Long Distance Love Affair
December 6, 2016
First of all, who travels 700 miles to buy a car? Well, if you're like me and you're shopping for the best deal on a car that ticks all the boxes for you, maybe YOU should travel that far. Yes; it's a giant leap of faith. But sometimes when you make such a leap, you're rewarded beyond your expectations. This was one of those times. My wife and I were looking for used 2016 Outback Limited 2.5 with all the trimmings. We found a few around our area but they cost more than what we wanted to pay. I expanded my search to include the entire country. I discovered an Outback with everything we wanted, including the color, located at Colonial Subaru. It was priced thousands below what we had seen in our area. In fact, it was the cheapest one of its kind in the whole country! Skeptical, I made a call to the dealer and spoke with Bob Andersen, who explained in detail all the aspects of this car. As luck would have it, I have a friend in the area who I asked to go by and take a look. He gave a 5-star thumbs up to the car AND to Colonial. I called Bob back and placed a deposit on the car. I flew up the day after Thanksgiving and was greeted at the airport by Bob himself. We chatted about Subaru (this is my first-ever Subie) and about my particular car and its features. I explained to Bob that I wanted to close the deal as quickly as possible in order to get on the road for my long drive home. The deal could not have possibly gone faster or smoother, yet Bob managed to explain all the details about the car to me and get me set up with Starlink and Sirius Radio. I had called ahead a couple of days before to have a remote start system installed. That job was done and the car was waiting for me when I arrived. After a quick test drive, I signed the papers and off I went.
Everyone I dealt with or spoke to in order to make this long distance purchase a reality couldn't have been more knowledgeable or friendly. Bob, Karen, Erica, Justin & Dawn; they were all fantastic. I was treated with great respect and, although I asked a LOT of questions and sent a lot of texts and emails, not once was I ignored or pushed off to someone else. When I discovered a minor problem with a missing accessory days after I had driven the car home, it was taken care of just how I expected it would be - with speed and precision.
Thank you, Colonial Subaru, for making this experience such a positive one for me and my wife (she LOVES the car, btw). If you're looking for a good deal on a Subaru, I can't imagine you could do any better than Colonial. As crazy as it may seem, when it's time for my next car, I'll be looking to Colonial first.