1st car-buying experience: a relief and a pleasure
September 3, 2014
I had been putting off shopping for a new/used car for years because I had heard all the horror stories about pushy sales staff, price-gouging, haggling, surprise add-ons, etc. But when an accident totaled my old car, I knew I couldn't avoid it any longer! I started by poring through all types of online specs and reviews because I was still too intimidated to approach a dealer directly. Finally I contacted a handful of dealerships about my shortlist of cars, and the difference between Subaru of Loveland and the others became instantly clear. Unlike the majority of internet sales managers I spoke or emailed with, Paul Waldorf listened carefully, was extremely patient and showed a real willingness to be flexible around my needs—never giving the impression that he needed to get me on a schedule of get me off the phone. We exchanged emails and coordinated visits for a test drive and a follow-up, and in every interaction he was friendly and courteous, understanding and accommodating, and most of all very laid back. I never felt like he was trying to pressure me to choose a new car over a used one, or a Subaru over another model of trade-in, or an extended warranty or any add-ons; he gave me lots of options but I always felt that my decisions were my own! The final sale was simple and straightforward, every question I had was answered, and the maintenance department has already earned my confidence by taking care of me like royalty. All of my fears and preconceived notions about what it would be like to buy from a dealership were systematically eliminated throughout my relationship with Subaru of Loveland, and if I ever have to replace this car (which I already love very much), I won't go anywhere else!