Great team (you do not need a review so you get a pat on the back. This is the downfall of companies. People spend to much time trying to get a 5 that everything else suffers. As I stated the experience was great. However this side of the experience is going downhill. Do your job everyday the best you can, enjoy it or get out. I HATE this side of your business, do not let it consume you) you do your job well, keep up the good work. Get rid of the survey.
Had to take my Subaru in for an airbag recall. First time I called to schedule, I was told upfront there were no loaners available in next 2 weeks due to so many responding to recall. So I scheduled out 4 weeks ahead, relating to the woman that due to my unusual work schedule, it would be impossible for me to rely on their shuttle service, which would not be operational when I would be able to pick up my car.
The day before my scheduled appointment, I get a call back from the same woman, who tells me that they can not offer me a loaner afterall but would be happy to schedule the shuttle service with me. I again try to explain to her that my work schedule does not jive with the hours of their shuttle service, and it wasn't an option for me to end up stranded at work without transportation. She either couldn't or wouldn't comprehend what I was telling her. And she gave me another run around about getting a loaner.
I still haven't had my airbag replaced and I'm going to call another dealer tomorrow. I'm willing to schedule around the realistic consideration that Colonial doesn't have enough loaners to offer more than a certain number every day. But they apparently aren't willing to work with me and my pain-in-the-butt schedule. But they sure are willing to send me endless emails and postal mail requests to trade up my vehicle.
My salesman was Mr kyle Manley a young man that knows his job and is very professional.I would recommend him to anybody young or old.I wish him all the best in his career.God bless him.The guys in finance Department are also Professionals.But they made one mistake.And that was,after running my credit with their Bank(Chase) and didn’t like the interest rate that was offered.I should have been informed first before trying another Bank of their choice.I would have preferred PNC Bank instead because I have history with them( Mortage & Car Loan ) and my interest rate would have been far less than what they accepted from Bank of America.I will definitely be refinancing my car loan at a later time.Otherwise than that, I’m very happy with the 2019 Subaru Outback that I purchased.Thanks to the Management and staff at Faulkner Subaru.Happy Holiday guys.Mr Floyd
I've been doing business with Fred Beans Subaru for 10+ years and they never disappoint! I recently worked with Matt Ivers-Merritt who provided very friendly, honest, and professional customer service. He was quick to respond to my emails/phone calls, was knowledgeable on various models/options, and really went above and beyond to make sure my experience was seamless from start to finish. I would highly recommend Matt and Fred Beans Subaru to anyone in the market for a new or used car. They will treat you with respect and integrity, & do what it takes to exceed your expectations. Always an excellent experience and will continue to use them for years to come!
Frank has sold both myself and my daughter cars within a year. He is very honest and makes buying a car seamless, stress less and overall a positive experience. I will recommend my family and friends to him as he was Wonderful with our car buying process. If in the market for a new or used vehicle, Go See Frank!
He is the best and nicest guy for any of your car needs. He takes the time to answer even the dumbest questions - and believe me ......I've had lots !! I would recommend anybody to him in the future, and will keep doing business with him as long as he will have me do so. 👍👍
I can’t not tell you how much Frankie was a help to my process of buying a car great salesman very Knowledgeable I’ve visited Kia Coleman in Ewing,Nj before but not to buy a car and even then I can honestly say the customer service is top notch and thank you Frankie
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