with looking @ the inventory online and then drove off the lot with no games no hassle no long waits just to haggle. They even brought my vehicle from one location to the next to meet my needs. Came from out of state and was in and out just as I explained that what was what I needed. Great job team!!!! Will definitely be recommending to whom ever is wanting a great vehicle at a good price and after it feels satisfied with the service in which they provide
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
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