I walked in and was looking to test drive a Mazda 3 after doing some research online into what I wanted my first car to be. I was impressed with the experience I had, as I had no idea what to expect through the process of buying a car. Lane was patient and worked with me to find the car that best fit my needs and my budget, as I started looking at new cars, then moved to the used ones as we worked out the math on payments and my budget. I didn???t feel any pressure from the staff to buy now, they gave me all of the time I needed to make the decision.
I felt like my car was serviced properly and ready for the winter months ahead. It was easy to make an appointment and although there was a long line of cars at drop off time my appointment time was honored. Waiting room was spacious, clean and comfortable.
Had to wait one hour and 20 minutes for oil change and tire rotation. I had to pickup my wife and was late. It would have been nice to know how long it was going to take. Was told after the fact they were short of help. Nice touch on the free car wash.
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