Hate car shopping, but Court made it pleasant by listening to our needs, and he delivered beyond our expectations. What was wanted wasn't available, but knowing what we desired, Court patiently provided us with alternatives that could meet our needs/wants until we found just what worked for us. He thoroughly explained every vehicle's functions and features. He also understood our limitations, and the dealers' finance person got us to the monthly payment we could afford. We understand there's a process the dealers use, and that's okay, but Carswap never exerted pressure through the entire process as some larger dealerships have a tendency to do.
I had a great experience purchasing my used 2014 VW CC Executive. The staff was awesome, I never felt pressured to buy a vehicle. I test drove vehicles for a few hours one weekend then came back later in the week to purchase. The purchase process was easy and quick, I was done in a little over an hour. I was given a fair value for my trade-in and paid a fair price for my new vehicle.
I highly recommend purchasing from Graham Audi/Volkswagen for an easy purchasing experience.
I woke up one moring ready to head to work as I would on a normal work day. Got out to my car started it up and it decided to atart making an unfamiliar clicking sound mixed with the rumble of my exhaust I am accustomed to. I quickly got my car over to Schulte for a tech to confirm my fears. My WRX had spun a rod bearing. They quickly got me into a great outback for a loaner car and scheduled my car in to begin repairs and revive my favorite car. I had also mentioned with the nature of the repair about replacing parts, clutch, timing chain, throw out bearing, etc, while the car was beinf worked on. Trevor was great about this process and helped me work with the tech to figure out what items really wouldnt be worth it for the miles the vechile had and ones that would. What also stood out to me was at the end of the repair their quality check process and transparency. After my engine was rebuilt they went through their standard work of testing the car, getting check miles on it, and reviewing their work. During this process they noticed the car started to over heat shut it down and trailered it back and didnt even risk guessing and driving the car back to protect it. That is comitment to craftsmanship! They were completly transparent about this and kept me up todate once this happened and were already into trouble shooting. They were able to narrow it down to my thermostat swapped it and my car was fully fixed. I will be taking my wifes car here now as well and one day upgrading her car to a Subaru from them.
They all made the buying experience very easy and their follow up service has been outstanding
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