My first new car service trip, ever. Very professional and cautiously expedient. Like a controlled, chaos. I was left impressed how everybody worked together. The facilities are nice. I can't come with any bit of a negative comment. They even washed my car....
Exceptional dealership that knows how to conduct b
by Rich B from Rhinelander, WI.
September 28, 2018
The best dealership I have ever dealt with. Every aspect of this business is conducted the way I would expect a business to be run. A special shout out to Jordan in service who makes it a pleasure to get service work done! Very professional on all levels, courteous, fast and efficient. The facilities are very clean, waiting area is nice and they do what they say they are going to do when they say they are going to do it.
Stopped in at Mike Shaw while visiting the area from NYC to find a place to live. Just meant to test drive an Ascent but ended up ordering one that day. Despite my age, this was the first new car I was purchasing and the first car after 20 years of being car free. Alex V was super helpful with explaining the options ??? and that because of the options I picked it would take 8 to 12 weeks. When it looked like it might go a couple of weeks over, he kept me calm and the car (which is great) came in right at the 12 week mark. Great people. Low pressure. Excellent location for those of us north of Denver. You might have to bargain a bit for your discounts but you???ll also likely get more than the no-haggle places. Since it was my first time ordering a vehicle, I don???t know if it???s customary to offer a loaner in the meantime. They eventually offered but only after I whined a bit. (Again, I???m new to the negotiating thing so maybe that???s on me). Day of pickup, I was in and out of there in a flash.
You never expect to have a great experience at a used car dealership so I was pleasantly surprised when my husband and I visited this dealership. From the moment we walked in, we could tell this experience would be different. Jeff, our salesperson, was extremely knowledgeable about the cars on their lot and after listening to our needs, showed us multiple different options that would fit what we wanted. We definitely put him to work and test drove multiple cars to find the perfect one for us. He made no complaints about warming up cars in the cold weather so we'd be comfortable. Jeff definitely was not a high pressure salesperson and after finally deciding upon a Subaru Outback, gave us a bunch of coaching on its features and even gave us good advice about getting the best deal on car insurance since some insurers offer better rates for driving Subarus. Before we signed the paperwork, he even did a walk-around and checked for any dents, scrapes in the paint or tears in the leather and told us what they would fix or repair. We felt extremely comfortable the whole time and we're glad that we had such a relaxed purchase environment. They also stayed open later than their posted hours just so we could drive home that day in our new-to-us car. Overall, if you're looking for an honest, transparent used car buying experience, I would definitely recommend this dealer and specifically ask to work with Jeff.
Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
Had a great experience at Groove, specifically because Jordan helped me find exactly what I was looking for... and put up with my countless model comparison questions (thank you!). I ended up with the 2019 Forester Limited and I could not be more satisfied. On multiple occasions Jordan ventured into the wintry mix with me (not ideal weather to browse vehicles) to help me fully understand differences in model trims and features. He was extremely knowledgeable on the various trims and package accessories which made it much easier for me to make my decision. He was also extremely professional and friendly. I highly recommend asking for Jordan when you arrive.
Look no further when trying to decide where to buy a car. Felt very comfortable when walking the lot and inside. Felt no pressure from any salesmen and they were very considerate with your wants and needs. I highly recommend working with Devan. He was very helpful, knowledgeable, understanding and easy to talk to. Definitely will be a returning customer.
I had narrowed down my vehicle choice to three-one being the 2018 Subaru Outback. I was in the lot when Anthony Vonner came out and I told him I didn???t need any help. Anthony being Anthony replied that he wanted to introduce himself to me in case I had any questions later. Over an hour later of Anthony and me chatting about Subaru I gained an instant friend! I test drove the Outback and the other two vehicles and narrowed it down to my final 2 choices. Anthony introduced me to everyone at Subaru who answered all my questions, and they matched the trade in value of the other dealership. When it came down to it the purchase price for both vehicles was the same. I sincerely chose Subaru because (1) I LOVE the way the car drives and all the features, but most important to me was (2) the relationship I had established w Anthony and the rest of the folks at the dealership. I truly believe they will always be here to help me!
Once again Peoria Subaru exceeds my expectations! From the telephone help I received in changing expectations , to the service center staff- all are efficient and personable! Cory Fox is highly knowledgeable, helpful, and genuinely glad to welcome Subaru owners and assist with any service needs. I appreciate how I feel like an individual, not just ??? another routine oil change.??? I did not buy my Crosstrek here but insist on getting my service done here, because they love their customers and are great at service needs. Thank you Cory Fox and Peoria Subaru !
I have now had my Forester for about 5 years and asked the dealership to do the recommended services. They evaluated the situation, gave me a reasonable quote and performed the services. I am happy with the result.
My husband first met Coco the day prior to our purchase when he came in to look at a few vehicles. He made a point to tell me that he really liked working with Coco and he felt Coco truly listened to what he was looking for. He didn't find anything that day, but the following day we scoured the internet once again and came upon a Forester for sale. So we headed back to the dealership and arrived 10 minutes before closing! Coco was very professional and efficient! We took the vehicle for a test drive and was able to work through the purchasing process very quickly. We did not feel pressured at all. This purchase is for our son who drives in the mountains and snow frequently, so we are excited for his new Suburu experience - it's reputation is impeccable! We would definitely return to Suburu of Las Vegas!
Our son bought a new car from Tonkin and was very pleased. So, we live over a hundred miles away and didn't want to make several trips to The Dalles to 'shop'. Based on our son's recommendation we picked the car out online, made the deal online, and, one trip to Tonkin, did the paperwork, took an instructional drive, and drove the new car home. Very good experience. Salesman, Jayme, was great.
We traded in our Equinox in a new Forrester after meeting Curtis & Alex at the auto show. They were wonderful, positive and helpful without being pushy. Alex took a ton of time to answer all our questions and take us around the lot. He stayed with us through the entire process, even delivered the vehicle to me 2 days later (in the Salem area) and went over every detail of the car to make sure I knew how everything operated. A wonderful car-buying experience! I'll definitely make the drive up there again next time we're looking. Thank you!
Tim George, the sales representative was amazing. This was the best buying experience I have had. Tim listened well and delivered great service. The process was completed on the telephone and in the dealership. Our total time to complete it all including the thorough review of this car's systems was a short three hours. Very impressive!
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