Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
Had a great experience at Groove, specifically because Jordan helped me find exactly what I was looking for... and put up with my countless model comparison questions (thank you!). I ended up with the 2019 Forester Limited and I could not be more satisfied. On multiple occasions Jordan ventured into the wintry mix with me (not ideal weather to browse vehicles) to help me fully understand differences in model trims and features. He was extremely knowledgeable on the various trims and package accessories which made it much easier for me to make my decision. He was also extremely professional and friendly. I highly recommend asking for Jordan when you arrive.
I had to go to the dealership to get into a lower leased vehicle due to my son being born a little earlier than normal and medical payment being a pain. I was nervous as the old salesman I worked with years prior was no longer there and thought, oh great I want to go down in price monthly I wonder how this will go. But I called and spoke with Andrew S. Who told me to come on in and he would love to help me out. From beginning to end the process was so great! It wasn???t easy finding something that fit in that price range, but each day he checked in with me and him and the whole Subaru team worked with me and were truly all about helping me and my family out. How often can you say thats about a dealership? Even though I wasn???t sure I was going to go with them and kept looking around and comparing other car options Andrew was always following up and seeing what he had to match and how to help me and my family out. On the day we found our new vehicle the whole process was so easy and seamless for leasing a new car and every department was great to work with. I will be a groove Subaru for lifer now with all my vehicle because of this amazing service and our amazing sales rep Andrew who really took the time and really cared! Thank you Groove Subaru!
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
I just wanted a simple oil and oil filter change and tire rotation. Had to wait 4 days for an appointment, and even then had to bring it in for all day because the only appointment was in the middle of the day. They don't have a quick lube like most dealers do. Their service reps were friendly and helpful.
RJ Seidel was absolutely wonderful to work with buying our new Subaru Crosstrek. He has followed up several times to make sure that everything has gone smoothly. Great buying experience!!
PS--This is the only dealer we shopped at because we bought a Forrester in 2016 and had a wonderful experience then, too.
If you want to be treated as a customer should, by true professionals, this is the place.
I have purchased seven new cars over the course of 30 years and this is the buying experience I will clearly remember most - for all the right reasons. My Sales Professional Dan Carne was not only a pleasure to deal with, but knew more about the vehicle performance, reliability and features than any I have encountered. No hard sales pitches, just information for respectful decision making.
AutoNation Subaru West has earned itself a loyal customer, and desevedly so. You will not be disappointed with this dealership.
We worked with Ryan Andersen and had an awesome experience. My girlfriend is a first time buyer and Ryan was very diligent throughout the experience. He ensured we remained within budget and had the insurance we needed to drive off the lot.
Stopped in at Mike Shaw while visiting the area from NYC to find a place to live. Just meant to test drive an Ascent but ended up ordering one that day. Despite my age, this was the first new car I was purchasing and the first car after 20 years of being car free. Alex V was super helpful with explaining the options ??? and that because of the options I picked it would take 8 to 12 weeks. When it looked like it might go a couple of weeks over, he kept me calm and the car (which is great) came in right at the 12 week mark. Great people. Low pressure. Excellent location for those of us north of Denver. You might have to bargain a bit for your discounts but you???ll also likely get more than the no-haggle places. Since it was my first time ordering a vehicle, I don???t know if it???s customary to offer a loaner in the meantime. They eventually offered but only after I whined a bit. (Again, I???m new to the negotiating thing so maybe that???s on me). Day of pickup, I was in and out of there in a flash.
Love the car and had a good experience with our salesman Austin. Found a vehicle that was different than what we originally came here for but nonetheless we left satisfied and am happy with my purchase from a friendly and knowledgeable dealership
We just purchased a new ???ru and worked with William. He was the best! personable, patient with our million questions and calls, and really went above and beyond to make sure the car we got was exactly what we wanted. No pressure, just good salesmanship. Highly recommended.
The dealership was nice and convenient with great workers they helped me find a great car that I enjoy driving around town. I really loved the location as well
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.