I called ahead before my appointment to let them know I was traveling to the dealership. When I arrived they had the car parked out front already warm and ready for my test drive. Negotiating was a breeze. The salesman and sales manager were very transparent and honest during the negotiations. I would definitely recommend Kenny Ross Subaru.
Had a wonderful experience at LW. When I asked Zach if the car had any mechanical issues, he said "we stand behind our cars", and LW did not disappoint. I highly recommend, and will consider a future car purchase at this locally owned dealership.
We started the purchasing process for a new Subaru Outback via internet at Wheeling Subaru a few weeks ago. We finally made it to the dealership to wrap everything up. We received great service from the moment we stepped onto the lot. The buying experience was seamless with a great price on the Outback and a very good price for our trade-in. The facility is clean and comfortable which made the process all the more easier. Many thanks to Lacey, Bill, Tony and Frank for all of their help. Look no further than Wheeling Subaru for a new Subaru, they are #1!
I don’t know how to explain it, but the manager (?) his name is Bill I believe; he’s make jokes and get really close and say “haha I’m baaaad” i don’t know it was weird, really weird. They fixed my brake noise though!
Couldn’t make a deal when I visited but later was callled by someone I guess works online for all Bowser car brands. He asked why I didn’t buy and I said I couldn’t make a deal and since then had gotten a better deal elsewhere and was going to purchase at that dealer. He offered to match and exceed it. He called me back with a better deal. I said okay and went in to do the purchase. The salesman - not the man who called me - seemed unhappy that I had this deal - I had nothing to do with it. They called me. They said they could meet the deal I had elsewhere. So I agreed. Seems the online sales people v the showroom sales people don’t get along. The sale was completed but I’ve been treated poorly since then when I had any questions or concerns. I was ignored, not called back, and when I went in person - with a smile on my face and behaving very cordially - I was treated badly by the manager. Very sorry I bought there. If there is a problem between people who call potential customers who didn't buy and the people in the showroom don’t take it out in the customer. Wish I had gone to the other dealer - bowser was just closer for me.
My brakes gave out on my 16-year-old Forester as I was leaving town and heading home--I was in Pittsburgh visiting my mother. I had been toying with the idea of buying a new Subaru, and the repair bill was what tipped me to making the purchase. At first no one would pay attention to me when I went down to the showroom, so I was watching TV and planning my car future when Greg Johnston came into the room to deliver keys to a new buyer and I engaged him in conversation. He was friendly and offered to help me then and there--even though it was near closing. I never felt rushed and he took the time to explain everything to me about the different models of Crosstrek. I came back Saturday morning and drove a new car home. I love it. Greg made the experience stress free. He had a sense of humor (even when I sort of gave him a hard time). Everything about the car was explained to me and I am planning on going back for a refresher course this week. Going from a 16 year old car to a brand new one is like going from a model T to a spaceship--and I'm no spring chicken! All salespeople should be as attentive and easy-going as Greg. I hope he's there in 16 years when I may be in the market for a new car. Until then, I can only refer my friends and family to him.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.