Even a simple tire repair on their warranty program was worth the drive down. Our appointment time was honored, and in less than 90 minutes total, the tire was repaired, their general checkup service was completed and the truck had been washed. Some advice was given on a couple small things to take note on for the future and the work order of completion was signed. No money was asked for, and I was able to leave. I had even been offered a ride to work to my studio, but had set time aside to stay in their comfortable environment. Thank you!
Every time we went there we felt that Lars was there to help us. He is knowledgeable and was willing to work with us until we fully understood and felt comfortable with our transaction. There was never any pressure or slant towards a specific offer. He continues to help after delivery.
I had a wonderful experience buying my new car at Hansel Subaru. I originally intended to get a used car, but when that didn't fit my needs, it was suggested by salesman Corey McGoldrick that I look at the 2017 Subaru Impreza Hatchback. Not only did that fit my needs perfectly, but it was in the same price range as the used car I originally came in to see. I love my Subaru and since buying it, many, many of my friends and acquaintances have raved about their wonderful experience as a Subaru owner. I'm happy to be in the Subaru family and look forward to many years as a satisfied owner.
I have to say up front that I’m not a fan of the number of emails and phone calls after a visit to just look. When it comes time to buy though, they make it easy. This was my second Suby purchase from LHM, and it was just as great as the first. Thanks Mike and Dustin!
Tim George, the sales representative was amazing. This was the best buying experience I have had. Tim listened well and delivered great service. The process was completed on the telephone and in the dealership. Our total time to complete it all including the thorough review of this car's systems was a short three hours. Very impressive!
Tony is a true believer in Subaru cars or else he fooled me. He spent 4 hours with me informing my questions, being patient as I decided, and educating me on my choice....my kind of sales person! This is my 3rd Subaru, starting in l988. I always get more than 250K miles on them before I change. I'm a happy Subaru driver.
This was my first time purchasing a new vehicle and Tony couldn't make the experience any easier! Tony was very friendly, informative and helpful in answering any questions I had. I definitely recommend Cascade Auto to anyone!
I bought my first brand new car from this dealer. They were very helpful and even sent a driver to go pick up my car from a dealership in Iowa. Brian and Aaron both did a great job and we will be shopping here again!
Very easy scheduling process. Very nice customer lounge area. The entire staff has been pleasant very prompt every time I have been to the dealership. I would have no problem recommending Hatfield Subaru to any and all.
I hate buying cars. Everyone does, but the last time I went through this process I ended up having an emotional breakdown in the middle of a dealership. Needless to say, I was not looking forward to the car buying process. I would have rather gotten a root canal with a dentist that doesn't believe in painkillers.
I can honestly say Minooka Subaru changed my panicked thoughts on car buying. From the beginning, they were honest and forthright (they actually advertised their cars at the price they offer you, can you believe it?). The entire experience took less than two hours and I walked out with a smile on my face, a new car, and a great deal.
If you are looking for a dealership that won't make you feel like you just gave up your firstborn son when you leave, look no further. I drover an hour and half based off a friend's recommendation, and it was worth every mile.
Ask for Pat, he's the man.
Matt is a great sales guy. We purchased three Subaru's within a year. We absolutely love our Subaru's and Matt is our go to guy. He is patient and answers all your questions. Event after you leave if you have questions he will respond promptly. I would definitely recommend Matt and this dealership.
I travel 10 miles to go here for service because the dealership is small and has a friendly atmosphere. It is easy to get too and even in high rush hour traffic times there's no problems getting into the driveway and finding parking. Unlike the larger dealerships across the Island, Metric is an independent (just Subaru) and is truly hassle free. It has less customer volume which enables them to focus individually on getting things done. Service is typically done faster than the original estimates. When they say an hour it usually means 35 minutes. Its the dealers job to make money on services. I get it. However it is cost competitive with other dealerships in the area. I'm still waiting on their new facilities proposal to be built as the building is old and needs updating. The service waiting room is small and you will need to walk about to stretch your legs as it's too tight for tall folks to extend knees locked. The waiting room chairs need to be updated for longer sit ins, they serve their purpose for 30 minutes tops. What really is nice, is your free to walk the facility and grounds while waiting with out an employee asking if you need help every 5 minutes.
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