This dealership had the used car I wanted and made the negotiating, financing, and purchasing process pretty painless. Paul was a friendly, helpful, and communicative salesperson, and I appreciated his straight-forwardness.
Perfect for all weather climate
by Abi from Detroit, MI
December 28, 2018
Car met all my needs, all wheel drive, comfort, gas efficiency, safety and practicality. Nice modern features like reverse camera and blue tooth pairing. Love!
Bought two cars, had an issue, we were well taken care of
by apayne7388 from DealerRater.com
December 4, 2018
We originally bought a 2018 Subaru impreza and a 2011 mini cooper from Steve Lewis back in August of this year. Shortly after, the mini started having several issues, it ended up needing several thousand dollars worth of work, and possibly an engine on top of that. They were kind enough to set us up with a loaner car for free, towed the problem vehicle to the nearest mini dealer and had them diagnose the vehicle with no cost to us. They proceeded to let us know what was wrong with it, and offered to give us a credit back for every penny we paid towards the car. We just picked up our 2012 outback from them today and couldn't be happier! Paul was our salesman for both purchases, and he was great! He has an upbeat attitude but he's also a real person you can talk to, not just some guy who is trying to force you into buying a car. We will definitely be coming back, and recommending them to our friends and families!
Good all around car
by Powlimited from Tucson, Arizona
December 17, 2018
This is the ultimate utility car, lots of space.
Great gas mileage, nice cvt that's unnoticeable.
but poor power, not underpowered just not enough extra power if you need it.
Eric LeSiege was my helpful guide in the buying process of a new 2019 Subaru Legacy. He spent all the time needed with me on my questions and final search for the vehicle I was interested in. In the end, he spent time with me going over the entire car and electronics. He was one of the most helpful sales person I have had, ever. The industry needs more like him.
Outsoorsey and reliable!
by TheRedHead from Oregon
December 14, 2018
All the comforts of a luxury vehicle without the price. I love my eagle eye view, backup camera and powerful 3.6R engine. During the week I’ll be hauling kids to school and on the weekend we’ll be hitting the slopes. Can’t wait!
Clean, very fast, efficient. I don't worry about a thing. I let them do whatever needs to be done. They answer any questions I may have. Great salesman- Jeremy.
A big change from Acura
by Jj123 from West Springfield Ma
December 14, 2018
I like the roominess it allows which is why I bought it. It’s louder and rougher handling than my Acura but I guess what can you expect...gas mileage fair averaging 23-25. Sounds like a diesel truck until engine gets warmed up and Ailton acceleration. 2019 was more sound proof. Love the sound system and eyesight vision. 2019 Apple play is a downgrade from this sound system.
Bought an 06 Subaru Wrx Sti Back in 2012 Loved the car and it was the most fun and reliable car i've ever had. They were able to get me a great deal on the car at the time.
Most affortable and reliable car I've ever owned
by Loren69 from Canby, OR
December 14, 2018
I purchased my car looking for a family car that is classy, economical and functional. I got more than I bargained for. The 2016 Subaru Outback has all leather, 3.6L engine with a tow package. Its everything I could want.
JLS Auto provides a friendly customer experience and has some of the best mechanics in the biz! Do you want a Subaru? They have them for a great price and they have other options as well. 5 stars! - Ben
I feel secure in my Outback.
by Katydid from Cape Cod, MA
January 3, 2019
This car is superb in snow. I have to drive to a hospital for work and need a reliable vehicle. I have found comfort, ease of driving, and security in this SUV. I highly recommend it.
Appreciate the professionalism of Mr. Olech and his ability to allow me to shop at ease, without pressure. Was very knowledgeable about all of the vehicles and he worked extremely well with his colleagues to get me the vehicle that I wanted. Thank you!
Agile, road-worthy, reliable and economical!
by Wyojeb from Alcova, Wyoming
December 11, 2018
This is my fourth Subaru Outback in 20 years. I have owned my 2016 for three years now and over 84,000 miles. With the added visibility functions and alerts and the navigation system, I am near to having my perfect car!!!!!!!
Friendly, helpful, knowledgeable personnel, fast service
I keep coming back to a Subaru
by Working Senior from Bay Minette, AL
November 20, 2018
I was looking for a reliable used car with a great reputation. Although I drove several other makes, I came back to the Subaru. I have owned two other Subarus in the past 30 years, and I loved them for their reliability and resale value. Now I love this one because of those things, but also because Subaru now has all the bells and whistles available too.
Our Bertera duo was amazing! We were able to purchase a pre-owned Forester of our dreams! Keith was patient, kind, and friendly. He ran financial models, compared our Forester to other makes, answered all of our questions, and even researched a potential car at a Bertera in Hartford. He made sure that what he sold matched our budget! After we made the purchase, he demonstrated how all the electronic features worked and made sure we could operate them. Tom, their financial manager made sure we had the lowest percent loan and when my bank could beat his deal, he made our price equitable, no questions asked. He also made sure we had 6 weeks before our first payment! WOW! This dynamic duo team understands customer service and values relationships. I highly recommend Bertera Subaru of West Springfield!
Will Always Own a Subaru
by Outback Lover from Warrenton, MO
November 15, 2018
I test drove about a dozen other vehicles and the Subaru Outback was my definite first choice. Classic styling, safety, reliability, and the backing of Subaru. My local Lou Fusz Subaru dealer and Subaru corporate have been amazing! They are truly customer centered and go out of their way to make sure they meet my needs. This is my first Subaru Outback, but it won't be my last.
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
Dave Hanks was great! He let me look at the cars I wanted with no pressure. That was greatly appreciated!!! During the test drive of the vehicle I finally decided on, he showed me the features I had been sceptical about and how they could benefit the driver! Then the process of getting to an agreeable price was painless and quick! Thank you! When I picked up the car he was there to explain how to operate the vehicle and all the little buttons. I left a proud owner of a Subaru! I had been to several dealers before and had a real bad taste for salesmen but Dave was so awesome! No quick fast scheme ???to get me into that car today!??? I would recommend him and the dealership a million times over!!! Thank you Dave and Steve Lewis!!!!
I went to Steve Lewis Subaru after having gone to another Subaru dealership first. The test drive with the other dealership went poorly, the sales rep did not accompany me on the test drive and just told me to do a U-turn at the first intersection because the car wasn't loaded up with gas and it took them 30 minutes to print out two quotes for leasing and financing. My experience at Steve Lewis was completely different. My sales rep Dominic Yestramski made ample time to show me everything about an Impreza and a Legacy and test drive both on the same day under 3 different routes, one of them being off-road! My folks accompanied me to Steve Lewis and English is not their first language and most sales people brush them off but Dominic treated them with more than ample respect. We shopped around with other dealerships too and did get a lower quote than Steve Lewis but the total cost would have only been a difference of $200-300 or so. I went back to Steve Lewis because my experience there was much better than the other dealerships, there is value in taking your customers seriously.
Sales staff extremely helpful. Full explanation & demonstration of vehicle in a friendly relaxed manner. Taylored options to my needs. Signed sealed & delivered in 1 day. Great team at this dealership!
I worked with Kyle Goodreau at Steve Lewis and he worked with me and test drove at least 3 cars over the course of 5 hours. He really helped me find exactly what was going to work with me while not giving me any work around. The whole team at Steve Lewis was inviting and made the process very easy.
This five star rating is for our salesman Derek. Not only was his knowledge about the vehicle top notch, he made taking a test drive feel like a ride with an old friend. He stayed with us throughout the entire process, made sure we were taken care of and had everything we needed, and even came in on his day off when I picked up my new car. Although the vibes from the finance department and a few of the other salesmen walking around were less than stellar, our experience with Derek was above and beyond enough to earn the dealership a great rating. Thanks Derek! Our kiddos are loving our new Ascent!
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