Best Service Department and Customer Service I've had in many years. The people are very nice, the dealership is clean and comfortable if you're waiting on your vehicle. Needless to say, the Subaru cars are amazing. I'll always have a Subaru.
by James and Frederique Doud from Jacksonville, FL
August 2, 2018
The service was great. The sales person was very knowledgeable and experienced. But the explanation of all the extras of the car was not very good. Had to come back to have more explanation and I still don't have my manual. asked for it twice and haven't heard back yet. they had to order one. the only negative things are. cup holders are not good. too shallow, everything falls out when you take a corner and spills drinks. No door opener unless you dig for your keys every time. Very annoying. Should be standard by now in all new cars. also the trunk corners are too high. every time you look over your shoulder it gives you the impression there is a car in your dead corner.
Made an appointment, when I arrived a representative was there to greet me and processed me in. She explained everything they were going to check and do. Then escorted me to the lounge. Very pleased with entire process.
We loved our 2018 subaru crosstrek. I've been researching about this car for days since I wanted my wife to have a safe car that can also do light off-roading with my fj cruiser ,and I'm really impressed on the safety features equipped in the car. We appreciate the help of Mr. Nando DiPasquale through the process of obtaining our vehicle. We didn't feel rushed, and we felt that we made the right choice. Thanks so much guys!
On my lunch break, I stopped at a gas station on Atlantic to put air in my tires. The machine was out of order, but the gas station failed to put up a sign indicating this. The machine actually took air OUT of my tires leaving me with 16 and 25 on tires that are supposed to be filled to 36. I thought I was going to faint I was so upset. I saw the Subaru dealership across the street and drove there carefully praying they could help me. I drive a Jeep and I am not a customer of theirs-they had no reason to assist me. When I pulled up and explained my situation, Jennifer M. was so kind and sweet and said that yes, they could absolutely help me. She directed me to the guest area and within 10 minutes, I had my Jeep back and my tires perfectly filled. I am so grateful and impressed with their customer service. Far better than the desultory customer service I receive at the Jeep Dodge dealership that I purchased my vehicle from. Jennifer was my savior today and I appreciate the kind and professional attitude that was given to me.
by Bill & Adrienne Wynn from Palm Coast, Florida
July 1, 2018
Excellent experience. Everyone encountered was very friendly and courteous and it seemed like they could not do enough for their customer. So far we love this car. We have been a toyota family since the 90's, but decided to give Subaru a try and so far so good. We purchased 2018 Subaru Outback Touring model. Love the java brown seats, so comfortable.
Nando was great, friendly and helpful getting my mother in law into anew forester. We appreciated his patience in pulling all of the choices up front so she could pick a color. Fast and easy process for us.
I got more for my trade in than I expected. I used the extra to purchase Maintenance and Service agreements. I love my new vehicle and would recommend Jerry and Subaru of Jacksonville to anyone on Earth.
Subaru of Jax lived up to its top-notch reputation in my dealings with them. I got to see a number of autos with a range of options packages. They also gave me a really good deal on my trade-in. The salesman and the financing officer were both friendly and courteous. I recommend going to Subaru of Jax to buy a new car.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.