My husband and I recently bought a Honda Pilot from Ideal Auto Imports in Eden Prairie. We were extremely pleased with how easy the whole process was, from the time we entered the dealership until we drove our new car off the lot.
We were impressed with German and Max and how easy it was to work with them. We never felt a pushiness at just wanting to make a sale, but instead a genuine interest in helping us get what we wanted.
John, our sales person was friendly, helpful, very informative, and easy to work with.
Thank you Ideal, we love our Pilot!
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
My first new car service trip, ever. Very professional and cautiously expedient. Like a controlled, chaos. I was left impressed how everybody worked together. The facilities are nice. I can't come with any bit of a negative comment. They even washed my car....
I brought my Outback in for a couple things and I was thrilled with the service. Remote starter fobs were fixed, cabin filter replaced and mouldings around the wheel wells are on order. The last item is promised under warranty even though my car is 36,000 miles and 14 months PAST the warranty period! Wow! Not only that I received an email with a link to a video showing the mechanic measuring tire tread depth and pointing out things under the car, like tie rods, that are in good shape. He gave the underside a clean bill of health.
A great sales person is one who listens, takes mental notes of the customer's needs and wants and suggests options with no pressure. This is what Tony did for me and I am very grateful for it! I appreciate his patience with me, as this was a big decision for me. He has extended his services by inviting me to call if I have any questions or concerns about the car after the purchase. This was very comforting. Tony is definitely the one I will refer my friends and family to when they need to buy a car.
Everyone I worked with went out of their way to make sure I was happy. We discovered a problem with the used vehicle I purchased and they worked very hard to resolve it. I would do business with this dealership for future purchases.
Brian at Morries IG Mazda was awesome. My daughter was purchasing her first car and his knowledge of the product and guidance through the process was extremely helpful! I would definitely recommend Brian Lee and this dealership.
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