Went to Ciocca knowing we wanted a new Forester. Milton Obando saw that we got the Forester we wanted at the price we wanted to pay. They did not have the car in the color we wanted on the lot, but he reserved one from their incoming inventory. When it did come in he even sent me pictures. He also gave us a tour of the facility so we'd be familiar with the service dept, etc. Also thanks to Drew in the financial department as he customized an extended coverage package for us and Gigi who did the 2 week post purchase review. I would definitely recommend Ciocca and Milton.
This was our first time visiting a Ciocca dealership looking for a used Subaru Forester. We were greeted at the door and although it was an extremely busy Saturday afternoon, Kevin Acevedo immediately helped us. We felt comfortable with him and turned out buying a Subaru Crosstrek instead. Kevin turned us over to Ben Walsh in Finance and he did an equally great job. Overall terrific experience.
Samantha in the Internet Dept was very helpful and efficient scheduling a test drive with Fernando Santiago in Used Car Sales. Fernando did a great job - assisting me with several test drives and then allowing my personal mechanic to inspect the car. After the purchase Fernando toured the service and loaner department with me - so if I ever needed anything I would be familiar. I would buy here again and recommend others do too !
My salesman was Mr kyle Manley a young man that knows his job and is very professional.I would recommend him to anybody young or old.I wish him all the best in his career.God bless him.The guys in finance Department are also Professionals.But they made one mistake.And that was,after running my credit with their Bank(Chase) and didn’t like the interest rate that was offered.I should have been informed first before trying another Bank of their choice.I would have preferred PNC Bank instead because I have history with them( Mortage & Car Loan ) and my interest rate would have been far less than what they accepted from Bank of America.I will definitely be refinancing my car loan at a later time.Otherwise than that, I’m very happy with the 2019 Subaru Outback that I purchased.Thanks to the Management and staff at Faulkner Subaru.Happy Holiday guys.Mr Floyd
My wife and I were very grateful to have dealt with Zack at the dealership. He had wonderful insight about the Subaru vehicles and pointed out many strong attributes of each model as-well as Subaru’s brand as a whole. His knowledge about each model I had inquired about had actually shocked me.. seeing as I had tried a few dealerships before here and they were not as descriptive on each models features. Zack was a pleasure to have done business with as wel as this dealership as a whole. Great experience and better customer service!
5/5 for sure!
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
Stephen was very accommodating and helpful when helping my purchase my first vehicle. He took my budget into consideration, showed me all the options and found another option when one fell through. He was extremely responsive through text/email and was able to meet me at the dealership on his day off. He let me sit and think on a few options without pressure to buy. He made the process very easy and was super thorough. I would recommend Stephen and Shortline!
Jonny made the car buying experience welcoming and easy. He is so very personable and knowledgeable. He showed me all of the features and made sure I knew I could get back to him with questions. I was brought into the Shortline family. Thanks, Jonny! And thanks to the rest of of you who have reached out to me.
Stopped in at Mike Shaw while visiting the area from NYC to find a place to live. Just meant to test drive an Ascent but ended up ordering one that day. Despite my age, this was the first new car I was purchasing and the first car after 20 years of being car free. Alex V was super helpful with explaining the options ??? and that because of the options I picked it would take 8 to 12 weeks. When it looked like it might go a couple of weeks over, he kept me calm and the car (which is great) came in right at the 12 week mark. Great people. Low pressure. Excellent location for those of us north of Denver. You might have to bargain a bit for your discounts but you???ll also likely get more than the no-haggle places. Since it was my first time ordering a vehicle, I don???t know if it???s customary to offer a loaner in the meantime. They eventually offered but only after I whined a bit. (Again, I???m new to the negotiating thing so maybe that???s on me). Day of pickup, I was in and out of there in a flash.
I can???t believe how nicely I was treated. Everyone was so nice and went out of their way to help me while I purchased my new 2019 Suburu Outback. Todd was the salesperson and I would recommend seeing him. Thank you!
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