Today, my wife and I picked up our new car at Planet. This is our fifth Subaru and our third Forester, plus we have only ever had one car at a time. Over the years, I had done business with another area dealership, but was urged by Carolyn N. (a couple of years ago) to give you guys a try.
I am very happy that I tried you guys. From Klaire in sales to Dave in finance, every person we encountered was great. You guys are truly unique and I look forward to working with you guys over the years. Thank you.
…. Oh yes - and the Subaru is pretty fab also ;)
I have never bought a new car in the US but have been well aware of the challenges and mythology surrounding said endeavor — all of which were quickly confirmed the instant I was pushed through the front doors of two Subaru dealerships - So a couple of weeks ago we broke free from the gravitational pull of the “Atlantic nebula”, took a wide birth around and away from the blackhole better known as the “Quirk-effect” and plotted a course to Planet Subaru.
Planet Subaru - It is obvious to us that you value both your employees and customers. Everyone we met in the sales Debt, Dave in finance, the service desk and the customers by the coffee machine … where all simply smiling - chatty and relaxed, and from our perspective that is all that was required.
Dale - Beth and I are so pleased with having met and worked Derek and Milo - intelligent, funny, patient, knowledgable and a great sense of asking the right question and the right time ……… and that was just Milo ! Both Derek and Milo are indeed assets to your company.
My only complaint is the ridiculous long services intervals as 6000 miles is way too long to wait to drive up to Planet and absorb some more of your positive and relaxed energy. I will be up sooner than my scheduled service decrees - no doubt !
I am not sure what you raison d’être is but … “bloody well done" and keep at it !
Kindest regards and heartfelt thanks.
Lawrence, Beth and “Aretha Franklin" ( ….. Beth’s new Subaru)
The last time I bought a car, I felt hustled. The last time my wife bought a car, we both felt hustled. This is the first time buying a car, that we both felt happy. Franco was helpful, attentive and thoughtful - he followed up during the purchase but wasn't over the top. It's our first Subaru, and we are impressed with the car quality, as well as the dealership (so far). I'm happy to recommend Franco, Subaru, and Clay Subaru.
Had a great experience prurchasing my 2018 Subaru impreza from Anchor Subaru. We were able to negotiate a price I was happy to pay, that was less than any other dealer in the area. After owning my Subaru for two weeks, someone dented my car in the parking lot, brought in in to see if it could be "poped" out and the dealership was able to get the dent out and did not charge me. I would highly recommed Anchor Subaru to my family and firends.
I recently found myself in the market for a car and decided I was buying a Subaru. After going to a few dealers in the area and not thrilled by my experience, I walked into Anchor Subaru and was immediately greeted by Josh Ostrow. He was courteous, understanding and most importantly informative about the Subaru brand. He made sure I knew all of the features in the Crosstrek I ended up driving out in 2 hrs after I walked in the door. Thank you Josh.
My wife and I were very grateful to have dealt with Zack at the dealership. He had wonderful insight about the Subaru vehicles and pointed out many strong attributes of each model as-well as Subaru’s brand as a whole. His knowledge about each model I had inquired about had actually shocked me.. seeing as I had tried a few dealerships before here and they were not as descriptive on each models features. Zack was a pleasure to have done business with as wel as this dealership as a whole. Great experience and better customer service!
5/5 for sure!
Went to see and test drive a SUV. Sales guy was great. When I made an offer, the sales manager came and tried to play hardball and poke holes in the data/research I did. There were other dealers with better offers and lower mileage so I kept trying to politely leave. They tried to mansplain about a multitude of things and I just kept trying to walk out.
Great service from all within dealership ! Helped with the buying process to help make it work for our family.
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