I visited a number of dealerships in New York and New Jersey before coming to Open Road Subaru. It turned out an excellent and stress-free experience at Open Road Subaru, thanks to Raphael Medy, who was professional,warm,friendly,patient and accommodating. Raphael
was very receptive to what my needs were in a car. He went above and beyond to assist me. I did not feel pressured once during my entire time with him. No hard selling which I really appreciated. As a result, I left Open Road Subaru a happy and satisfied owner of 2018 Subaru Outback.
I will definitely recommend Open Road Subaru and Raphael Medy to my relatives and friends looking to buy a new car.
Went to check out a used Audi Q7. Also test drove a 2018 Audi Q7. Levani was our salesperson and he was excellent very knowledge and kind and worked with us in every way. Unfortunately we did not buy but if going to Audi Manhattan ask for him.
Matt is a great sales guy. We purchased three Subaru's within a year. We absolutely love our Subaru's and Matt is our go to guy. He is patient and answers all your questions. Event after you leave if you have questions he will respond promptly. I would definitely recommend Matt and this dealership.
This dealership didn’t have my particular car on the lot when I first visited. However, they were able to get the car in on a timely manner, especially compared to other dealerships I had previously visited. Also, the vehicle was reasonably priced.
I had a good experience buying my 2018 Forester at Victory Subaru. I got a quote online from Louie Hernandez for the right trim/model I was searching for. I also got the best price compared to other dealerships. The sales associate Tony Rodrigues was very attentive and energetic. The whole process of finalizing the deal and signing the papers was fast. Himanshu (Finance) was also good explaining the paperwork and other options.
There were some minor things I didn’t like so I initially gave them 3.5 stars.
However, based on my experience with the Service department and the day I picked up my license plates, I changed the overall rating to 5 stars.
Special mention to:
-Joel, Alan, and the rest of the Service department
-Kassandra (Customer Service)
-Mike Medina (Sales) for quickly offering to help me when I picked up my plates
Frank Tinelli, great salesman/excellent experience
by Aviphd from Nanuet, NY
December 5, 2018
Frank got back to me immediately and was able to give me a clear, honest offer within a day. I had the best closing experience ever on my Forester lease. The paperwork was prepared in advance, I just walked in, signed and left with my vehicle, exactly as expected. I have dealt with many dealerships in the past, having purchased or lease many cars. This experience was, by far, the best one I have ever had. I am a real customer. I would definitely come back again for my next vehicle. This is a class act dealership. Thank you.
Our son needed a car and had expressed interest in a Subaru Legacy. We had visited another dealerships but felt most comfortable here even though Bill Kolb Jr. Subaru was a distance from home. Glen was helpful, patient and made the experience a good one. It was our second time at the dealership with Glen to review our options of used versus new car purchase. We love that our son will be in a safe vehicle and he's excited to own his first car.
Gary Mendelsohn was honest, very helpful and easy to deal with. I purchased a 2019 Forester from Gary Their finance dept. was very helpful, they contacted Subaru of America to find an Owner Loyalty coupon in the amount of $ 500.00 that I couldn't find.
I recently went to Subaru to test drive the Forester and the Outback with intentions of trading in my mini van. The staff were pleasant and quick to serve us. Once introduced to Howard Bonfield, he asked some questions to ascertain what type of vehicle and features I was looking for. Howard is very knowledgeable of the Subaru product and explained differences of many aspects of the vehicles. The test drive was most important and helped me make my decision. The purchasing process was easy and when I returned to pick my car, Howard reviewed everything on paper and also directly within the vehicle. I drove out of the Subaru dealership very confiddant that I made the best decision on this purchase.
Our Sales Consultant did an outstanding job of explaining all of the features of the vehicle we purchased, a Forester. He did it when we first walked in, when we did the test drive, and when the dealer was turning the vehicle over to us. He came in on his regular day off to turn the vehicle over to us. The dealer needs to enlarge his facility, which is very busy, and they have plans to do so in the near future by relocating the service department to a separate nearby building which will allow them to outfit a bigger showroom. I will have to get used to the no-haggle pricing arrangement which I believe was bona fide but can you really ever know, but it definitely is a step in the right direction. MSRP versus invoice has always been too much of a moving target which has depended on one's price knowledge and negotiating skills. I gave four stars for pricing, not five, because I don't really know if it was the best possible pricing but it was reasonable. I bought the car for safety, AWD as a standard, reliability ratings and fuel economy. It looks great also. I don't know why the Forester is classified as a compact. It seems spacious.
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