I had Jesus help me to buy my pre-owned car. He did a magnificent job and had everything ready for me to pick up and drive my car.
by Joe from Toronto, Ontario
November 11, 2018
Imprecise steering, especially bad at highway speeds, needs constant correction. Stiff, at times jarring ride around town. Awful entertainment system, radio and navigation cannot be turned off only turned down until car is restarted. Ready to cancel lease and walk away from $3000 down payment less than 2 months into lease.
Robert, my salesman, was pleasant and knowledgeable. He also went the extra mile (no pun intended) to makes sure I could take a good test drive of the car I ended up buying. They registered the car for me in New York, where I live, and Robert even put the plates on for me. They were attentive to my e-mailed questions, and follow up was good. I only gave 4 stars for “Facilities” because it’s a small showroom. I would highly recommend them as a place to buy a new Subaru.
Had before and LOVED it. New 2918 better
by Lovesubaru from Kissimmee, FL
August 27, 2018
Didn't want a larger car or SUV. This Legacy Sport holds a lot and rides SO much nicer. Is also quieter than SUV. Price is great for quality of car. Had a Subaru Legacy previously and drove it over 200,000 miles.
Got internet price quote on the Subaru I wanted. The sales call was followed up by Diana Kalmykova , set up an appoitment for test drive. Diana was professional, listend to what I wanted and didn't try to over sell. Sales tranactions went smoothly and the price was right. I recommend this dealer for people looking to buy a Subaru in the tri-states area. By the way, Diana's boss - Jonathan came off as pretty arrogant in his communications but he turned out to be a good guy!
by Peggy Lou from Camarillo, Ca
August 26, 2018
We have only had the car for a short while, but we love it. It is equipped with everything on it, and it is a joy to drive. Roomy and comfortable. Terrific trunk space you can get all your luggage in it with no problem. Feels solid and safe while driving long distances.
Two years ago, when we were ready to move to Conn from Ohio, we asked our Subaru customer rep in Columbus to recommend a Subaru dealership that we could depend on. He gave us Garavel's specific contact info and that was very helpful when we needed some minor adjustments to one of our leased cars after we moved to Conn. More recently, in October 2018, we had a real catastrophe when both of our Ohio Subaru Foresters were totaled in a flash flood so we got in a rental car and went back to Garavel. We met Gary Bauman who understood our dilemma. We knew that we wanted two Foresters and Gary knew everything about the great new features and he explained and demonstrated them to us. When we said goodbye to Gary the first time, Joe drove home in a 2019 Forester that was available in the lot - it had his name on it. Jeanne was happy to wait a little longer for her beautiful red 2019 Forester that is the envy of everyone, and when we said goodbye to Gary the second time, we were completely satisfied. Since then, we have recommended Gary and Garavel to others whose cars were destroyed in that flood. We are certainly satisfied customers. Thank you, Gary and Garavel! Please give yourselves ***** in every category! Joe and Jeanne Reed
Only seats two adults
by ergotic from Chicago IL
November 6, 2018
I would give this car a much higher rating but for one FATAL flaw--adults cannot fit in the back seat. the sides slope so far in where they meet the roof that no adult of any significant height can sit back there. my daughter is only 5'10" but her head hits the roof in back unless she tilts her head toward the middle. such a STUPID mistake. i wish i had test driven it with someone in the back seat. i would NOT have bought it. now it's only good for two adults in front and children in back.
Frank Tinelli, great salesman/excellent experience
by Aviphd from Nanuet, NY
December 5, 2018
Frank got back to me immediately and was able to give me a clear, honest offer within a day. I had the best closing experience ever on my Forester lease. The paperwork was prepared in advance, I just walked in, signed and left with my vehicle, exactly as expected. I have dealt with many dealerships in the past, having purchased or lease many cars. This experience was, by far, the best one I have ever had. I am a real customer. I would definitely come back again for my next vehicle. This is a class act dealership. Thank you.
Our Dream Legacy
by Joe&Irene from Canutillo, TX
November 2, 2018
I use to own a 1994 Subaru Legacy but lost it in a car accident. The car was totaled but all passengers were in fact! Safety is priority in these vehicles . After 18 years I was able to buy another Legacy. They are beautifully made, safe, reliable, and stylish! What more can you ask for?!?
I found Dave to be most helpful at helping to find the right car and features, and I loved the fact that it was a best fit conversation rather than steering me to the top of the market as other dealers may do. I???m on day 3 of my new 2019 Sport Forester and very happy with my choice. I???ll happily recommend you.
Solid car. A few things I need to get used to but
by Car1 from NH
October 9, 2018
The streering assist takes some getting used to. Also the smart cruise control again needs time to get used to. Lane assist is also another safety feature that can startle you a little till you get used to it. The vehicle it’s self seems well made and solid. I haven’t got enough time in it yet to really comment on the reliability.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
by Harry the Hat from Orange 🍊, California
September 14, 2018
Great dependable car ? I have been looking at this car for a long time and it will be around for a long time 0/0 was to good to turn down replacing a Nissan 370Z
I am just getting to old to race cars ? anymore ?
Our son needed a car and had expressed interest in a Subaru Legacy. We had visited another dealerships but felt most comfortable here even though Bill Kolb Jr. Subaru was a distance from home. Glen was helpful, patient and made the experience a good one. It was our second time at the dealership with Glen to review our options of used versus new car purchase. We love that our son will be in a safe vehicle and he's excited to own his first car.
Great style and comfort
by Donna Baker from Syracuse
August 28, 2018
This car is a great car for comfort, style, safety and reliability. The ride is smooth and the gas millage is good around the town or on the highway.
Service was quick and professional. New waiting place was clean and professional looking. Procedure for processing the car was quick and professional. Will recommend Service center.
AWD is great everything else is below average
by Murat from NJ
November 1, 2018
Headline says it all. The EyeSight system isn't superior to anything else I've seen. The infotainment system is the worst I've ever seen or used in a car - constantly freezes or glitches. The AWD is amazing.
Good experience. The salesperson from whom I purchased the car is wonderful. I have always gotten good service at the service department.
3rd Subaru and counting. Coolest one yet!
by DFox from Chicago
August 23, 2018
This new Legacy Sport is what you need! Styling to look better than what you've seen on the roads. All wheel drive to get you anywhere in any weather. The interior in the Sport level is very detail minded. Colors, accents, fit and feel. I would tell anyone who's thinking about one, go try it. You'll buy it.
I walked into Hassett Subaru and was greeted by Aladin Omar. He was very thorough in intruducing us to the Ascent, including a test drive. From start to finish Mr. Omar made our decition to purchase the Ascent very easy. Our complements to Hassett Subaru for having such a delightful employee. Jose Gregori
I would have given all 5 stars but a couple of mishaps occurred. Due to a computer problem I couldn't pick up the car. They couldn't print the paperwork. We waited 2 hours only to have to leave without the car.
During that time they went over the details of the car, made a USB drive of music but never offered us anything to drink. I than left and drove the 20 minutes back to work to make an appointment I had previously scheduled. The salesperson, Kevin, was very gracious and delivered the car to me but I don't understand why I didn't get a call not to come in, they knew about the problem at 9:00. I don't come from around the corner and I had to ask someone for a ride and thankfully she stayed and drove me back to work.
I used car.com and they showed us how that worked, offered several models that fit into our price range but during our conversation also answered test messages on their phones. I am older than 60 years of age and I find that poor etiquette. I also have a business and I would never do that while with a customer, my customers do it to me which I also find rude. I realize this may be generational.
I dealt with another local Subaru dealer and left during the process, this was a far better experience. I would come back and recommend it.
Gary Mendelsohn was honest, very helpful and easy to deal with. I purchased a 2019 Forester from Gary Their finance dept. was very helpful, they contacted Subaru of America to find an Owner Loyalty coupon in the amount of $ 500.00 that I couldn't find.
Had a wonderful experience, no Gimics or waste of time. Honest sales Rep. Ask for Courey ¿ he will source your next Subaru . They didn’t have my dream car in stock, they ordered it and delivered on time as promised. Will surely recommend them
I recently went to Subaru to test drive the Forester and the Outback with intentions of trading in my mini van. The staff were pleasant and quick to serve us. Once introduced to Howard Bonfield, he asked some questions to ascertain what type of vehicle and features I was looking for. Howard is very knowledgeable of the Subaru product and explained differences of many aspects of the vehicles. The test drive was most important and helped me make my decision. The purchasing process was easy and when I returned to pick my car, Howard reviewed everything on paper and also directly within the vehicle. I drove out of the Subaru dealership very confiddant that I made the best decision on this purchase.
Our Sales Consultant did an outstanding job of explaining all of the features of the vehicle we purchased, a Forester. He did it when we first walked in, when we did the test drive, and when the dealer was turning the vehicle over to us. He came in on his regular day off to turn the vehicle over to us. The dealer needs to enlarge his facility, which is very busy, and they have plans to do so in the near future by relocating the service department to a separate nearby building which will allow them to outfit a bigger showroom. I will have to get used to the no-haggle pricing arrangement which I believe was bona fide but can you really ever know, but it definitely is a step in the right direction. MSRP versus invoice has always been too much of a moving target which has depended on one's price knowledge and negotiating skills. I gave four stars for pricing, not five, because I don't really know if it was the best possible pricing but it was reasonable. I bought the car for safety, AWD as a standard, reliability ratings and fuel economy. It looks great also. I don't know why the Forester is classified as a compact. It seems spacious.
Bill Kolb Jr was a great experience for getting a Subaru. The sales people are knowledgeable. They wanted me to get the car I wanted and not something more expensive or something that was on the lot already. When they realized I needed the car before Thanksgiving they pulled out all the stops and got the car ready for me as soon as possible. The financial staff was incredibly helpful and straightforward. When I get another Subaru I will go here.
The dealership's no-haggling pricing on used cars and salesman Howard Bonfield's straightforward and informative attitude made my used car purchase fast and easy. The price I paid for the car was lower than competing area dealers. If you are in the market for a used Subaru, they have a great selection and very competitive pricing.
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