Best Dealership Experience EVER
July 18, 2018
It’s so rare these days that I have an exceptional customer service experience, so I wanted to share this one with anyone considering a Subaru (or anyone around Asheville looking for a car.) I was in the automotive business for years, and I rarely met a dealer who runs his business like this guy. From the first contact (via email) with Skye Autohaus in Weaverville, the service was top-notch. I visited the dealership several times to check out different cars, and each time I showed up, the folks were friendly and helpful. The cars were ready to go, even started and heated, ready for my test drive, on a particularly cold day. It didn’t matter that Travis had the “deal” due to a referral (meaning, he was my salesperson). I was helped by Ed, Kristen, and Rob, the owner. Kristen delivered the car I chose, even though she won’t see the commission from it. I highly recommend her and Ed, whom I worked with the most. Dennis, who details the cars, was around and provided great information, as well. Everyone I interacted with was super friendly and personable; that’s important to me.
The car I settled on is a real beauty. One of the things that makes Skye Autohaus exceptional is that they buy great cars to begin with, and go over each with a fine toothed comb, taking care of everything they possibly can before they sell it. My 2013 Outback Premium has a new transmission, new tires and new brakes. It was clean as a whistle on delivery, and the experience from start to finish couldn’t have been better. With the money I saved on the car, I purchased an extended warranty that will cover it for another 3 years.
The Keurig was always ready to go, and they even have half and half in the fridge (none of that fake crap)! No pressure, no haggling. They hand you the keys to any car you’re considering, let you look it over, take it for a drive. They’re available for questions, but they don’t push anything on you. They know they have great cars and that if you don’t buy the car, someone else will. I really can’t say enough good things about the folks at Skye Autohaus. And, they ship their cars ANYWHERE, so you don’t have to live in Weaverville (Asheville) to get a great car at a great price.
AND, they're going to consign my Volvo, so I don't have to deal with selling it. I'll pay them to detail it, they'll take care of a couple of small repair items at wholesale, list the car on every website they advertise their cars on, show the car, and complete the deal! All for only $400!
Thanks, Skye Autohaus, for one of the best car buying experiences EVER! I love my ‘new to me’ Subaru Outback!