Excellent buying experience, relaxed no high pressure sales
by CMW from DealerRater.com
December 4, 2018
Buying our new 2019 Forester at Patrick Subaru was Excellent, it was a comfortable relaxed atmosphere.Our salesman Nate Goodro was great to work with very knowledgeable and no high pressure sales. Made sure we were happy with our purchase.At delivery thoroughly explained all the features of the vehicle and answered any questions. Prep. of the vehicle was also done very well. Great buying experience.
Al Pagliarulo was excellent to work with on the purchase of my 2019 Forrester Limited which I picked up yesterday. This is my first Subaru so I had lots of questions before I purchased the car, did 3 test drives, and had lots of questions when I picked up the car to be sure I knew how to work everything. Throughout the process Al was professional, no pressure, and answered all my questions. In general, I was pleased to find the atmosphere at Patrick friendly and respectful. I liked being greeted by the sales manager Susan whenever I walked in. All the staff seem to work well as a team. None of the craziness and hard sell you find at other places. I LOVE my new Subaru! It was a great choice for me!
After reading reviews of Joe Dinneen -- some from customers who had purchased multiple cars from him -- on this DealerRater website, I specifically made an appointment with Joe. Initially, I was interested in more than one Subaru model, and Joe seemed genuinely interested in finding the right "fit" for me. Throughout my purchase of a 2019 Crosstrek, Joe was very respectful, low-pressure, and extremely responsive to my questions and emails. Tri Le handled the paperwork upon delivery and was also very low-pressure as I declined extra services. I did not finance.
Al Pagliarulo is a man of his word and delivered on all his promises when I purchased a pre-owned vehicle today (11-29-2018). He was very knowledgeable, polite and a consummate professional. No high pressure sales tactics or the like. His employer Patrick Motors also has no hassle policy and NO bait and switch tactics. I hope the car, which so far I love, gives me many years of pleasure. I would definitely do business again with Al P. and his company Patrick Motors of Shrewsbury. Thank you Al. John P. Maruca
I had spoken with Frank Lajoie on the phone prior to going into the dealership. I felt comfortable with our no-pressure discussion. It was nice to have my questions answered without having to go through a high-pressure conversation. Everyone was friendly when I walked into the dealership; I asked for Frank, and he was very welcoming. I was looking for a Forester Premium with no extra bells and whistles, and he respected that, unlike other sales people at other Subaru dealerships. He did not try to talk me into an upgraded trim package. The best part was that he directed me to a new 2018 Outback with a lower purchase price and much lower finance rate than the 2019 Forester. Success! I now have an Outback for a much lower monthly payment than the Forester. Frank was wonderful to work with! He is very funny and personable, and I truly appreciate the no-pressure experience. Tom Liddle was also great to work with in the finance area. He explained everything and answered my questions. We also had a fun discussion about his family and pets! I would highly recommend North End for a pleasant shopping experience.
You will never leave the service department disappointed; you will always leave with a smile on your face; and your vehicle fixed the way it should be in no time. I have been to other Service Departments and this is by far the best one.
Had a great experience prurchasing my 2018 Subaru impreza from Anchor Subaru. We were able to negotiate a price I was happy to pay, that was less than any other dealer in the area. After owning my Subaru for two weeks, someone dented my car in the parking lot, brought in in to see if it could be "poped" out and the dealership was able to get the dent out and did not charge me. I would highly recommed Anchor Subaru to my family and firends.
I recently found myself in the market for a car and decided I was buying a Subaru. After going to a few dealers in the area and not thrilled by my experience, I walked into Anchor Subaru and was immediately greeted by Josh Ostrow. He was courteous, understanding and most importantly informative about the Subaru brand. He made sure I knew all of the features in the Crosstrek I ended up driving out in 2 hrs after I walked in the door. Thank you Josh.
I worked with Jeff B, who was very courteous, patient and professional. He answered all my questions and there was no sales pressure at all. He took a great deal of time in order to explain all the features, bells and whistles of the vehicle. It was a relaxed experience and a pleasure to work with him.
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
I am very happy with the service and helpfullness of everyone involved in my purchase of a used Subaru. I would especially like to thank Chris Rogers for his knowledge and helpfullness in my purchase of a Subaru Forester. He made it a very pleasant experience.
I was in the market for to replace my previous car, so I decided to call up Patrick Subaru. Every single person that I interacted with (from phone to sales) was so kind and helpful. The whole car buying process was much less stressful than I had anticipated (especially since I was operating under a time crunch); Al did such a great job finding the car that I was looking for and also teaching me to use some of the new features as well. Thank you for your help!
Mike was honest, patient, and efficient in selling me my first 2019 car! I have no complaints about him. I would 100% recommend Mike Katz to anyone looking to buy a car at Patrick Suburu. I had the best experience!
It was incredible working with Marc on purchasing our new car. Marc was easy going and took the time to walk us through the vehicle. On the day we were to pick up our vehicle, we ran into issues at home and were late to our appointment with Marc. Marc made magic happen with our insurance agent and the RMV to make sure we'd be able to still bring the car home that day. The folks are MetroWest Subaru were tremendous down the line.
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