Great experience buying a used Forester.
November 5, 2018
Our experience of buying a used Forester at Patrick was a good one. We got what we needed for our trade in (a Legacy GT over 11 years old) and Joe got us into a 2015 Forester after weeding out some less suitable Foresters. I appreciated Joe's honesty and willingness to go looking around for alternatives for us when we didn't find the right car at first. Everyone at Patrick is friendly. We had serviced the Legacy GT there for years (generally good) so we knew the staff to be a trustworthy bunch overall, and they seem to take a long view of things. Never once did we feel like anyone was trying to simply make a sale or rush us into a decision. They seem to genuinely want their customers happy with their purchases over the long term. The only problem I can think of was a minor one. When we were about to drive our new [used] Forester away, I noticed there was only one key with the remote buttons; the other was just a valet key. I asked if they had the other remote key and the answer was "this car only came with one key, but we'll check and see if we have a 2nd." Now, the manual says the car (when new) comes with 2 remote keys and one valet key, and that is the way I would expect a used car to be sold. If I want the 2nd key, it'll cost $$ and if I want to use the valet key I have to disable Subaru's built-in theft alarm. Is it a scam to drive used car buyers to the Parts dept. on their way out? No, I highly doubt it is, but it kind of felt that way. Again, it's a fairly minor gripe though I felt a tad cheated, but then perhaps I should've known to ask about the keys up front (I definitely will next time -- and you should, too!). Everything else about the car has been exactly as described, and Joe D. worked with us to get a price that fit into our budget requirements. The overall experience was really good!