Matthew Trexler is the sales person who accompanied us while looking at cars. He is very friendly & sharp; he answered all questions & offered suggestions. We'd also like to acknowledge Jermaine Washington, Chris Dupont & Rich Miles for making this a pleasant buying experience. We are very pleased with our new Subaru Outback. Great folks & a great dealership. We'll certainly recommend you to folks that we know.
We came into Capitol Subaru after just purchasing a used truck 2 weeks before from another dealer. The truck was horrible and kept breaking down on us and we hadn't even made a payment yet, the other dealer would not help us at all, we were stuck with it. We didn't know what options we would have, if any, when we got to Capitol. That's when we met John Mendrin and we told him our situation and he thought they would be able to do something for us. It turned to be a very long day but John made it fun and comfortable for us and it was very low pressure. At the end of the day Capitol was able to get us out of our loan on the truck and get us in to a brand new Forester! We would like to thank everybody who worked hard on our behalf, especially John who stuck with us literally the whole day and has the patients of a saint! Thank you!
John was so knowledgeable and really got to know us when we went to the dealership last weekend for a commuter car. He never rushed us or made us feel like we were taking too much of his time while we were indecisive . . . Even though we spent our whole Saturday with him. Luckily Domino???s delivered!! John even called to follow up with us a couple of days after our purchase! Highly recommend this dealership & John!
Had a wonderful experience working with John today to get our new Forester. He was extremely helpful and knowledgeable, and just an all around nice person to interact with. Never felt pressured or like he was trying to sell us something we didn???t want. Will come back to Capitol for all of our future vehicle purchases! Thanks so much!
I started with Duane Beaty online for availability and to set up an appointment he was very helpful and set everything up so when we arrived our sales person Kyle Read. Kyle was very polite and helpful providing us with all the information and options available to without making us feel pressured. once we made our decision he moved the process ahead quickly and got our cruze ready while setting us up with our finance person, she was very courteous and helpful explaining all of our warranty options and packages getting all of our paperwork finished and us on our way. i was impressed with the ability to find the vehicle we wanted set everything up with the internet staff so when we arrived everything was ready and available to us, from the time we drove on the lot till we left with our new vehicle was right at two hours.
The sales staff was excellent in all regards EXCEPT the finance person.
He was disrespectful and rude to me and my wife.
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