this is our 3rd Subaru purchased at Charlie's. My wife's two Crosstrek's and my Outback. Our salesman, Ryan Fortin, is very knowledgeable and the other team members make the whole process pleasant and stress-free. We couldn't be happier with our purchases.
I found a car I was interested in on Evergreen Subaru's website, called the dealership and made an appointment to drive the car. The salesman, Greg, was pleasant, low-key and helpful. I drove the car home and they delivered my old car to my house the next day, part of their Lifetime Valet service, even though I live about 50 miles away.
From our first visit, we were made to feel very welcome. Our eventual salesperson, Ryan Fortin, was very knowledgeable and sensitive to our needs. Never did we feel that we were being steered toward options we did not want. Ryan took us on a couple of test drives, patiently demonstrating the features of the vehicle. The financial terms were handled by by Doug, and I felt they were very fair.
All in all, it was a positive experience.
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