Great experience. Low pressure. Straight forward. Our salesperson, Herbie, was delightful to work with. Purchased the Ascent. Financing was simple and they took our $500 loyalty coupon right away. Absolutely no drama in process.
Started looking in Sept and found the inventory of the year , make, and model that I wanted going quickly. Was happy to find one at Evanston Subaru and not only did Herbie answer all of my questions, but he brought to my attention that their was a special interest rate available which was a significant factor in my buying decision as well. Very happy with my new car and the service received from all.
The service attitude is great and very patient. I was buying a Subaru WRX. My friend who came with me also want to try it out even before I decided to buy the car, and they agreed, really nice attitude.
i was helped by a gentleman named Xavier Miller. He was helpful by answering all my questions and getting my into a car i wanted at a reasonable price. He helped my set up my phone and waze for the Subaru and gave me tips while driving/using a Subaru! Would highly recommend!
Went into the dealership on a Friday, spoke to a saleswoman named Christina. She was very professional and helped us find what we needed with our growing family. If you’re ever in need of a new/newer vehicle I would recommend going here and asking for Christina.
I have been buying / leading cars for years but the level of fenomenal service I received from Marcus Bennett was outstanding . I will make sure to recommend this dealership to all my friends and family . And I love my Subaru Outback
We had a truly wonderful experience at Muller Subaru. We worked with Stan Fooks, John Rabenda, and Joseph Lee. We had initially had a difficult experience at another dealership where games were played with pricing, but after we headed to Muller we were treated exceptionally well. Stan was so exceptionally knowledgeable and really cared to make sure that we really understood all of the ins and outs of the process and the car we were interested in. John Rabenda was thoughtful and helpful explaining financing. Joe Lee got us in the door and helped facilitate and was responsive and helpful. Overall, it was a really great experience and I certainly recommend the Muller team.
We purchased our 6th vehicle from the Muller Group and couldn't be happier with the 2019 Forester Sport we purchased on 10/27/19. Working with Stan Fooks was smooth and easy - his patience makes him a solid ambassador for Muller. Karl, Harry and others worked hard to give us the best offer and that is greatly appreciated. What we have always marveled at is the service department and how they go out of their way to make things right - always prompt, vehicle immaculately cleaned, vehicle service - 'perfect', and, pricing that works ... just a great team to work with. Muller has earned our trust and respect. I highly recommend this team to everyone - and have done so on numerous occasions. Keep doing the great work!!
by Dad buying car for daughter from DealerRater.com
November 2, 2018
Stan is a very knowledgeable and fair sales person. The car was for my daughter. My daughter and I had a lot of fun negotiating with Stan. he is a very likeable person. We got a super clean car and a great experience with Stan. Who can ask for more?
In our first car-buying experience we worked with one of the salesmen at Grand, Andrew Jennings, who made the whole process a breeze. Working with Andrew felt like hanging out with your friend who just happens to sell and know a lot about cars. We played fooseball, we were treated kindly, and we walked out feeling very happy about our purchase. Thanks, Grand, and thanks, Andrew!
Honest and did not falter on any expectations I had
by c0dizzle from DealerRater.com
December 5, 2018
I woke up on 12/1/2018 in Minneapolis with a thought. I know the car my wife wants is at a dealership in Chicago. No dealership in Minnesota has exactly what we want. What if Grand Subaru has a fair price and the cost of a plane ticket is not too high either? I talked to Jeff Schade at Grand Subaru and told him I was from out of town. I am sure he put his best foot forward knowing that flying in that day and driving 7 hours and 400 miles back home needed a justified price/reason. He gave me a first price that was a great price and better than all the other shady car sales persons I had talked to in Minnesota. All I had to say was "okay. We are ready to do this." I then booked a one way flight on points out of MSP for 90 minutes later. Naturally I had some apprehensions about hopping on a one way flight and putting myself in a very week handed scenario with a car dealer. Jeff sent a Purchase Agreement and reassured me that he was being honest about the price. When I showed up, Jeff was a true man to his word. The transaction was exactly what was promised and I was on my way driving back to Minneapolis through a snow storm that a Subaru had no issues with!
Was approached by Freddy when we came to the dealer. He was very friendly and enthusiastic. He was helpful and easy to deal with. Time spent at the dealer was shorter than I had anticipated for the purchase of a new vehicle. I absolutely love my 2019 Forester!!
They are very friendly but I don???t give 5 star because it takes time to wait a while. Almost 2 hr for oil change and rotate tiles. I made reservation to do so. If they can do a bit faster, that would be great!
Max, Tim, and Marcin really helped make my first car buying experience easy and relaxed. The dealership had great options for me and I ended up with a car that I really enjoy.
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