Used Subaru Outback for sale near Richmond, VA

Best customer service advisors I have dealt with in 40+ years.

So I bought a ‘21 Outback premium with 30k miles and have already put 6K more on it. Here is my honest review: if you want a fast car don’t get the 2.5 non turbo- that being said it is adequate for myself and get great gas mileage. The interior is good- I have the spec with cloth heated seats and they are comfortable and the cabin feels nice- has some cheap parts but I knew what I was buying. The infotainment is frustrating at times- auto start stop is a pain in the butt- but the infotainment itself isn’t bad with good sound and good responsiveness. The apple CarPlay will lag and be finicky at times but nothing terrible. As for drive quality it is a smooth ride and I don’t have any real complaints yet. Like I had mentioned if you want a car that is going to be fast- this engine and transmission will not do that for you. Overall I am happy so far with my purchase and feel as though I made a sensible decision when choosing this over some of its competition (I was looking at the VW Tiguan and and Mazda cx5)

Very good facility, efficient operation and and employees.

I like mostly everything about my2021 Outback Limited XT. I hate the navigation system or the infotainment system as it is called. I have had it to the dealership 4 times in 3 years because the system is not compatible with my iPhone. Taking it in next week for a new radio. The navigation system stops working just when you need it most. Sometimes it flashes "Stay Alert" when you are looking straight ahead but if you turn the car off and restart, it goes away. Too bad Subaru doesn't make their own radio systems.

This is my 2nd time buying from Hyman and I?m definitely doing it again

I am in my seventies and didn't want to buy new so i I looked at over twenty used vehicles during my search. This Subaru Outback was the best driving vehicle of all that I tried. My experience at Boucher Ford in Janesville was fantastic. I was treated like a true customer with respect and caring for my needs.

The customer service was exceptional during purchase of my new Outback.at Hyman Brothers. The sales person was very knowledgeable, answered all questions and did not pressure me to purchase the vehicle. Everyone I encountered was professional and helpful

a very good car that we kept for 5 years and sold at 64K miles. Bought an other Subaru Outback, 2025 model, but with the turbo enginr as I found the 2.4l engine a little sluggish.

John Judy, sales associate of the Pearson Hyundai team completely blew me away with his attentive, caring service! We decided against the car we came to see, and when we inquired about similar deals at other local dealerships, he went above and beyond anything I expected...made calls and connected us to other dealers which lead is to another great deal for my daughter, and saved us so much time which we didn't have!. He is kind, patient and caring, even when it didn't directly benefit himself. No pressure! I would highly recommend him for car sales. He's honest and caring!! .

The Subaru Outback is one of the best cars on the road. This car is definitely worth every penny that it costs. Performance at reliability cannot be underestimated. The company stands behind its warranty in every way. It’s like having a more expensive car without the hassle and expense!

absolutely best service ive had at a parts department from a dealership, granted i know what im doing, dan has been a great help with my parts needs.

Last November I drove my 2018 Outback Premium (which I loved) to the local dealer to test drive a 2025 Limited XT and get the complimentary $50 Visa card they were promoting at the time, and ended up driving back in the new XT. Following are my impressions after 10 months of ownership. We're big fans of Subaru's safety tech. My wife's car is a 2023 Forester, and the Reverse Automatic Braking has saved her from at least one accident. Her previous car was a 2021 Hyundai Tucson, and its reverse sensors seemed like they never worked. If safety is a priority, you won't find many manufacturers that beat Subaru (same for their all wheel drive system). The newer generation EyeSight system is superior to the 2018's. I would commonly turn off the Pre-Collision Braking on the 2018 (which was easy with the physical switch unlike the virtual switch accessible only through the head unit on the 2025) since I found it to be oversensitive when I was following someone making a right turn. The 2018 would prematurely brake which I feared could lead to being rear ended. My 2025 does not have the same issue, and while it has given me a blinking/beeping warning in the dash display in similar situations, it has not started actually braking like the 2018. For me, I have found I only get warnings from the car when my driving actually warrants it. The extra power of the 2.4L turbo (XT) was a big selling point, although I feel it's not mated to the CVT as well as the non-turbo 2.5L. There is noticeable throttle lag with the XT which you have to get used to, but man, it really moves after that momentary lag. I never found my 2018 non-turbo to be underpowered, but I definitely love the extra punch of the turbo. One of my biggest hesitancies with the 2025 was all the touchscreen buttons/menus of the head unit, but the joy of driving the car has softened my annoyance. Since I don't feel the need to shut off any safety features, I never have to look for them in the head unit menus. When I start the car, I only turn off the auto start/stop with the dedicated button at the bottom of the screen and wait the usual 20-30 seconds for the head unit to fully boot up giving the turbo/engine time to get lubricated before I put her into drive. I'm a big fan of wireless Android Auto and have found it to be very stable (and much better than the wireless dongles I tried with the 2018). I use the automatic climate control 99% of the time, so I don't miss the physical buttons and knobs in the dash (all I need are temperature up/down which ARE physical buttons). It's a great cruising vehicle with a great ride, and I look forward to packing the family inside for extended road trips. I'm happy we have the last year of the "wagon" generation of Outbacks and plan to keep it for many enjoyable miles.

First time I went in, was just looking to see what was on the lot and was greeted, and after that, not another contact with anyone. When I came back to test drive a few vehicles, got a great sales guy. Overall selection of vehicles is quite nice, and most of the vehicles are almost new to very good condition. Though Carmax likes to display the image they sell cars that have or haven't had any issues, you'll find you'll need to look closer. Most are bought at auction after coming off lease or from being a fleet vehicle. Which is a good thing, as you the regular maintenance was done on them and often the vehicles have original warranties still in effect depending on what vehicle you are looking for and what year. The sales guy was low pressure, and when I came in the next day to buy, I was given another one since he was completing a sale on another customer. Wasn't an issue, as he or the guy that took over were truly "car" guys. The liked cars, had sales experience, but weren't "car" guys. The experience was good overall, but the highlight was completing the deal. Paperwork was done quickly (I had preapproval from my credit union with EFT) and finished the paperwork in about twenty minutes. Amazing, got the vehicle at just an average price, but go the mileage I wanted, with original warranty and extended warranty at the price I was willing to pay. SO overall, win for me, and though I was never a Carmax fan (still rubs me the wrong way their colors are almost best buy colors when their parent company was circuit city....). But I will say my mind was changed.

I think for the most part, I like my car. I have had a couple issues, one of them is probably not the cars fault, (but seeing other people have the same issue, it makes me wonder) I now have 50k miles on it and in that time I have only had to replace the battery and tires, to be expected on a 6 year old car. (and windshield) The windshield is the questionable item. It seemed to crack out of nowhere and I thought I must have gotten a small rock chip while driving down the highway and just didn't see it until it started to crack. So I replaced it at a cost of almost $1000. However, I am on an Outback form and it seems to be a common complaint with outback owners of this year, having the windshield crack out of nowhere. Could it be the frame design? Maybe, but it does seem suspicious that others have had the same issue. One other problem I have had is if I let my car sit unused for like 5 days, the battery goes completely dead. There seems to be a parasitic drain somewhere on the car. It doesn't happen if I drive it every day, but if it sits for about 5 days unused, the battery goes completely dead. I have read it has something to do with the DCS system in the car, but you have to pay the dealer a diagnostic fee to verify. I drive it enough I have not gotten it checked, but next time I am at the dealer I am going to ask them about it.

Dana and Kenny were very helpful. Spent time with my wife and I to test drive 3 vehicles in the cold and walking all over the lot. We are checking their website for transfer vehicles as the cars we wanted were all marked sold already. Thanks guys!

I went from owning a 2003 Monte Carlo SS to a 2017 Subaru Outback. It was worth every penny. My Subaru is not only reliable, functional, and cute; it also saved me from being injured in a bad crash. This past fall a six point buck hit my car head on and I never saw it coming. It was a fatal crash for the deer, but not for me. As heartbroken as I was to see my car crumpled on the front, I was so glad it wasn't me. It was a repairable fix and made me really appreciate my car.

We worked with Lloyd at this location, and he was knowledgeable, and extremely helpful with us in choosing and later purchasing our vehicle. He explained all of the other services (leather upgrade, warranty, gap coverage, etc), and we are please with our purchase. The facilities were in great shape, and I would highly recommend anyone looking to purchase their next car from this location!

22000 miles no problems ,,,rides really smooth,,much better than other brands i tested ,,,this is my 9th subaru and about to buy another one really soon ,,,and i forgot to mention go anywhere in the snow ,,,it's remarkable actually

Good experience! Don't was very helpful to us. I would recommend buying a car at this dealership.

This is our third Outback. Seats could be better. Sit in a VW or Volvo and you'll see how they could be improved. Window buttons should located in a place where a dog can't stem on them. They moved the heated seat buttons. Our dog no longer steps on those.

Super Dealership !! We are customers since They opened this location and Service is always fantastic. Recently we bought brand new model Outback 2020 and Salesman ADAM WALTON was so helpfull THANK YOU SUBARU GUYS !!!!!

Turn signals do not have a loud sound. They are very low My 2016 Outback has nice loud turn signals. You cannot turn your radio off. The only way not to hear it is to put the sound real low. Two major complaints I have

My experience at this dealership wasn’t too bad, if you have patience for the people there An the staff you should be good. I got there at 1:30pm an since I didn’t schedule I had to wait but it was only for like 15mins or so till I saw a sale rep. 1:50pm they called me to talk to a sales rep, got my 13 Honda Civic appraised, waited 25mins for them to approved it, then went to the lot picked out my car I wanted. 20mins went back we talked numbers An gave them my down payment An was out in like 45mins after signing an them washing n vacuuming your car, you have the keys An you out the door!! I definitely recommend Marlo if you ever go to this car max. It goes by pretty quick in my opinion, don’t let this other reviews discourage you.

This is my 3rd Subaru Outback. I have found the Outbacck to be a very reliable, comfortable and excellent all-wheel-drive vehicle. I love that even with the updated Subaru makes every few years, when I purchase a new one I have very little I have to learn to drive the newer version. However, it is always good to have the dealer go over the various updates and idiosyncrasies of your new or used Subaru Outback. I have been driving an Outbac since 1990's, and always seem to go back to this same brand and model because it is so safe in North Carolina's winter months when we get icy roads and sometimes snow. I have even tried to spin out my Subaru Outback on ice covered snow, just toseewhatwould happen. The car skidded to the side of the road but didn't sin out. And yes, I did this in a very safe environment where I had lots of empty space and room. I'm not totally crazy. The Subaru outback is a perfect car for individuals that doa variety of sports, for families looking for a safe and roomy car for up to 3 children. It easily sits 5 comfortable lying, and has child locks on the doors. The All-wheel-drive is the best other road. I also love the daylights that stay on all the time, and don't effect the battery running down as Logan you drive it regularly. My 2017 pairs well with my Samsung phone, as it would with any Android or I-phone. Ithaca plenty of additional electric outlets for listening to your MVP player or for your children playing games on their cell phones or tablets. The cargo area, whichI love, it bigger than that on a Forester, although Iusually put the backseat down sour dog s can move around while we drive. They have been trained Nottoway come into the frontseat area, unless invited at the beginning of a ride. You can also use a dog seat belt or a baby or dog seat installs easily in the Outback. And your can easily reach into a baby seat of dog seat to check on your human or pet baby, if it is placed on the opposite side inches backseat from where you are seated.in newer models of the Outback they have added extra storage compartments for electronics or other small to medium size objects that you may need handy. I also like that their is no ashtray, though one can be requested being put in. Their are plenty of cup holder both in the frontseat area and back seat area. An Ihave haul lumber an long items on top ofthe vehicle on the storage rack, and bought home a considerable load of plants and soil with the back seat folded down. The protective Tay and backend storage net came standard with my 2017 Subaru Outback, unlike many more expensive stationwagons or SUVs. The rear net is great for holding a small amount of grocery bags in place or several trays of plants. My 1917 Subaru Outback has airbags front and on the sides. The dashboard elements are easy ro read, and setting up the cruise control and distance from cars is easy to do. I sometimes frustrates me, but the 2017 Outback is set to slow down automatically if you are behind an vehicle. This can be a pain when you are wanting to past another car, but I've learned through habit to exceleratemanually when passing, so it is not a big deal, and the slow down feature is great when traveling it tracific, such as in big cities like Charlotte or Raleigh. Lastly I love my leather seats. They looks good today in 2022 as they did when I first purchase this car is December 2017. With regular washings, and dusting and or leather treating the interior the leather will last beautifully until the car has well over 250,000 miles on it. And that is both on road and off road driving. I've taken my Outback on some pretty rough roads, like Old 105going from Lake James area Linville using very old forestry back roads. My car takes these dirt, bumpy roads like a dream, with room to spare underneath.

Being disabled I was in the market for an accessible vehicle. With its wide doors and higher than average door and ride height coupled with a robust seat I was impressed with the level of ease and comfort while driving. It wasnt until a mishap sent me into a curb and then to a body shop. I got a rental....a higher end domestic SUV....it was at that moment I truly appreciated and sorely missed the build, ride ,performance and overall quality of my outback. I only have one negative thing to say about the outback and its the CVT....its the worst! Its the only weak link in an otherwise perfect vehicle. Subaru please reconsider and offer the outback with a standard transmission as a special order option.... I for one would be willing to pay extra for it.

I took my Subaru Outback XT for its first check-up today. The friendly staff went out of their way to make me feel welcome and to make me feel good about buying a Subaru! I'm sold on the service and the Subaru!

We replaced our 2015 Outback with a 2025 Outback Limited. Decided to stay with Subaru as we had good reliability in the 125,000 miles on the 2015. Normal maintenance, only 3 minor warranty issues early. The new car is one model trim higher than the previous one. The only real complaint would be the "auto engine shutoff," but that is easily turned off. I prefer the built-in look of the center display versus the tacked-on tablet on top of the dash. We had hoped to wait and see the new 2026 model but from the photos at the NY auto show debut I was not a fan of some of the changes. I should note we also have a 2021 Ascent Limited which we enjoy traveling with.

I’ve owned some great cars, and my 2014 Subaru Outback is arguably the best, most reliable and most practical car I’ve ever owned. Truly, I love my Subaru.

My recent flat was a reason to test Subaru Roadside Assistance. My Outback was picked up from my home and delivered to the dealership on a Roll-back. The Service Department took great care to make a replacement tire match the other three tires. The result was worth the wait! The service staff were polite and efficient, as always.

2023 Subaru Outback Limited XT. A great station wagon (it’s not really a SUV). Comfortable leather seats, smooth ride and extremely quick with the turbo. If you don’t need seating for eight, you have no need for the Ascent. Same engine and cargo capacity and ground clearance, lower to the ground, faster, better handling and several thousand dollars cheaper. Standard all wheel drive. Full safety suite. 11.6” infotainment system is really closer to 8” as the climate control takes the additional 3.6”. The Harmon Kardon sound system will blow your doors off. Good in car navigation. Wireless Apple Car Play and Android Auto. Hands free tailgate. 0-60 in 5.8 on regular gas. Standard roof rails. Even has heated outboard rear seats. If you’re considering a midsize or smaller SUV you owe it to yourself to drive this first.

I found Auto Empire online because I’m from Charlotte, NC. Hunter T. and Josh H. were super helpful. They even did a FaceTime with me to look at several different cars. That had a Jaguar I really wanted that I couldn’t find anywhere else on the East Coast. The offered to assist with transport down here but I wanted to test drive the car first so I flew into Richmond, got an Uber to their dealership and had a good test drive. Car was EXACTLY as they described and legit told me everything they thought could be an issue, but it’s a JAG so that’s to be expected. It was one of a kind and I’m glad they held it for me with me a $500 deposit. Transaction went smooth as silk! Especially being from NC. Would definetly buy from again if they get another Jaguar in stock. Drove all the way home with zero issues! 5 stars.

I was given this car back in November 2023. I owned the car for 1 year and 3 months. Loved the heated cloth seats. Drove from Washington to California and back no problem. Near the end I drove it though the Washington winter. I had to sell it because my mother wanted me to get a newer vehicle. A new driver is driving the car now. Highly recommend this car.

I recently purchased a F150 from this dealership. I set an appointment online and was greeted with a good experience, very helpful, and friendly.

mechanically sound but the electronics stink. Radio won't play. Screen insensitive at times. Not at all pleased with electronic connection with car. Wish I had my old 11 outback . Also brakes will engage without pressing to brake pedal. Get rid of the safe driving message.

The acceleration lag that this car has is immediately outweighed by everything else. This car is super smooth and granny sedan comfy, and it has more utility than any equally priced SUV. The roof rails have built-in cross bars that stow, it tows 3500 pounds, and the Harmon-Kardon sound system kicks. It has butt fans, people. Additionally, the aftermarket base is thick, so accessories, customization, and reflashing options abound. The tech is old, the powertrain is old, but you see 300 of them a day for a reason.