Advisor, Nick, was great getting me in on a Saturday. I’m glad he could duplicate the problem. He also arranged a ride for me even though a shuttle doesn’t technically run on Saturdays. The car is under warranty so no issues with costs.
Repairs done promptly. Service area clean. Customers were able to drive vehicle out of the weather and the same was true for the shuttle service. Both the service rep and the shuttle driver were courteous and professional.
I knew what I wanted when I went in, specifically a new car with no options, this is to be a driver's car. All they had to do was find it. I said first color choice silver, second choice white. I got my first choice of color and the closest to no option was fog lights only. This is a safety item so I said ok.
I booked my service online for 37,500 mile. When I dropped my car off that’s what was explained I was getting; however after waiting for almost two hours the service advisor came out to tell me that in addition to the 30,000 mile service they found other things such as 4 new tires, differential fluid, cabin filters etc that needs to be replaced. I don’t doubt that most of that was needed, however I had already had the 30,000 mile service completed previously and when I said that The response was wasn’t that explained to you when you dropped the car off and I said no. This makes me think twice about bringing my car back for service, due to the lack of communication and the lack of response. I don’t feel as if I should have been charged for that part of the repair when it was an error on the service department’s end. I wasn’t expecting to have to leave my car nd although a loaner was provided the whole process took much more of my Saturday then I anticipated.
Alex was our salesman and for how busy he was did a great job for us. Personable, friendly, and quick to find answers to our questions that he couldn???t necessarily answer himself. Thanks Alex. We bought a 2019 Impreza and we love it so far. Saturday is when we went was very busy so it took a while to go through the process and the overall experience. That???s really the only reason this wasn???t 5 starts.
I enjoyed the time and attention given to me at this dealership. Everyone with whom I came into contact was professional, courteous, and helpful. Once I began to work with Alex, he made sure to ask me the right questions about my needs in order to put me into a car with which I am extremely pleased. Thank you, Alex! A VW Beetle was the car that got me through college in the eighties, and it made me appreciate the style, tradition and craftsmanship. I am happy to continue with this family of motor vehicles.
Alex (Salesman) and Josh (Business Mgr.) were excellent. Clearly presented options and allowed us to consider our preferences without pressing. Would highly recommend doing business at Heritage Subaru in Owings Mills without reservation.
I bought my first car about a week ago through Mei Kei and she was absolutely wonderful! She was so knowledgeable about the Crosstrek that I was interested in, and really shared in the excitement of the experience. She went over everything the car comes equipped with and broke down everything so it was easy to understand. While the process in actually buying the car understandably took a long time, I felt under no pressure to buy, had all my questions answered, and felt genuinely taken care of as she assisted with setting up the insurance policy and other information. Can't recommend Mei Kei enough!
I trust bringing my Subaru WRX here only .They are fantastic
by HappyGirlDriver from DealerRater.com
November 6, 2018
I felt comfortable making my purchase for my first newest car ever here . I specially ordered my 2018 Subaru WRX and they took care of everything every step of the way . I trust to continue to have my vehicle cared for here for as long as my car takes me . Thank you Heritage Subaru of Owings Mills for many miles to come !!!
This week and especially today, Steve Sherman helped find the perfect car and terms. He and everyone in the dealership made me feel like ROYALTY He patiently listened to my concerns about needing a dependable car with a payment that fit into my retired school teacher fixed income. The 2017 Forester I purchased met everyone of my needs. I am one very satisfied customer.
Jennifer Cahill is professional and friendly. She has always taken excellent care of my car and me. She always takes the time to answer all questions and concerns. . I feel very fortunate to have her take care of me and my car. Barbara Supovitz
Jennifer Cahill has always taken good care of me and my vehicle. During my last visit to Heritage, she fit me in on a last minute request and manage to get a lot done on my vehicle in a timely manner. She is prompt, professional and explains in detail all that will be done or is recommended for my car. The updated customer lounge is also very nice.
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