The service writers are actually your friends if you listen to them. The mechanics are very good and find trouble spots that need attention. It is your decision after all, listen and make the right one.
Was shopping for a Forester base but ended up with a Forester XT touring instead. Jennifer Mears was great she got me a great price and gave me an extensive test drive. Paul was very meticulous about the warranty and helpful add ons. I got the 0% financing. I wanted more on my trade but they will work with you! Great neighborhood too very nostalgic with great restaurants.
When I went looking for a Subaru Crosstrek in a hurry because my ailing husband could no longer get into his Audi, I filled out a Consumer Reports form to start my search. Out of the six responses I got within 15 hours, April Zanotti???s stood out because it was friendly, straightforward, and offered a choice of cars at a good price. Everything went smoothly: the right car, in the right color, at the right price, and on the right day. April was always smiling, cheerful and to the point. The trade in went smoothly. All April???s colleagues were equally friendly ??? even to our dog when he came with me! ??? and I cannot recommend this dealership highly enough for making the purchase of a car a pleasant and efficient experience from start to finish. Oh, and we are very pleased with the car too.
This dealership is the best there is. I have family that had shopped here and it was highly recommended. I plan on buying Subaru's from here each time I look for a new car. I know Colonial is going to have what I need. I wish I could rate more than five stars.
We recently purchased a Subaru here for me and when my husband got into a car accident and needed a new car we knew just where to go. Anthony and Rich are amazing. They were so wonderful and walked us through everything step by step. You never feel like you are being taken advantage of here, but genuinely feel taken care of. Our girls love it here and the staff were so kind and patient with them as well. They felt like honorary employees :-). We always felt welcome when we walked through the door. We know where we will direct our business if the need ever arises and we know where we will tell our friends to go. We appreciated the professionalism and care we received at Brewster Subaru!
Joe was professional, knowledgeable, and kind. I enjoyed not being pressured by him. He gave me all the information I requested and worked with me to get the car in the price range I needed. Both of the other people I dealt with on delivery day were more of the same. Nick made the paperwork easy and answered any concerns I had. Nathan was very knowledgeable about the car and gave me a detailed walkthrough upon delivery.
Joe was fantastic to work with in buying my new crosstrek. He was professional, helpful, fair, and didn’t apply the usual pressure tactics I had experienced atvother dealerships.
Nick was more of the same when it was time to go through the paperwork.
Nathan was extremely knowledgeable in taking me through the ins and outs of my new car upon delivery.
Dan was very knowledgable and extremely patient with me (and my parents who tagged along). He thoroughly explained everything in detail so I could properly compare models and ultimately purchase the perfect car for what I need!
I was able to buy a Certified Pre-Owned 2015 BRZ two weeks ago. I had been searching for this car for months and finally found one in great condition, with decent mileage and inside by budget. Tim R. was my salesman and he was very helpful in every step of the way. His manager, Michelle H,. was wonderful and was able to come up with a deal that we both felt was a fair shake regarding the sale price and the value of my trade-in. I would recommend this experience to anyone looking for a quality Subaru buying experience.
Excellent customer service. Excellent repair department. One problem - a new car includes the first 5 free express services - oil change, tire rotation, full checkup etc. If you bring the car in and you have any issue (simple) not covered in the basic service you have to come back for another appointment. Since distance to the dealer is a problem - this could be corrected by letting you get in the regular line if it's a quick fix.
Problem removing ignition key from 1917 Outback. Dealer where car was purchased did not fix it as they could not make it happen over a full day of trying. Problem continued intermittently, so we went to another Subaru dealer which identified the problem and fixed it. Very pleased.
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