Exceptional experience at Stevens Creek Subaru, CA
November 5, 2018
To start with, I really like the Subaru online appointment scheduling system, especially the possibility to choose a Service Advisor. I specifically wanted to deal with Troy Corriere as I have met him before and really liked the experience. This time was awesome as well!:)
Mr. Corriere was nice, easy and pleasant to talk to from the very first moment. I felt like I met an old friend who is really glad to see me. Mr. Corriere has such a positive attitude and genuine smile, that it makes you feel very welcome. He has gone the extra mile to take care of my car and me. He was very courteous, attentive, understanding and precise about every detail of my visit. He even had left a ‘Thank You’ note with the paperwork at the end of my visit! This was so unexpectedly sweet, that it leaves you speechless!:) I have never seen such a great service before!
I know that the service experience is a work of a team. But in my opinion, Service Advisor plays the most important role - he is the face of the whole Subaru Company before the client. Troy Corriere is the perfect example of an exceptional Subaru Service Advisor. I think he should be mentoring other employees how to give a perfect ‘Subaru time’ to the guest!:) I am sure any client would like to feel like a dearest guest coming to the simple oil change ¿
I just want to sincerely THANK Mr. Troy Corriere for the TRULY EXCEPTIONAL service!
Olga F., loyal Subaru owner :)