My husband and I had a wonderful experience working with Sellers Subaru and especially with Jazlyn's help. It took me about 5 months to finally make a purchase and Jazlyn always answered my questions in a timely and professional manner. We have another Subaru dealership closer to us, but we decided to go the extra distance so we could work with Sellers Subaru. Finance manager Kyle was also helpful explaining the additional options available to add to the car. It would have been nice to have known about these additional add-ons such as windshield protection, tire repair, etc. BEFORE the actual signing of the sale. I don't like to make these additional purchases without time to think about them. On a side note they have a great coffee and snack bar!
Most comfortable, reliable car
by Madsubaru from Pullman, Wahington
January 8, 2019
This car is so easy to drive, and handles really well in nearly all weather conditions. It does get pushed around with high winds but that's expected. I love all the additions to to the car; backup camera, radio screen which your phone can plug into and you can control music and your maps easily.
Stopped in at Mike Shaw while visiting the area from NYC to find a place to live. Just meant to test drive an Ascent but ended up ordering one that day. Despite my age, this was the first new car I was purchasing and the first car after 20 years of being car free. Alex V was super helpful with explaining the options ??? and that because of the options I picked it would take 8 to 12 weeks. When it looked like it might go a couple of weeks over, he kept me calm and the car (which is great) came in right at the 12 week mark. Great people. Low pressure. Excellent location for those of us north of Denver. You might have to bargain a bit for your discounts but you???ll also likely get more than the no-haggle places. Since it was my first time ordering a vehicle, I don???t know if it???s customary to offer a loaner in the meantime. They eventually offered but only after I whined a bit. (Again, I???m new to the negotiating thing so maybe that???s on me). Day of pickup, I was in and out of there in a flash.
First All Wheel Drive car I have owned.
by Tom from Black Diamond
December 24, 2018
The Subaru Impreza is great, comfortable and roomy. Really fun responsive to drive. Very stylish and sporty. Since this is the first All Wheel drive car, I look forward to feeling the difference. Overall very pleased so far.
Stephen was very accommodating and helpful when helping my purchase my first vehicle. He took my budget into consideration, showed me all the options and found another option when one fell through. He was extremely responsive through text/email and was able to meet me at the dealership on his day off. He let me sit and think on a few options without pressure to buy. He made the process very easy and was super thorough. I would recommend Stephen and Shortline!
Jonny made the car buying experience welcoming and easy. He is so very personable and knowledgeable. He showed me all of the features and made sure I knew I could get back to him with questions. I was brought into the Shortline family. Thanks, Jonny! And thanks to the rest of of you who have reached out to me.
Such a great experience! My sales representative even picked me up because i needed a ride and she stayed with me the entire visit to make sure i was taken care of. No haggle, no craziness and she got me the best rate. Alice was amazing
This dealership is heads above the rest, period.
Everything from the purchase to the service I have received has been a pleasure. They are honest, straightforward, and I really appreciate the way they elevate their customers by really taking care of them. Top notch, can’t say enough good about them.
If you are in the market for a Subaru, by all means checkout West Herr. I believe this is now our fifth Subaru from their dealership and the experience seems to get better each and every time. Not only do we know we are getting a wonderful deal, but the people are fantastic to work with--never high pressure, always accommodating, and they treat you as if you are their only customer.
Wonderful car for the money!
by Sold_on_Subaru from Hamburg, NY
November 30, 2018
I bought this for my wife, a Subaru Impreza Sport, I have a BMW 330xi and I have to say for a car the is half the cost it gives it a real run for the money. I really like the looks, drives nearly as good, and technology-wise it may have surpassed the BMW, though the navigation on the BMW is exceptional.
Can definitely recommend heritage and Alex Laderer in particular. Very easy and laid back experience with him. Wasn't pushy and helped easily deal with info over email and text.
Performance and comfort are perfect!
by Imprezzafan from Miami, Florida
January 2, 2019
This car offers the performance, looks and interior design, space and comfort that I was looking for. The car is roomy and a trunk space with convenient accessibility. The dash safety features and the safety record of the Subaru made this THE CAR for me!
Went to Ciocca knowing we wanted a new Forester. Milton Obando saw that we got the Forester we wanted at the price we wanted to pay. They did not have the car in the color we wanted on the lot, but he reserved one from their incoming inventory. When it did come in he even sent me pictures. He also gave us a tour of the facility so we'd be familiar with the service dept, etc. Also thanks to Drew in the financial department as he customized an extended coverage package for us and Gigi who did the 2 week post purchase review. I would definitely recommend Ciocca and Milton.
Safe, reliable car
by Alexis from Portland, OR
January 4, 2019
We have enjoyed our Subaru. The interior and exterior and stylish. It’s confortable to drive and for passengers. We are happy that the price was not outrageous. I would recommend test driving before buying make sure it’s structure meets your driving needs.
This was our first time visiting a Ciocca dealership looking for a used Subaru Forester. We were greeted at the door and although it was an extremely busy Saturday afternoon, Kevin Acevedo immediately helped us. We felt comfortable with him and turned out buying a Subaru Crosstrek instead. Kevin turned us over to Ben Walsh in Finance and he did an equally great job. Overall terrific experience.
Very cute and handles great
by Eackers from Youngstown, oh
January 2, 2019
I went from a legacy to an impreza because I wanted a smaller car and I like driving this better ! It handles really well on the road. I’m not thrilled about all the red lights on the interior but I’m used to it now. and I was concerned about going from buttons to knobs for the heater controls but I’m used to that as well. Overall I like it better although it is expensive for a small car.
My salesman was Mr kyle Manley a young man that knows his job and is very professional.I would recommend him to anybody young or old.I wish him all the best in his career.God bless him.The guys in finance Department are also Professionals.But they made one mistake.And that was,after running my credit with their Bank(Chase) and didn’t like the interest rate that was offered.I should have been informed first before trying another Bank of their choice.I would have preferred PNC Bank instead because I have history with them( Mortage & Car Loan ) and my interest rate would have been far less than what they accepted from Bank of America.I will definitely be refinancing my car loan at a later time.Otherwise than that, I’m very happy with the 2019 Subaru Outback that I purchased.Thanks to the Management and staff at Faulkner Subaru.Happy Holiday guys.Mr Floyd
Love the AWD
by SubaruMom from Port Orchard, WA
January 3, 2019
This car has excellent safety ratings and AWD. It has plenty of pick up and it's a quiet ride. Even with just the base model it has plenty of perks, and it's cute too.
I had a very good experience with Marchese Chevrolet. Ian and Chris were very friendly and knowledgeable. The entire experience went well. They got me the 2nd fob & key when promised. I would definitely recommend them again.
Love the reliability of all wheel drive.
by Jlr from Northumberland
December 20, 2018
Very comfortable interior. Heated seats work great. The all wheel drive for Subaru vehicles was a big plus for a car in this price range with so many safety features.
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
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