From the moment I walked in the door at Lester Glenn I felt at ease. NO high pressure. I knew what I wanted and Frank understood that. Frank A. was my salesman and had absolutely the best car buying experience. I had a million questions and they were answered without judgement (not always the case when a woman is buying a car alone) even though a couple of my questions might have been considered silly. We went out to the lot to look at what was in stock but the Lime Twist I had my heart set on was not available. He took the time to go through the computer to see when one in that color was going to be in. I was pretty lucky in that respect too! I picked up my new car today and even though it was raining it didn't dampen my experience in the least. I proudly rang that bell on the way out the door and was proud to have my pic taken with Frank with my cool new ride! Thanks Frank. I'll be sending anyone who asks for a recommendation to you.
I purchased a certified pre-owned Subaru WRX STI with the help of Lynn, Justin, Mike, and Ryshawn. I had as pleasant an experience one can hope for when buying a car, and I am pleased with my decision. The sales team was very friendly and helpful, and they were completely honest with me about pricing. My only disappointment occurred during my discussion with the finance employee. I did not purchase the bumper-to-bumper warranty, and he became somewhat unfriendly in an attempt to convince me otherwise. However, I don't believe he was a Haldeman Subaru employee, so I won't count that against them. Overall, it was a great experience.
I have been taking my Outback to Haldeman for service since 2017, and have been satisfied. Last Wednesday I brought my car in in for a 48,000 mile sevice. I arrived 10 minutes late because of the snow, but waited for about 10 minutes to be checked in as the reps were assisting other customers. I sat down to wait, and got up at 3:30 to look at the snow. To my surprise my car was snow covered sitting in the same spot I parked it and hadnt been touched. When I brought this to the service rep???s attention they went back to see what was going on. I didn???t get out of the dearler ship til after 4:30 and was charged $78.00 for an oil change and a tire pressure check. Normally, the reps apply any special coupons before the billl is given to the cashier, but that didn???t happen this time. When I showed the rep my $10.00 coupon, but he said it was too late. I could use it next time. I left feeling aggrevated about the 2 hours and 20 minute appointment time and the lack of responsiveness about the coupon discount. John then if this was the first time I had been there-really, after 2 years of regular visits.
I purchased a Subaru from Lester Glenn in Toms River this past year. I was very impressed with their service department. An important part of my satisfaction was due to the service I received from Nicole Damiano, one of their Service Consultants. Nicole was extremely helpful, very pleasant, professional, and knowledgeable. She quickly starts the ball rolling on my service issues. She is the only representative I want to work with. Kudos to Nicole.
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