I have owned various Ed Reilly Subaru vehicles for nearly 40 years. On the evening of Wednesday, 2/28/18, my 2014 Forester developed a noise that had been getting progressively louder during the day. It was 5:20 PM and I knew the Service Dept. at the dealership might be closed. I called on the off chance someone might still be in the Service Dept. Office. I really did not want to drive the 20 miles home on the highway. A young man named Josh answered the phone and after listening to my story immediately invited me to come in (even though I knew it was after hours). I feel he went above and beyond to help me. He took my car out for a drive and could hear the sound I was referring to. We both had wondered if it could be due to damaged wheel bearings. He offered me a "loaner car" and told me someone would look at my car the following day. I was thrilled because I really didn't want to drive home with the noise getting louder by the moment! On Thursday, he called me to tell me that it was not the wheel bearings, but some sort of cover that had slipped and was rubbing part of the wheel disk. The technicians made an adjustment and fixed it. While I was fully prepared to pay for whatever it cost to fix the problem and for the technicians' time I was told there would be no charge. (Apparently, it was a minor repair and only took a few minutes to fix.) I am so grateful to Josh and his team for putting my mind at rest on Wednesday night and for ultimately fixing the problem. He didn't need to see me on Wednesday evening when he was trying to "close up shop". This is why I have been a faithful customer of Ed Reilly Subaru for my last four cars. Thank you again for your help. You all deserve a pat on the back. Linda
by Joe from Toronto, Ontario
November 11, 2018
Imprecise steering, especially bad at highway speeds, needs constant correction. Stiff, at times jarring ride around town. Awful entertainment system, radio and navigation cannot be turned off only turned down until car is restarted. Ready to cancel lease and walk away from $3000 down payment less than 2 months into lease.
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