We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
Amazingly gratifying driving experience
by Papa K from New York, NY
January 12, 2019
Incredible car and value - loaded with technplpgy and safety features normally found, or as an option on expensive German cars. All standard equipment here. Great handling, braking, ride, acceleration and visibility
Thank you to the Service Department at Village Subaru! The battery in my 2010 Outback started to fail. I called Village Subaru and asked if they could verify what the problem was. I dropped it off, and they replaced the battery for me that afternoon. They went above & beyond for me. I highly recommend the Service Department. Way to go, Service people!
Subaru Makes A Solid Vehicle
by Denver2019 from Aurora, CO
January 6, 2019
This car meets all of my needs. I especially love the way it handles on the highway. It drives smoothly and is quiet. I love the Starlink system that links to my iPhone. For the value I feel that you get a solid and reliable car.
This is my 2nd review of the Village Subaru Service department. These guys are still doing a great job. I had them put on new tires the other day and was told by the service tech that they usually do an alignment when they put on new tires. I also was concerned that the brakes may be waring down. I told them that I was more concerned about the brakes, but if I need the alignment its ok to do both.
I left and came back a half hour later and they were ready. Expecting the worst I looked at the bill. $88? I said I must be dreaming somebody pinch me. I said with a smile looks like the alignment and the brakes were ok? I was ready for a puzzled look and a, "whoops we forgot to check". But; without even taking a breath, he said nope the brakes are fine, you probably have another 10k on them and the tires were worn perfectly even no need for an alignment. I got up off the floor and said "you guys are amazing, I cant brag enough about you ".
To top it off I always get a call for the service mgr (its recorded, but we can cut em some slack on that, after all who else even cares?), and am reminded that my satisfaction is important to them,and to call if there are any questions.
Keep up the good work guys, there are some service places you can trust. Correction there is a service place you can trust.
by Adk150 from Killington, VT
December 17, 2018
This car is great. Excellent gas mileage and excellent in the snow. It's started right up even in the coldest weather. I would count on it in any weather. Comfortable ride.
I bought my first Subaru Forrester at Village and I was very impressed with them. I walked in cold and luckily i met a very honest and straight shooter by the name of Lincoln. Yes, that's his name. He's a salesman with fantastic knowledge about Subarus. He helped me decide on the Forrester and I am so happy I did. I have had several. People tell me how good it is in the snow and how much I will love. I would highly recommend Lincoln, especially if you are not sure what car you want. He knows everything about them. I love my car and happy with the deal we made. One trip to the manager and I had the price I wanted. No playing games. I don't do that. I will walk before I do that back and forth game. Lincoln did not do that. Good luck and I hope this review helped.
Great car for the wintry New England area
by AjayJoshi from Concord, NH
December 8, 2018
I bought this car as I am starting my first winter in New Hampshire, having just moved from Phoenix, AZ. The AWD and the affordability are the two main features I was looking for.
I had a good experience dealing with Zak, Vince and Chris. My daughter and I visited the dealership just to look and check out the Outback and Forester. We met sales associate Zak and test drove 2 cars. During this Zak was very pleasant, not pushy, very helpful in pointing out things and answering all our question. We ended up sitting down with Zak and Vince. They agreed to the trade in for my 2003 Highlander that I was hoping for. So I purchased a 2015 Forester 2.5 I premium and so far I am very happy with the car. If you like a friendly, patient, not pushy sales associate with no pressure, look for Zak. Elisabeth McD.
Front strut failed after only 10,000km
by EAlmeida from Toronto, ON
November 28, 2018
I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these 10,000kms. I am pretty disappointed with Subaru, expected more.
Customer service said that this was not a quality issue....first and last Subaru I will ever have.
Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
Today, my wife and I picked up our new car at Planet. This is our fifth Subaru and our third Forester, plus we have only ever had one car at a time. Over the years, I had done business with another area dealership, but was urged by Carolyn N. (a couple of years ago) to give you guys a try.
I am very happy that I tried you guys. From Klaire in sales to Dave in finance, every person we encountered was great. You guys are truly unique and I look forward to working with you guys over the years. Thank you.
Love AWD no more just front or rear wheel drive.
by Mark R from Chicago, IL
December 2, 2018
Eyesight is a must, best in it's class, Symmetrical AWD works great - no more asking for help to get car out of snow (had Civic before, great car but snow was no fly zone).
…. Oh yes - and the Subaru is pretty fab also ;)
I have never bought a new car in the US but have been well aware of the challenges and mythology surrounding said endeavor — all of which were quickly confirmed the instant I was pushed through the front doors of two Subaru dealerships - So a couple of weeks ago we broke free from the gravitational pull of the “Atlantic nebula”, took a wide birth around and away from the blackhole better known as the “Quirk-effect” and plotted a course to Planet Subaru.
Planet Subaru - It is obvious to us that you value both your employees and customers. Everyone we met in the sales Debt, Dave in finance, the service desk and the customers by the coffee machine … where all simply smiling - chatty and relaxed, and from our perspective that is all that was required.
Dale - Beth and I are so pleased with having met and worked Derek and Milo - intelligent, funny, patient, knowledgable and a great sense of asking the right question and the right time ……… and that was just Milo ! Both Derek and Milo are indeed assets to your company.
My only complaint is the ridiculous long services intervals as 6000 miles is way too long to wait to drive up to Planet and absorb some more of your positive and relaxed energy. I will be up sooner than my scheduled service decrees - no doubt !
I am not sure what you raison d’être is but … “bloody well done" and keep at it !
Kindest regards and heartfelt thanks.
Lawrence, Beth and “Aretha Franklin" ( ….. Beth’s new Subaru)
Perfect for a long commute in New England weather.
by ki from Durham, New Hampshire
November 21, 2018
This car is the most affordable option that is suitable for snow as it has all-wheel drive. It is also very fuel-efficient for long commutes. It's perfect!
My lease will run out in a few months and saw that prices were quite good at this dealership. Dealt by email only. Very helpful and advised to wait as I would indebted on the lease if I broke it. Very honest and helpful in my opinion.
Most fun car I've ever driven
by Sierra9 from Goleta, Ca
October 31, 2018
This car meets all my needs and has a lot of character and spunk. Thoroughly happy with my decision to lease the Subaru Impreza Sport.
I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru:
I have had a number of positive interactions with Andy over the last couple years and every time I come into the undealership he greets me by name and with a warm smile. He is such a pleasure to interact with and one of the many reasons I continue to service my vehicle at Planet. I have never met a more genuine team of service professionals in my life and Andy is a shining example of this. This morning’s visit to Planet was another example of Andy welcoming me to Planet regardless of whether he will be coordinating my vehicle’s service for the day. I really appreciate that and feel so valued for my business with Planet. He is a true gentleman!
Allie welcomed me into the undealership this morning for my scheduled 60,000 mile service. She was, as she always is, very welcoming and friendly. I always feel like I am leaving my car in very capable hands. Allie takes the time to clearly explain the details of the service and makes sure I am fully aware of every important detail. Later this morning she contacted me to advise that my driver’s side front tire should be replaced due to a puncture on the sidewall that I was unaware of. She suggested that an alignment be completed as well with the replacement of the tire and also provided a clear service recommendation for fuel injection service. I was so impressed by how knowledgeable Allie was and how accommodating she was with the use of the Passport loaner vehicle.
Since purchasing our 2015 Subaru Outback, I have been a fan of Planet Subaru. From Sales to Service, my wife and I have been treated like a valued part of the Planet Subaru family. It is because of the unprecedented level of service from people like Andy and Allie, that we will continue to service our vehicle at Planet and plan to purchase many more Planet Subaru vehicles in the future.
Very Happy So Far
by ProSkeptic from New York
October 29, 2018
I just passed 2000 miles in my 2018 base model Impreza hatchback. I’m very pleased with it. While no one would ever confuse it with a sports car, it has plenty of power for my needs. Handles beautifully, and the ride is very stable and solid. The interior is comfortable and spacious, particularly for a car in this class. The USB connection is a little dodgy at times, and I wish it got better gas mileage in the city, where I do most of my driving. I also wish that it came with a shiftable automatic. Otherwise, I feel I got great value for my money. And you can’t beat 0.9% financing!
Best car buying experience I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500. Other dealerships simply would have abandoned the sale or passed the $3500 on to the customer, but Planet ate the difference. Very impressed with their integrity and customer service focus.
While I didn't buy a car from them (I live in PA, 365 miles away) I found their website extremely informative. I am researching Subarus and the amount of information Plant Subaru provides on its site is absolutely amazing. I learned a great deal that helped me decide which model I wanted (Forester). I wish I lived closer - I'd buy from them in a heartbeat! Based on their website alone I give them 5 stars! I can't imagine how good the actual visit must be.
Wow...it was such a treat working with Lauri Blaauboer. Her product knowledge is exceptional and her people skills are first rate. Actually, I can say the same thing about Scott Forrester in the business office as well. He was professional, yet friendly, patient and thorough. Bob Choate handled our trade-in and, not surprisingly, he was very fair and helped make the Outback more affordable for me and my wife.
Over the years I have referred many family members as well as a neighbor to Planet - all of whom have purchased a car from your "un-dealership". Rest assured I not only will continue to send customers your way whenever the opportunity arises but I will do so with great confidence knowing they will be treated fairly, honestly and with respect.
Keep up the great work.
Great team providing great customer service... #GotTheRight1
by CLeMieCLemz from DealerRater.com
December 4, 2018
I walked into Granite Subaru to take a "look" walked out 2 hours and it was a done deal. Paul and Mike are awesome!!! I got the car that was right for me and met my needs. Very friendly guys, I felt very comfortable no stress with this process. This my 5th car purchase ever and its the best 1 yet. #GoBuyACarFromThemNoRegretsAndYou'llLoveYourSubaru
Purchased New Forester. Purchased first forester here 2003, Impreza 2012. Always courteous and went beyond expectations, from Cooperstein in sales and Paul in service in 2003 to Yvonne in service and Kim and Scott in sales in 2018.
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