From 2008 to Present, Excellent Experience
November 6, 2018
I purchased my 1st Subaru (Impreza) from Sharrett in 2008 and had over $8K worth of service and repairs performed and over 160,000 miles on that car over the next 9 years; minus routine oil changes and tire rotations (which we did ourselves), Sharrett did it all. So when I started thinking about a new Subaru, I did my homework and started with email inquiries to three dealerships in my area. I followed up on Sharrett's response, first, because they (Gladys Cudjoe) not only responded to me first, but I had a solid history of good experience with them.
I went in to look at a 2017 Crosstrek, and dealt with Brooke Geisinger. She was very friendly, helpful, informative, and pleasant to work with. My intent was to look and test drive, as I had no experience with a Crosstrek, but was looking for a little more interior space and ground clearance without a whole lot more car; purchasing was something I was prepared for, but in no hurry to do. After my test drive, Brooke never assumed anything, asked what I'd like to, was not pushy, and we moved forward in assessing my 2008 Subaru for trade-in value and putting numbers together for potential purchase of the Crosstrek (which I very much liked). We had some back and forth on the final price, between myself, my husband, Brooke, and the sales manager (Mike Kauffman), but that is always to be expected and in the end I got what I wanted. My trade-in value was fair, and even when there was a misunderstanding on when I needed the roof rack crossbars installed on the Crosstrek (two days out to accommodate a planned trip rather than 2 weeks), Brooke and the Service Manager (Logan True) took care of it, right then and there before I had even finished all of the paperwork (in the midst of a completely packed and busy rush at service department). Dwayne Johnson worked out the financing aspect of the purchase, walked us through the usual mountain of paperwork and options. He was very helpful and informative, pleasant and easy to work with, and had a sense of humor very akin to my husband and I that actually made this part of the process, oddly enough, fun (not that the process should ever be painful, but if you've ever bought a car....yeah). Overall, we had an excellent experience.
We really appreciated everyone's time and efforts, patience, and good humor. I never relish the experience of looking for another vehicle, but when I know I have a solid base to start with it, it does take a lot of the stress out of it. I certainly look forward to Sharrett taking care of my new 2017 Crosstrek down the road and, hopefully, being able to go back to them with confidence when it comes time for my next vehicle.