We were searching for a gently used XT5, and Delaware Cadillac had one that looked great. Mike Cassidy was our salesperson, and he was terrific. Price, color, and options were just what we wanted. Cutting the deal was easy. When we arrived a few days later to pick up the car, the detailing of the vehicle was as good as I have seen, and I have owned a pile of cars. Put is next to one brand new and don't look at the odometer, and there is now way you could tell it was not brand spanking new. We love the car, and appreciate the professional treatment we had at Delaware Cadillac.
Buying a Subaru?... Rafferty and Keith Harden are Tops
by MarkKramerRN from DealerRater.com
November 30, 2018
The straightforward professionalism, honesty, and upfront pricing at Rafferty Subaru in Newtown Square was what sold me. First off our salesman Keith Harden did not waste any time finding out our needs and matching us with a deal within our budget. Rafferty Subaru is the only certified Costco Auto dealership in the area. Costco has a prearranged below invoice pricing on used, CPO and new Subaru's... no haggling necessary. AND Rafferty stands behind the Engine and Powertrain for LIFE beyond the manufacturer warranty. Newly remodeled dealership with full service center, parts, and customer lounge is refreshing as well. Met Kevin Rafferty as well and can tell the many reasons this dealership has been in business for 40+ years. Feel free to use me as a referral and make sure to ask for Keith Harden in sales.
We had a horrible experience turned into an incredible experience and are enjoying our new car! Thanks Andre and the entire group of people who turned a bad service appointment into a great overall experience...beginning with the service manager reaching out to see how they could make it better...then working with Jessica online to set the appt...super easy! Then meeting and working with Andre...AMAZING experience...Jim was great and Bob Rafferty even stopped by....We will be back and recommend as much as we can!
Arrived to a busy showroom with a TV ad being filmed which was interesting and a fun time for the employees. Met Chad as we entered and they had a car that was what we were looking for and management did all they could to make us feel comfortable with the Rafferty organization which is growing with a facilities expansion more that doubling their sales and service areas and they now have one of the nicest waiting areas that I have seen in a local dealership. The experience was great!
Rafferty Sales and Service teams earn highest possible ratings - They provide honest, high quality service in a warm, friendly atmosphere. Customer service is a high priority - I have utmost confidence in Rafferty Subaru and wouldn't go anywhere else for sales or service!!
My happy experience (I had a fear of torturous hours at a car dealer) with a happy 21 year old, a happy me (the Dad), and a happy sales person and front office was completed in 45 minutes. My son had shopped earlier in the month and had his eyes widened on a beautiful Blue WRX. My son had imported a turbo Skyline from Japan, and flipped it for down payment cash. He has his own money, is a good kid, an EMT, pursuing a career in medicine - he has seen and saved opioid related problems. I don't mind him earning his way to a new leased car he pays for with me as a co-signer. Damon (sales) was proactive and had the paperwork in advance, (accomplished through a few phone calls over the previous week) managed my insurance company (GEICO) lady while I was on a work conf call in the lot, Damon suggested the order of names on title & lease financing knowing that Dad wants son to get credit worthy and Dad be the finance safety net. Rich was at the front desk and was upbeat as were the folks around him. David the finance guy was quick and proficient. So far so good, absolutely no complaints. My son comes back in 2-3 weeks for the plates.
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